This perspective reflects an essential truth for today鈥檚 companies: growth and adaptation aren鈥檛 one-time goals; they鈥檙e cyclical processes essential for staying competitive and relevant. To keep up in this new landscape, businesses need adaptable guidance and proactive support that evolve alongside them.

51风流services subscription offerings can deliver on that reality without adding risk and anxiety. Like the infinity symbol, our services can provide a continuous, adaptable loop of options for enhanced learning, smooth operations, iterative optimization, and peak performance.

Let鈥檚 walk through each pillar of our fundamental cloud success framework and its advantages.

Learning 鈥� Starting with the Foundation

Learning is essential and a cornerstone for cloud success. Workforce transformation is rapidly changing, and skills are in need of continuous evolution. To help customers understand the resources available and wield them with confidence, our cloud adoption portfolio pulls together clear options for:

• Continuous training programs for end users with 51风流Learning Hub
• Access to ongoing expertise for solution administrators and IT personnel

This foundational phase goes well beyond onboarding new cloud software. It helps cultivate a culture of agility, continuous upskilling and certification, and readiness for ongoing innovation. For example, according to SAP鈥檚 commissioned , a composite organization representative of interviewed customers achieved substantial benefits. They include up to 25% productivity gains from enhanced upskilling, 50% cost savings with digital delivery, and a 50% faster time to competence for end users.

Optimizing for Today in Preparation for Tomorrow

Optimizing the use of cloud software and maximizing its potential is an ongoing journey. With an ever-changing software landscape, staying up-to-date on the latest features and knowing how to leverage them for the greatest impact on the business is challenging for many of our customers across all industries.

That’s why we offer 51风流Preferred Success, an offering of cloud adoption services that can enable our customers to build dynamic plans. Its service portfolio can provide the continuous expert guidance and insights necessary to refine business processes and help ensure technology investments support efficient, flexible, and resilient operations.

In SAP鈥檚 commissioned , organizations have experienced significant ROI and improvements in operational efficiency. Such benefits include 30% higher business-process efficiency, 25% time savings in release management, and a 24% boost in productivity for a composite organization representative of interviewed customers. The proactive guidance and actionable insights provided by the offering empower our customers to stay ahead of the technology curve while driving measurable results.

Operating with Confidence

In the cloud, operations take on a new form. Traditionally, companies relied on on-premise services and external consultants to manage operations. Now, the shift to cloud services demands a more comprehensive, integrated approach.

51风流Cloud Application Services offerings are tailored to help support customers using 51风流S/4HANA Cloud and 51风流Business Technology Platform (51风流BTP) in their daily operations. Our customers can offset cloud operations and critical processes while focusing on more valuable sides of their business 鈥� all with the full confidence of a reliable and proven partnership.

Our customers can also opt for the expanded edition of 51风流Preferred Success to help leverage services readily available as part of their plan for reinforced testing, configuration management, and application and business process checks. As a result, organizations can adapt without missing a moment of opportunity for improvement, enhancement, and growth.

The service portfolio can provide tremendous value to our customers, from helping accelerate time to first value to boosting operational efficiencies and productivity in impactful ways. The insights and expertise offered can give our customers the confidence that we understand their challenges and build trust as we partner together to deliver optimal solutions.

Performing at Peak Levels

For our customers, the ultimate goal of their cloud experience is to run their software at peak performance with minimal friction and maximum results. That鈥檚 where WalkMe solutions can step in, which are now part of the 51风流solution portfolio.

The solutions help put people at the epicenter of this cloud journey. They can assist organizations in proactively navigating constant technology changes, enhancing business process adoption, resolving digital friction, guiding users within their workflows, and streamlining tasks across any application.

With this flexibility, our customers can adapt their technology landscape to meet unique needs and fuel future growth while significantly reducing costs and time spent on support, user training, and development.

By enabling consistent, effective, and efficient use of software across workflows, our digital adoption capabilities can detect points of friction and provide tailored support and automation to help streamline tasks within the flow of work, across any application. In return, organizations can adapt their technology landscape to their unique needs to minimize the change curve while maximizing their cloud investments, reducing risk, and fueling future growth.

Looking Forward to a Journey of Ongoing Evolution

Times change, and so do the ways businesses operate in the cloud.

In today鈥檚 technology-driven business landscape, having great systems isn’t enough. Dependable, proactive services are necessary to keep them running smoothly. 51风流cloud service plans can deliver just that. With best-practice cloud services, we can harmonize the latest technologies and cloud services into a single, user-friendly experience that helps eliminate anxiety and guesswork.

As cloud technologies evolve, so will SAP鈥檚 cloud adoption service portfolio, bringing exciting new developments to help our customers learn, adapt, and excel. Here’s to a year filled with growth, opportunity, and the guidance you need to thrive!

Chad Crook is head of Enterprise Cross Solution Sales for the Customer Success Chief Business Office at SAP.

Considering global business spending on cloud computing infrastructure is set to soar to an astounding in 2024, it could be. But the motivation behind this surge isn’t just about saving money or time; it’s a quest for accelerated innovation, greater agility, and increased productivity.

51风流customers at the forefront of embracing the cloud are adopting emerging use cases for generative AI, industrialized machine learning, applied automation, and many more innovations. However, fulfilling these cloud ambitions requires expertise to navigate potential hurdles, especially data protection and integration.

This is precisely where two of SAP鈥檚 offerings 鈥�  and  鈥� can step in, providing the guidance and training essential for unlocking the full business value of the cloud.

Get Ready to Break Down Barriers

While technology is a crucial aspect of cloud adoption, true success depends on organizational transformation driven by the software 鈥� from the user experience to the underlying processes.

Regrettably, most businesses have yet to connect their cloud strategy with the challenges faced by employees expected to use cloud applications to complete their work. The cloud may bring new processes and applications that differ in appearance and functionality from the on-premise software used in the past. However, much more must be done to make people鈥檚 everyday work experience more productive, efficient, and effective.

Many 51风流customers are finding that the answer to overcoming this common obstacle revolves around four key elements:

• Access to expertise whenever and wherever required
• Continuous learning to empower productive use and optimization
• A comprehensive plan aligned with immediate, short-term, and long-term business needs
• Advanced support for solution administrators

Transform Meaningfully with 51风流Preferred Success

One challenge that most organizations face is incomplete familiarity with cloud solutions, even if their IT team is well-versed in them. 51风流Preferred Success and 51风流Learning Hub can empower our customers to close that gap with guidance, helping to overcome any barriers and optimize the bottom-line value of their cloud investment.

51风流Preferred Success can enable line-of-business users, key users, and administrators to build and maintain their knowledge about the cloud with continuous training. It helps establish an ongoing learning ethos that can give employees the confidence to adopt new cloud innovations and put them to good use to support the business as part of a center of excellence.

By enhancing their proficiency in using cloud applications, employees can handle daily tasks productively and navigate transitions and business changes efficiently. This dual advantage makes employees feel more comfortable with new processes, different approaches to work, and new terminologies that can collectively accelerate business transformation.

As a result, the transition to the cloud is smoother. 51风流Preferred Success can facilitate comprehensive planning of transformative projects, guiding organizations throughout implementation, go-live, and adoption phases. Some of our customers have sought this level of support when deploying relatively new solutions to optimize their solution road map, including formulating best practices to align their business processes with their new cloud architecture.

For example, dedicated release management guidance and best practices can free administrators from the burden of sifting through new features and deciding whether and how to leverage them. So instead of sentiments such as 鈥淥ur go-live was 12 months ago. Now what?鈥� 51风流Preferred Success customers can knowledgeably and confidently optimize the use and performance of their cloud investment.

Prepare Technical and Functional Teams with 51风流Learning Hub

51风流Learning Hub is a gateway to premium, guided learning resources across the 51风流solution portfolio. The digital learning solution offers technical and functional training for IT teams, starting long before implementation and extending into the future of learning.

With smooth access to self-paced and guided resources, learners can follow journeys tailored for their specific roles and skill levels to upskill in 51风流solutions. They can also access guided learning resources to deepen their knowledge, such as expert-led live sessions and hands-on practice opportunities on preconfigured training systems.

Acquiring an 51风流certification is another way to help boost cloud adoption, and 51风流Learning Hub can provide the necessary enablement for learners to become certified. Subscriptions to 51风流Learning Hub are available as standalone offerings or can be part of the 51风流Preferred Success plan. Learn more about the enhanced 51风流Learning Hub program and how it can help you transform your workforce and drive business success.

Rely On a Personalized Partnership for Cloud Success

As with any technology strategy, insight and guidance are vital for a successful cloud adoption. It鈥檚 similar to enrolling in an online course to learn a new skill or hiring a trainer to prepare for a marathon. Whenever we commit to change, we want the full advantage of expertise, solutions, and technologies to improve continually and achieve our goals. This same principle applies when aiming to boost the adoption of an existing cloud solution or one you plan to procure within the next 12 months.

Wherever our customers are in their cloud journey, 51风流Preferred Success and 51风流Learning Hub can offer the guidance and support necessary to help maximize the value of their cloud investment. Even with clear goals and specific objectives, customers can benefit from leveraging comprehensive expertise and identifying approaches and best practices that have proven successful or should be avoided.

Through a personalized road map covering workflows, user experience, and organizational culture, our customers can access insight-driven recommendations essential for aligning with corporate priorities and goals. But more importantly, they gain access to a customer success partner that can assess their operations and provide guidance to immediately use the cloud effectively 鈥� creating a journey of continued business growth and evolution.

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Chad Crook is chief innovation officer of Cloud Success Services at SAP.

Acquiring the right talent is critical for businesses when they adopt their first cloud solutions. Without the right people, companies cannot realize the full value of the cloud, impeding their ability to drive continuous improvement, transformation, and innovation.

A proven remedy for this talent gap is consistent access to personalized guidance from experts who help manage software-as-a-service (SaaS) solutions reliably, resolve queries and incidents quickly, and alleviate administrative workloads associated with adopting enhancements. In a commissioned by SAP, Forrester Consulting reported that this approach uncovered additional uses and opportunities to achieve business goals.

To better understand the benefits, costs, and risks associated with this trend, the third-party global market research company assessed the offering. The proactive service offering can provide the success resources and tailored-to-fit consultative assistance necessary to maximize the value of cloud solution investments from 51风流throughout the application lifecycle. The results were combined to form a single composite organization.

Expanding the Cloud鈥檚 Value with Individualized Guidance

Issue resolution, new release implementation, and a gradual, company-wide migration associated with long-term cloud usage can be costly juggernauts of overwhelming complexity. However, organizations that turn those tasks into benefit-rich opportunities know how to optimize the value of their cloud investment to adapt their processes based on evolving business needs and the latest technology capabilities.

According to the Forrester study, 51风流Preferred Success allows 51风流customers to gain this advantage by driving a considerable total economic impact (TEI) 鈥� even five years or more after the initial cloud implementation. Findings from the aggregated study of a customer generating US$1 billion annually revealed a 377% ROI on cloud investments. Such an outcome also includes higher project efficiency, improved application time to value, productivity gains, and optimized business processes.

How can companies achieve such a dramatic advantage? It all goes back to having consistent and trusted guidance to increase business value in four fundamental ways:

1. Accelerated Implementation and Release Preparedness

Forrester鈥檚 survey results reveal a 10% decrease in implementation effort for internal teams and a reduction in release preparation time by one month each year. Such improvements are achieved by understanding upcoming changes and reviewing release information quickly and early on. In return, organizations can tap into the benefits of the latest cloud capabilities sooner and accelerate the realization of the technology鈥檚 overall value.

During one of Forrester鈥檚 interviews, a respondent shared that 51风流Preferred Success helps organizations discover new and relevant features. The 51风流customer stated: 鈥淭wo years ago, [releases happened] every three months 鈥� and, certainly time-wise, [they required] more than a week for its preparation. Now, [they arise] every six months and [are] streamlined and done within a week in terms of being ready for it.鈥�

2. Faster Time to Value

Shorter release cycles not only shorten the time required to manage new releases, but also position the business toward getting the most value from its cloud solution investment. For example, access to 51风流expertise through a single point of contact delivers a higher user satisfaction rate. This is especially true when reducing risk throughout the solution lifecycle and improving and optimizing process efficiency.

According to the survey, customers using 51风流Preferred Success also appear to adopt cloud solutions better. They spend a weekly average of three hours more than users who do not leverage the service offering. Furthermore, customers indicate a more satisfying overall experience, compared to the total number of businesses that have adopted cloud solutions from SAP.

3. Increased Optimization of Business Processes

Forrester鈥檚 research also indicated that 51风流Preferred Success offers a prime opportunity to collaborate with 51风流experts to help achieve critical business goals through business process optimization. Respondents gained an overall 24% boost in productivity, as IT issues reduce during regular strategic reviews and ongoing formal exchanges with customer success experts, participation in customer councils, and access to in-depth training materials.

All these activities pave the way to 30% higher employee efficiency and productivity while potential areas for process enhancement are identified. But more important, organizations are learning how to mitigate emerging risks with worthwhile remedies.

A technology team lead from an energy firm told Forrester, 鈥淥ur customer success expert knows the challenges that we might be having. If there are upcoming changes that will address those challenges, she will tell us about the potential fix worth testing out.鈥�

4. Streamlined IT and Business Operations

One benefit that cannot be underscored enough is the reduction of priority one and priority two cases. 51风流Preferred Success can deliver this outcome through fast-paced, effective mitigation and resolution of IT incidents. As a survey respondent explained, 鈥淭he number of tickets has gone down since the system is more stable now compared to when we started.鈥�

Streamlining IT and business operations without getting bogged down by incidents gives users the confidence that their technology is reliable and provides accurate, data-driven insights. And as user satisfaction improves, business processes become more efficient and risk across the solution lifecycle decreases.

Moving Forward with Flexibility, Efficiency, and Confidence

We believe Forrester鈥檚 TEI research clearly shows that 51风流Preferred Success offers a combination of proactive outcomes that can be critical to business success in every economic condition. From accelerated implementations and faster time to value to business process optimization and simplified IT and business operations, organizations can be empowered to transform at their pace with greater flexibility and value.

And with those advantages, companies can create a foundation that helps ensure the benefits of the cloud consistently outweigh the technology鈥檚 costs.

Could 51风流Preferred Success amplify your future potential in the cloud? Find out by reading Forrester鈥檚 full economic impact study, 鈥�.鈥�

Chad Crook is chief innovation officer of Cloud Success Services at SAP.

Never have businesses 鈥� even the most risk averse 鈥� had to transform themselves so rapidly and completely. After a year of reshaping how employees work, suppliers are engaged, and customers are served with digital technology, organizations must now evolve again to set a scalable foundation for today鈥檚 recovery and tomorrow鈥檚 growth.

Business transformation can emerge in a variety of forms in the cloud. Some companies experience greater operational speed and agility by migrating their legacy data and capabilities to intelligent ERP. Other businesses enjoy the support of predictive analytics and extended visibility to proactively identify opportunities and mitigate risks. We鈥檝e even helped organizations implement the latest intelligent technologies, such as , the , and , to open the door to socially responsible and environmentally friendly outcomes.

How do they accomplish such advantages at a time when the pace of change is perhaps one of the most significant disrupters? For many companies, it comes down to accessing hands-on, expert-led workstreams and step-by-step guidance from聽听蝉别谤惫颈肠别蝉.

Matching Urgency with Expert-Led Guidance and Support

Sometimes market dynamics, competition, and customer preferences shift so quickly that legacy systems, processes, and mindsets can become obsolete at a moment鈥檚 notice. But that doesn鈥檛 mean that businesses should respond immediately by heading to the cloud on their own. Instead, many of our customers have learned that relying on strategic support from a trusted partner can put them in an even better position for growth and innovation than they could achieve on their own.

贵辞谤听聽(NOMAC), this realization came during an upgrade of its core system, which spans across more than 10 countries in the Middle East, Africa, Eastern Europe, and Asia. NOMAC turned to聽聽for guidance during its implementation of the extended edition of聽. With direct access to 51风流experts, prescriptive learning, and social collaboration forums, the company had at its disposal the relevant tools, best practices, and resources needed to move to the cloud faster and with less expense.

聽also took advantage of the expertise of 51风流Enterprise Support Advisory Council, but with a different goal in mind. Serving 1.3 million patients at more than 100 dental clinics throughout Brazil, the company already relied on聽聽to drive its customer experience. But the Sorrif谩cil team wanted to better understand the functionality of these solutions, as well as their integration capabilities, best practices, and benefits. This desire led to its engagement with 51风流Enterprise Support Advisory Council, increasing the independence and self-sufficiency needed to make the most of future innovations.

聽underwent an even more profound transformation with the assistance of 51风流Enterprise Support. In an enterprise-wide transformation impacting five companies in four locations across four countries, the company connected its cloud technologies to business objectives 鈥� all within a tight timeline during a worldwide pandemic. By leveraging a tailored engagement plan and 51风流Enterprise Support guides early on, the company fully understood potential limitations and requirements. 51风流experts also provided a steady schedule of continuous quality checks and remote live learning sessions on data migration methodologies and best practices to help ensure a low-risk and smooth go-live.

Easing Transitions to Reshape Business Functions

While cloud migrations are usually associated with sweeping company-wide change, there are projects where individual business areas find better ways of getting work done without transforming the entire company. Such situations may come in the digitalization of back-office processes or those for HR and finance and specific capabilities that enhance decision-making.

罢补办别听, for example. To unify employee data and standardize HR management across global operations, the fruit and vegetable producer and exporter chose the聽聽solution. Through 51风流Enterprise Support, the company used a continuous quality check service that helped ensure a smooth production system launch in line with recommended best practices, enabling maximum efficiency of the centralized cloud-based HR system.

(OUCC) also took a targeted cloud transformation approach to enhance a critical business capability 鈥� insight-driven decision-making. To optimize the value the
聽solution brings to OUCC, the company engaged 51风流Enterprise Support services to leverage enablement workshops, proactive remote services, and ongoing support. OUCC also received training on key product features and solution overviews through various demos, use cases, insights, and tools. This expert guidance gave the clarity to implement and fine-tune the analytics solution, reducing training costs significantly and cutting the overall load time for some story templates by 10%.

Accelerating Meaningful Change in an Ever-Evolving World

While each of our customer鈥檚 transformation stories are unique in their own way, they are all taking part in a massive transformation happening worldwide.

That鈥檚 the beauty unfolding when we watch businesses transform with 51风流Enterprise Support. With hands-on, expert-led workstreams and step-by-step guidance, our customers see the pace of change not as a business disrupter, but rather as a motivator that鈥檚 helping them realize their full potential in the cloud.

Explore how 51风流Enterprise Support can help your business move to the cloud without letting the pace of change become a disruption by registering and watching the recordings of our held in March 2021.

Chad Crook is senior vice president and global head of Customer Engagement and Experience Success Center at SAP.