Caitlynn Sendra, Author at 51风流News Center Company & Customer Stories | Press Room Fri, 15 Mar 2024 14:48:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 51风流SuccessFactors Innovation: Supporting New Ways of Working in Dynamic Teams /2022/08/supporting-working-in-dynamic-teams/ Wed, 10 Aug 2022 12:15:38 +0000 /?p=198506 Organizations around the world are adapting to the changing nature of work 鈥 where careers are more fluid, hybrid work is the new norm, and organizational agility is critical to business success. Organizations, including SAP, are now bringing people together in dynamic teams to drive better outcomes.

Maybe you鈥檙e part of a dynamic team without realizing it. Dynamic teams are self-managed teams typically comprised of three to 10 members. These teams last as long as they need, with some teams working together for just a few months and others continuing for years.

The flexibility intrinsic to a dynamic team helps organizations respond quickly to changing business strategy and priorities. According to the , which studies industry trends that impact technology need, 73% of line managers report that dynamic teams have had a positive impact on their business.

Dynamic teams benefit individual employees, too, by supporting talent development and mobility. Employees working in this flexible environment are able to access and apply skills and capabilities that they may not have used in their everyday role. Moreover, working cross-functionally gives them an opportunity to acquire and hone new skills as well as broaden their internal business network. According to 51风流research, 66% of employees participating in a dynamic team said it had a positive impact on their career and led to higher engagement and company loyalty.

While research shows a positive impact for employees, the same 51风流research revealed that only about 20% of dynamic team members were truly satisfied with the experience. And while many employees who participated in dynamic teams say they would join one again, they also report that their hard work and contributions to the business through the team were not being recognized. 51风流research also found that those tasked with forming a dynamic team were often challenged with finding appropriate channels through which to identify the right people for the job. Lastly, line managers, while encouraging employees to branch out and seek opportunities, had concerns about losing line of sight to the work employees are doing, thus making it harder for them to make important growth and career path decisions as well as recognize and reward their employees.

Today, dynamic teams are solving business challenges quickly, enabling employees to learn new skills and even helping reduce turnover. It鈥檚 clear dynamic teams are a benefit to businesses and employees everywhere. But the future of this new way of working is at risk because businesses don鈥檛 have the tools they need to manage dynamic teams or measure their value.

Future innovations to will help counter fears and eliminate challenges from managers and employees alike. As part of the 51风流SuccessFactors solutions road map, we鈥檙e supporting dynamic teams with new features designed to help your business get work done. 51风流SuccessFactors is developing the ability to create and manage teams and source team members through , as well as create team objectives and key results. Additional innovation includes celebratory cards on the new homepage that recognize team milestones and the ability for team members to easily give and request feedback to and from one another.

As your business goals and priorities shift, dynamic teams can support you with exactly the talent and resources you need. Soon, you will be better able to take advantage of this new way of working with tools for dynamic teams from 51风流SuccessFactors solutions.

For complete insights on dynamic teams, read the full report .


Susie Thomas, PHR, is global director of Solution Marketing at 51风流SuccessFactors.
Caitlynn Sendra, PhD, is an experience product scientist at 51风流SuccessFactors.

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Incorporating Expressive States into the Human Experience at Work /2022/05/expressive-states-human-experience-at-work/ Mon, 02 May 2022 12:15:07 +0000 /?p=196173 As employees, we are more than simply the sum of our skills and capabilities. When we think about who we are, we are far more likely to define ourselves by what we call 鈥渆xpressive states,鈥 our unique collection of interests, motivations, and preferences. These descriptors help us tell our individual story and allow us to craft other鈥檚 understanding of how we operate and the value we bring to work.

Expressive states can best be described as things that make us feel energized at work and allow us to thrive. Interestingly, these states have been significantly underutilized in talent strategies, until now. We can now augment talent strategies with data about our individual preferences.听Expressive states are a critical component to a fully realized whole self model, which is a framework to understand how employees experience change and opportunity throughout their career.

Graphic depicting the whole self model

What Are Expressive States?

The number of potential expressive states is limitless. To create a common language around these expressive states, the 51风流SuccessFactors team has developed the following taxonomy:

  • Passions are activities you find particularly engaging or motivating. Examples include a passion for data analysis or a passion for teaching others. Passions are an essential component of the whole self model. Psychological research has indicated that when , employees are less likely to leave the organization and performance increases.*
  • Aspirations represent longer term goals, what you aspire to become. Goal setting takes many forms, from small goals like improving skills to career-minded aspirations like becoming a people manager. The positive impact of goal setting on employee motivation and performance is often considered to be one of the most studied phenomenons in workforce psychology. This is for a good reason, as research has continuously demonstrated the importance of employees being empowered to set goals and aspirations.**
  • Mindsets represent our attitudes, beliefs, or approaches to work. Examples might include an 鈥榠nclusive鈥 mindset or a 鈥榗ustomer-first鈥 mindset. When employee mindsets are leveraged to allow employees to do work that aligns most to their values, the result is positive for both the employee and the business.***
  • Motivations represent specific drivers that pull you towards obtaining a goal or aspiration. These motives enable us to express what is currently driving us toward success or what is giving us the most energy at work. Examples of motivations might be the motivation to master a skill or obtain rewards 鈥 financial or otherwise. When employees are enabled to clearly identify their motivations their likelihood of succeeding in goals relating to that motivation increases.
  • Preferences represent how every unique employee prefers to work. Enabling employees to express their work preferences allows them to craft the environment that best suits their needs. Working from home, stock over cash bonuses, and communication tools are preferences. When employees are able to effectively map their work environment towards their preferences, the results are vast: higher organizational commitment, greater satisfaction, and lower turnover.鈥犫赌

Values Alignment

In so many ways, expressive states enable the clear and up-to-date expression of what we value at work. They empower employees to define goals, large and small, while also allowing them to set a clear agenda towards who they would like to become. However, expressive states are malleable and ready to shift with new information or inspiration from the world around us. When we are inspired by something we鈥檝e learned, we want to be able to act on that information in a meaningful way. As a result, we continuously redefine our states to adjust and meet new opportunities. As our values shift, our work should reflect this.

Although expressive states are deeply personal and individualized, there鈥檚 much to be learned by understanding them in the organizational aggregate. We might even be able to answer the burning questions: Where are people鈥檚 heads at right now? Are they ready for change?

There are formulas waiting in expressive states, and there might be different formulas for different types of organizations at different times. Transformation velocity, for example, might be measured with aspirations, passions, and motivators. Understanding how employees align with corporate values might be measured with passions and mindsets. What if you recognized that there was a common thread shared by a volume of employees that might even inspire changes in your corporate values?

Putting the Whole Self to Work

Individuals, teams, and the organization as a whole benefit when we define and maximize our alignment of work towards our expressive states. For the individual, it鈥檚 all about giving them the tools to explore, experiment, and define who they are and what they value. We envision this definition to be the foundation for identifying learning paths, future roles, projects, and people and work communities to connect with, as well as guide conversations for what might be next.

For teams, understanding each other鈥檚 expressive states can create a shared understanding of each member鈥檚 strengths and ambitions, which is critical to the creation and management of healthy, well-balanced teams. Imagine the incremental support and doors that could open with a little more transparency into what we aspire to and our desired pathways. Bringing us closer to our human side creates and fosters team cohesion and understanding of each other.

And for the organization, expressive states bring a level of clarity and understanding on direction and tendencies for the workforce. Are they headed in directions which align with the organization鈥檚 mission and strategies? Does the organization have the right mindsets and values to meet its objectives? And where may it need to boost growth and development to fuel excitement into new areas of opportunity?

Only with the complete picture of the whole self, as defined by skills and capabilities, strengths and styles, and expressive states, are听we able to reach that untapped potential in ourselves and organizations.


Scott Lietzke is vice president of Product Design at 51风流SuccessFactors.
Julie Bartholic is vice president of Product Innovation Design at 51风流SuccessFactors.
Caitlynn Sendra is EX product scientist at 51风流SuccessFactors.

*Van Iddekinge, C. H., Roth, P. L., Putka, D. J., & Lanivich, S. E. (2011). Are you interested? A meta-analysis of relations between vocational interests and employee performance and turnover.鈥Journal of Applied Psychology,鈥96(6), 1167.
**Kleingeld, A., van Mierlo, H., & Arends, L. (2011). The effect of goal setting on group performance: A meta-analysis.鈥Journal of applied psychology,鈥96(6), 1289.
***Paarlberg, L. E., & Perry, J. L. (2007). Values management: Aligning employee values and organization goals.鈥The American review of public administration,鈥37(4), 387-408.
鈥燤cClelland, D. C. (1985). How motives, skills, and values determine what people do.鈥American psychologist,鈥40(7), 812.
鈥犫赌燣ee, D., & Ahn, J. (2019). The relationships between person-environment fit and job-related variables: Meta-analysis.鈥Korean Journal of Industrial and Organizational Psychology,鈥32(2), 107-134.

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Unleashing Your Unique Superpowers at Work /2021/11/unleashing-your-unique-superpowers-at-work/ Tue, 09 Nov 2021 12:15:09 +0000 /?p=191827 You hear it all the time: 鈥淚t鈥檚 in her DNA鈥 or 鈥淗e鈥檚 just wired that way.鈥 Our innate core styles and traits are a critical and often overlooked component of our personal narrative and the formula that makes up who we are. Although they don鈥檛 tell our whole story, our traits have a significant influence on our behaviors and tendencies at work. These unique superpowers should be identified, fostered, and leveraged to create more positive and individualized work experiences.

Knowing and understanding our traits is highly valuable both to organizations and to individuals yet remains largely elusive in the workplace. Despite the on assessments for recruitment and selection, employees typically receive little or no feedback, and their data is left to gather dust for the remainder of their time at the organization.

With human experience management (HXM), the is pursuing a shift towards individualization and building on the opportunity of a deeper level of diversity: the diversity of personality. In an earlier article, we described the formula for understanding the whole self, which includes various elements 鈥 both traits, like work styles and team strengths, as well as states, like passions and motivations 鈥 of the individual. How the whole-self model describes an individual鈥檚 traits is referred to as 鈥榮trengths and styles.鈥 Although traits are somewhat malleable over time 鈥 they might change somewhat over the course of five years 鈥 they largely define who we are.

Organizations have a great opportunity to better leverage employee鈥檚 strengths and styles to create a more positive employee experience. Here鈥檚 how.

Step 1: Understanding Me

Most of us have an insatiable curiosity to learn about ourselves. Consider the social media quiz craze. What color is your aura? What city should you live in? Which Hogwarts professor are you? Consider channeling this curiosity at work to make a meaningful impact on your career and day to day experience.

However, today there is a self-awareness gap at work. Ask someone about their communication style and you鈥檒l likely receive a blank stare. This is further supported by that indicates we are not always the best judges of our own behaviors. This lack of self-awareness can be addressed via well-designed and well-implemented assessments that use data to help us better understand ourselves. Organizations that embrace this strength and style data can help employees build confidence, drive development, and inspire careers.

To better understand ourselves, consider these questions: How do I behave in a team? What strengths do I bring to an organization? What environment am I most likely to thrive in? How do I interact with others at work?

There is no such thing as a 鈥渂ad鈥 personality. Regardless of what you uncover, it鈥檚 all good news. The potential of knowing who we are, releasing preconceived notions of good or bad, and truly understanding our value can help unlock our uniqueness and potential.

Understanding our strengths and styles also plays a critical role in giving us confidence. tells us that if employees have a strong sense of competency, they are more likely to feel a sense of intrinsic motivation, which leads to increased productivity and efficiency and ultimately better outcomes.

Step 2: Put This Data to Work

Every individual has unbound potential to be tapped, but many struggle to find their ideal place in the world of work. We dream of a future where our uniqueness allows us to be our best, which can include work we love to do that brings fulfillment, meaning, and purpose; work we are good at and an environment fit that helps us perform at our very best; or work that builds our confidence to tackle any challenge.

When organizations create optimal conditions characterized by inclusion, support, and understanding of uniqueness, employees are empowered to be their authentic selves. Doing this opens the gate to a dynamic, thriving workforce.

How can organizations leverage data to find the right person鈥揺nvironment fit? Imagine having individually curated options, selected for each individual, to match their strengths and styles. Our research demonstrates two primary pain points in the workplace today: finding available opportunities to learn what鈥檚 possible and assessing the right fit to an individual鈥檚 strengths. The degree of fit, match for an opportunity, and even potential gaps can be a black hole for employees today. At SAP, we have developed a new solution, 51风流SuccessFactors Opportunity Marketplace, which uses data to help individuals find these individualized opportunities and realize their potential.

The workplace experience is no longer just a hire-to-retire, linear story. Our individuality allows us to create our own paths, learn and grow, and leverage our strengths in the avenues of our choice. A deep understanding of individuals鈥 strengths and styles helps us curate our own path and select opportunities where we are most likely to succeed and thrive. Putting data to work is brought to life through short-term assignments, formal or experiential learning, peer connections, potential roles, and practicing new skills.

Step 3: Living My Best Self at Work

With a solid understanding of strengths and styles, organizations can create space for us to be our best selves at work. Consider an example of how one might apply strengths and styles to daily work. Let鈥檚 use the example of an operations supervisor whose role and team provide a high degree of structure. The operations supervisor learns through her strengths and styles data that she is extremely high in the creativity trait. She feels the urgency to make a creative impact and enrolls in a design thinking skill path, which has been curated for her as a possible interest. After completing the course, she has increased confidence in her strengths and skills and exceeds even her own expectations by taking on the responsibility of leading the operations innovation workstream.

Close the Gaps

New opportunities exist for organizations that can close the gap between organizational need and the strengths and styles of their employees. They can craft their next wave of employee experience around individualization and power their people strategy with unique personal formulas that define who they are.


Scott Lietzke is vice president of Product Design at 51风流SuccessFactors.
Julie Bartholic is vice president of Product Innovation Design at 51风流SuccessFactors.
Caitlynn Sendra is EX product scientist at 51风流SuccessFactors.

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Redefining Employee Experience: The Opportunity in 鈥榅鈥 /2021/07/opportunity-in-x-redefine-employee-experience/ Fri, 16 Jul 2021 12:15:06 +0000 /?p=186587 Work is an experience, an opportunity to invest in ourselves and express what we bring to the world. Each of us represents an entirely unique mix of motivations, ambitions, strengths, work styles, and tendencies. These attributes represent our personal 鈥渇ormula鈥澨齩n听how to be our best selves at work听and they amplify our value to an organization and to each other.

But how do we put these very human attributes to work and solve the toughest business challenges? As HR leaders, we must rethink how we define employee experience and what it means when part of this formula is left out of the equation.

Experience Redefined

We are overdue for a reset on the definition of employee experience. Although the world has become increasingly individualized, employee experience is currently rooted in听how the organization is doing broadly.HR leaders听have become experts in evaluating engagement and leadership trust scores and yet we still don鈥檛 know where our employees experience joy at work and what might be depleting their day. Have we missed the mark? Not entirely, but the additive qualities of what makes each one of us tick, what motivates us, what we as individuals expect and want from work has been largely missed.

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Experience design has historically started with persona development: defining employee wants, needs, beliefs, values, and pain points. But this generalized practice conflicts with creating individualized experiences. How do organizations focus on the unique attributes of each employee if they鈥檙e lumping them into vague categories? Employees are all truly unique and don鈥檛 want a career journey guided by a generic avatar.

When organizations match the individual to their most optimal environment it leads to : increased job satisfaction, organizational identification and commitment, , and job performance.

This individualized approach is what we refer to as human experience management (HXM). It鈥檚 not just about moments that matter, but moments that matter to me. And it’s not just about who I am today but who I am becoming. We call this the whole听self model. Using this unique data set 鈥 captured by assessments and preferences of employees 鈥 can lead to deeper self-awareness for the individual while also helping leaders and the organization realize greater potential across the entire workforce.

A Wave of Culture Shift

Employees to have a voice, to have autonomy, and to design their own work experiences. Collectively, their ambition is to find meaning, purpose, and personal connection at work. People want to use the skills they love, move dynamically between teams, and solve unique and challenging problems. They expect their organizations to know them and support their careers in individual ways. Employees are rightfully demanding the recognition of the uniqueness they bring. The next wave of diversity and inclusion should go beyond what鈥檚 on the outside to include what鈥檚 on the inside 鈥 our personality and values.

Fortunately, the movement towards individualization puts organizations on the path to this deeper understanding of who its employees are and how to support them. It will be critical to embrace these cultural shifts to build truly optimal workplace experiences. Organizations should take an iterative approach, focusing on building three key pillars of the individualized experience over time.

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The Three Strategy Pillars of the Individualized Experience

Pillar #1: Know and Value Individuality
Start by deepening the understanding of what makes each individual unique through the whole self model. As Michael Stegar and Bryan Dik said in , 鈥淐omprehension of the self in work provides the foundation for people to develop a sense of purpose and mission that both motivates their engagement and performance.鈥 Self-exploration should include a variety of factors, including personality traits, strengths, aspirations, and mindsets.

Pillar #2: Empower Individuality
Leverage the power of people data as a foundation to create and shape experiences that are individual-led and have unique purpose and meaning. These new whole self model data elements can be used to provide transparency to employees, surface opportunities, inspire curiosity, and connect people to work with meaning. Smart organizations will align their needs to people鈥檚 passions to grow skills, workforce agility, and talent bench strength.

Pillar #3: Amplify Individuality
Drive a cultural shift that embraces individuality by creating a psychologically safe environment. By embracing the whole self model, organizations can begin to redefine their culture, tuning it to their optimal employee experience.

The untapped potential in the workplace is the difference between an average experience and one in which people can flourish. Adam Grant recently the ultimate well-being state as 鈥榝lourishing,’ defined as a 鈥渟trong sense of meaning, mastery, and mattering to others.鈥 It is in this triad that we each find the moments that matter to us. It is time to aim higher and dig deeper to empower the next evolution of employee experiences that connect us, as humans, and allow people to flourish. We all hope and dream for a brilliant career. It starts with every employee bringing their whole self to work, every day.


Scott Lietzke is vice president of Product Design at 51风流SuccessFactors.
Julie Bartholic is vice president of Product Innovation Design at 51风流SuccessFactors.
Caitlynn Sendra is EX product scientist at 51风流SuccessFactors.

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