Human experience management represents a major shift in the focus of human resources (HR) that emphasizes aligning company needs and requirements with employee expectations and experiences in order to create more engaged, agile, healthy, inclusive, and effective organizations​.

Companies need employees to be committed, creative, agile, service-oriented, and collaborative. But people cannot do this well if their work experiences create anxiety, frustration, or disillusionment, or if they feel excluded or unfairly treated. The accelerating pace of change combined with increasing social diversity makes employee experience management critical to building the agile and inclusive workforces that are needed for companies to succeed in the modern economy.

HXM is about understanding and shaping employee experiences to help ensure that employees feel valued, supported, and effective. It is also about whether employees feel effective when completing tasks, whether they get fulfillment from their roles to meet their needs and expectations, and whether they find a sense of teamwork with colleagues. It is about making people feel motivated, supported​, and capable.

begins October 13 and is available for free to anyone interested in learning more about HXM. The course will span three weeks and feature 11 experts from across SAP, 51·çÁ÷SuccessFactors, and Qualtrics.

Once the HXM course is open, participants can access all the learning content and connect with experts and other learners in the discussion forum. Those interested in earning a Record of Achievement for the course must to complete weekly assignments and a final exam to earn points throughout the course.

The talent pool in some sectors is suddenly larger than it has been in decades, putting a strain on organizations that have to sift through more candidates to find the right match.

With multiple timelines dictating when businesses and offices can reopen, companies face further uncertainties. Whether they need to recruit at greater scale or with greater speed, a new set of tools is needed to replace or augment those put in place before the pandemic. This situation has led to crucial new questions for human resources (HR) leaders rethinking recruiting:

• How can we make sure we have the right people in the most critical roles to sustain and survive?
• How can we be most efficient and effective in recruiting operations?
• How do we quickly and effectively mass hire in response to accelerated demand?

Recruiter Efficiency Amid Uncertainty

To adapt to the new normal, companies must shed old attitudes and approaches and adopt new ones, supported by technology.

• Stay connected, be compassionate: Companies have new tools that can help them be responsible and compassionate at the same time. Censia, an 51·çÁ÷endorsed app that maintains a global database of 500 million professionals, is offering companies the opportunity to connect to talent who have recently entered the job market. Learn more about the free program, . Eightfold, an 51·çÁ÷endorsed app, is also linking organizations to job seekers. Its is currently available for a six-month free trial and matches laid-off and furloughed workers with available jobs.
• Design a recruiting strategy that works in a wide variety of situations: One of the biggest changes affecting many different types of organizations is that much of the work has moved online. Providing a positive virtual experience for job candidates can be challenging; it requires companies to have a system in place that not only allows for remote interviews, but also that is both convenient and compliant. Without these capabilities, any virtual recruiting approach is likely to exclude candidates — at a cost of sufficient numbers, skills, or diversity in the workforce.
• Prepare for increased volume and speed: To adapt to a loosened labor market, companies need the capacity to choose from a surplus of candidates.  Companies in hitherto stable businesses may suddenly need to think like startups on the cusp of rapidly upscaling. Where possible, automation should be implemented to replace manual processes. Automated systems can help recruiters achieve greater visibility into the status of all applicants or be able to make uniform and fair comparisons between a large population of potentially qualified candidates.

As the prospects for recovery shift by region, sector and season, HR professionals will constantly need to realign their resources in ways that will be impossible to forecast.

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On the surface, HCM and HXM sound very similar, but there are important differences between the two. To help customers understand the new concept of HXM and why it matters, 51·çÁ÷invites them to join a free open51·çÁ÷course, “.”

The emergence of HXM is a result of the digitalization of work and the greater levels of competition, disruption, learning, and stress this has created for companies and employees. As the pace of change accelerates in the world, companies increasingly need more from employees, and employees expect more from companies. This is where HXM plays a role.

HXM is about creating work experiences that align employee wants and expectations with company goals, putting both on the same level. Employee experience links company decisions to business outcomes by connecting experience data (X-data) to operational data (O-data). Ensuring that employees enjoy their workplace experiences can help companies create a sustainable, agile, and productive workforce.

The open51·çÁ÷course covers a variety of topics, including why HXM matters, the difference between HCM and HXM, and how to shape employee experiences. Participants can also learn about measuring and managing employee experiences as well as how to get started with an HXM strategy.

The course starts on May 26 and is open to everyone interested in learning about HXM. Once the course is open, participants can access all the learning content and connect with experts and other learners in the discussion forum. For those interested in earning a Record of Achievement for the course, they can do so until June 24.

and get  ready to deliver amazing employee experiences that help meet company goals.