As the only bank in Honduras with a nationwide presence through branches and non-banking counterparts, Banco Atl谩ntida remains one of the country鈥檚 leading financial services organizations and steers financial inclusion efforts by providing access to financial services to the otherwise unbanked population. In all, the bank serves more than one million customers through a large national footprint, including operations in El Salvador, Belize, Nicaragua, and Ecuador.

Banco Atl谩ntida credits its consistent leadership in key performance areas, such as deposits, to the experience and integrity of its employees. Cultivating a professional culture rooted in diversity and inclusion, Banco Atl谩ntida employs a multigenerational team from across Honduras. Strong ties with the community also loom large for this bank, with frequent corporate responsibility activities organized to help people in need.

Banco Atl谩ntida is a well-respected bank committed to meeting its clients鈥� needs by working with efficiency, agility, and innovation. The bank strives to promote access to financial services and financial education nationwide with convenience and high security standards.

Central to this commitment is the delivery of a positive experience for customers and employees alike. With COVID-19, this called for the bank to accelerate the deployment of its digital transformation strategy so customers could continue to complete their financial activities uninterrupted. And for the well-being of its employees, the bank implemented special programs and safety measures. This included a smooth transition to remote work while maintaining close contact with coworkers and their superiors through technological tools including interactive communication.

A major part of its digital transformation strategy involved streamlining its HR operations and improving how work gets done with people-centric processes that are enabled by unifying HR functions into a single user-friendly system. Specifically, the bank integrated its core HR database and .

Linking the 51风流SuccessFactors Employee Central solution with modern tools for learning, performance and goals, succession and development, recruiting, and compensation management, Banco Atl谩ntida established a single source of HR data truth. Self-serve tools free up its HR team from performing manual tasks and increase employee engagement by giving its people access to the information they need, when they need it.

Banco Atl谩ntida can also embed personal learning objectives and design courses specifically for people who are getting ready to take on a new role. All this functionality comes with robust reporting, allowing the bank to monitor training completions and identify knowledge gaps.

Reflecting on the HR transformation, Mar铆a Jos茅 Rodr铆guez, vice president of Human Resources at Banco Atl谩ntida comments, 鈥淥ur people have readily embraced the digital transformation of HR processes. Strategic initiatives such as succession plans and performance reviews are now monitored and executed digitally, and routine operations are easier than ever. For example, employees request paid time off through a virtual and speedy system, and they can access their customized learning experience whenever it suits them best.鈥�

鈥淚n the long term, we expect even more benefits from digital employee experiences, such as enhanced continuous performance appraisals, which will help us surpass client expectations and foster our company growth,鈥� Rodr铆guez adds.

In addition to its investment in advanced HR technology, Banco Atl谩ntida has migrated its enterprise data to . This provides the technology foundation to help meet the constantly evolving needs of its customers and enhance their experience with its financial services offerings.

As its customers become more confident conducting many of their day-to-day activities in a digital way, Banco Atl谩ntida will be well prepared to deliver constantly updated solutions, while its people will be ready to better meet customer needs.

To learn more about how Banco Atl谩ntida adopted human experience management software in the cloud, take a look at the business transformation study, ““

Today, employees at this leading Chilean telecommunications company enjoy an enhanced learning experience with 51风流SuccessFactors solutions. Entel used 51风流SuccessFactors solutions to help fully digitalize Entel University, the company鈥檚 training program, as the pandemic rocked the lives of workers worldwide. Rather than caving to this disruption, HR leaders at Entel transformed crisis into opportunity and adapted the company鈥檚 training formula to the new normal.

鈥淭he COVID-19 pandemic accelerated the process that we had been developing, causing us to completely digitalize our corporate learning plan,鈥� said Ang茅lica S谩nchez, organizational development and learning management analyst at Entel. 鈥淭oday, the focus is to maintain this trend and concentrate our digital offerings, further democratizing knowledge.鈥�

By providing fully digital learning experiences to a , Entel empowered employees to take control of their careers during an increasingly uncertain time. Not only that, but remote e-learning courses helped provide structure to employees鈥� workdays as they adjusted to working from home.

Entel adapted learning content to face the pandemic head-on, developing leadership workshops and trainings focused on supporting employees. These included sessions on increasing productivity at home and best practices for remote collaboration, as well as tips for self-care and overcoming anxiety in times of uncertainty.

鈥淲e know that in the current reality, one of the main interests of companies and organizations is to maintain productivity,鈥� said Crist贸bal Vergara, a general manager at 51风流Chile. 鈥淭o achieve this, it is relevant to reimagine the processes and invest in distance collaboration tools, technologies to facilitate work, and worker training programs because building a culture of continuous learning reflects that the company is investing in potential and growth.鈥�

Entel鈥檚 digital learning journey began in 2016 when the company implemented a from 51风流SuccessFactors solutions to help enhance Entel University, a largely in-person education center. The company founded Entel University in 2010 with a face-to-face classroom format that proved to be a constant challenge for learners spread across locations. Not only that, but in-person learning also required a large investment in time and money. The digital LMS helped reduce these costs by initiating self-learning processes and bringing content online, and it offered specialized training tailored to the needs of each employee鈥檚 role and specialization.

Then, in the midst of the pandemic, Entel decided to take the plunge and completely digitalize Entel University. It consolidated its entire learning infrastructure on a single platform on 51风流SuccessFactors solutions. The solutions helped create a foundation for permanent corporate learning through diverse and dynamic courses that align with the company鈥檚 strategy. Employees can easily access topics of interest intuitively organized on one digital experience through their desktop or mobile devices. They can take advantage of a new professional skills program that includes performance management workshops and more. In addition, specialized courses help employees gain new skills in sales, e-commerce, cybersecurity, and customer experience.

At its core, Entel University promotes a new digital culture that emphasizes self-management and continuous learning. In 2020, 3,098 employees took one or more e-learning courses at Entel University for a total of 6,003 completed remote courses 鈥� three times more than all of the courses completed in 2019. Entel University will make it easy for employees to continue learning, even after the pandemic subsides.

鈥淔or Entel, learning management is in constant evolution, mobilizing the capacities that our company requires in its permanent transformation,鈥� said Sanchez. 鈥淭hat is why, within the next 12 years, the main challenge will be to train talent with an emphasis on the development of digital capabilities and a mentality willing to change.鈥�

To achieve this, the company continues the successful journey it started with 51风流SuccessFactors solutions. Entel hopes that its digital training, in addition to future developments in human experience management (HXM), will help reduce employee turnover by improving the overall Entel employee experience.

To learn more about how 51风流SuccessFactors solutions can help your business provide effective digital enablement for employees, .

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Ever since Louis Renault invented the direct drive gear, the Renault brand has been synonymous with innovation. From the first four-wheel disc brake system in the 1960s to a real-time system for location and weather information back in 1988, the company has always been on the cutting edge. Over the past decade, Renault has stayed true to its reputation by introducing various all-electric concept cars, making it a leader in the European electric car market.

Now, Groupe Renault鈥檚 Brazilian subsidiary, Renault do Brasil, is embarking on a new type of transformation. Not only is it revolutionizing the vehicles we drive, it is redefining the way we buy and use those vehicles on a daily basis — bringing the entire process online and offering products and services on demand.

In a world where consumers can buy just about anything from their smartphones, Renault do Brasil saw the opportunity to bring that same level of convenience to car buying. With that in mind, it worked with the 51风流Customer Experience Services organization to build the world鈥檚 first automotive e-commerce platform using 51风流Commerce Cloud solutions. The idea was to radically transform the customer experience by removing all the hassles of buying at a dealership.

Once it had migrated to the latest version of 51风流Commerce Cloud, 51风流Customer Experience Services helped the Renault team navigate technical issues and take full advantage of solution鈥檚 capabilities. It also supported integration with Renault鈥檚 back-end 51风流ERP and 51风流Customer Relationship Management applications, as well as with more than 15 other systems. In fact, the collaboration was so effective and 51风流Commerce Cloud was so simple and flexible to deploy that the first version of the e-commerce platform was rolled out in just 44 days. Now, interactions between customers and the back office are highly automated — allowing consumers to browse and select everything from make, model, features, financing options, pick-up, and maintenance scheduling from anywhere. Plus, with dealer and stock information available in real time, you can literally buy a Renault 24×7.

Within three months of launching the new e-commerce platform, Renault do Brasil sold more than 5,000 vehicles, and daily sales continue to rise. Platform monitoring shows that customers are staying on the site or app for more than six minutes on average and taking advantage of simulation and car configuration tools. As time goes on, the site鈥檚 bounce rate, which is currently just 30%, continues to drop — proving that customers are loving the new online buying experience. And, with so many options at customers鈥� fingertips, Renault is seeing a clear increase in microconversions from site visit to checkout. In fact, when COVID-19 shut down dealerships across the country, the e-commerce platform was the only way for customers to buy Renault for nearly a month and a half, which meant buyers could stay safe while maintaining business resilience.

Renault do Brasil鈥檚 IT team is also thrilled with the new platform. Because 51风流Commerce Cloud makes it so simple to update and configure the site, marketing teams can make adjustments on their own, without relying on IT or third-party partner services. And because of the solution鈥檚 ease of deployment and scalability, Renault has the option to quickly customize and roll out online buying to multiple regions.

But as usual, Renault鈥檚 innovation does not stop there.

With 51风流Commerce Cloud, Renault do Brasil is revolutionizing its entire business model to increase brand loyalty and personalize the customer experience with its new 鈥渮ero car鈥� on-demand subscription service. Now, not only can you get the exact car you want online, you can pay for a one-to-two-year plan with varying mileage packages, depending on how much you drive. The subscription includes all the required vehicle documentation and insurance as well as maintenance and roadside assistance, and, of course, it can all be finalized online. In short, you no longer just buy a Renault — you enter into a trusted, sustainable partnership that offers you the personalized driving experience you need while keeping Renault profitable for the long haul.

Together with SAP, Renault do Brasil is taking car buying to the next level.

To find out more, read the study, , and see how .

Even after its local government in Ecuador allowed businesses to cut employees鈥� hours amid the COVID-19 pandemic, Promesa held steadfast. But to continue working safely, operations needed to change dramatically.

To safeguard employees, Promesa halted all sales operations for 30 days in compliance with the government鈥檚 new pandemic restrictions. While this put a stop to customer visits and other sales functions, employees never stopped working. Instead, priorities shifted 鈥� teams began thinking strategically about how they could help the company succeed once operations resumed. Employees continued prepping orders to immediately supply customers at the end of the 30 days, and they proactively predicted the problems customers could face when the Latin American economy reopened.

Equipping a Newly Remote Workforce to Succeed

鈥淎t the outset of the pandemic, we looked at all of our potential business scenarios, including factors we simply can鈥檛 control. When it comes to COVID-19, a lot of things are out of our control,鈥� says Miguel Sotomayor, technology manager at Promesa. 鈥�51风流solutions helped us define next steps to take during these dark and uncertain times.鈥�

Sotomayor already relied on 51风流S/4HANA to work remotely in Bolivia with just a VPN. As stay-at-home orders went into place, Promesa quickly and successfully extended that capability to the rest of the workforce. Then, the company used 51风流SuccessFactors solutions to gain insight into how employees were working from home. The solutions provided vital feedback on employees鈥� health and well-being as well as their productivity and ability to successfully work remotely. Using the solutions, employees and managers can better communicate about important topics related to working during the pandemic.

To further support these employees, Promesa used 51风流Concur solutions to send each employee a care package. By pairing 51风流Concur with ride-share company Uber, Promesa enabled contactless care package delivery. Today, the company continues to use the solutions to facilitate payments across the business without exchanging physical cash.

Moving Operations Forward Through Uncertainty

鈥�51风流solutions helped us remain an active part of the supply chain and economy throughout the pandemic,鈥� Sotomayor says.

In fact, Promesa is seeing better outcomes than anticipated. As the pandemic began, Deloitte completed an analysis on Promesa鈥檚 business operations and placed the company鈥檚 predicted income for May at US$2 million. Promesa surpassed that expectation at $2.7 million and anticipates exceeding the rest of Deloitte鈥檚 predictions as well. By June, Promesa was operating at 40 percent capacity 鈥� that鈥檚 10 percent higher than the predicted 30 percent estimate.

鈥淭he anticipated 鈥榥ew normal鈥� for our industry is operating at 40 percent of what it once was, but we expect to go far beyond that at 60 percent. In spite of the challenges, we鈥檝e been given a chance to reimagine how we can work differently not only now, but also in the future. We had the time to rethink our portfolio and how we鈥檙e meeting the needs of our customers 鈥� and employees,鈥� Sotomayor says.

Today, Promesa has retained each of its employees without cutting any of their benefits, salaries, or hours.

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By leveraging 51风流solutions, Cosapi is working to mitigate the risks of the pandemic and protect the health of its employees as well as the success of its business model.

Acting Fast for Maximum Impact

Since its founding in Peru in 1960, Cosapi has expanded significantly, both domestically and internationally. Employees work across many offices and often visit clients in countries throughout Latin America. During the last two years, the company has increased the use of 51风流SuccessFactors solutions to meet the needs of its workforce, providing employees with self-service options that enable them to complete human resources (HR) tasks at their convenience.

At the start of the ongoing COVID-19 crisis, Cosapi leaders moved quickly to identify employees belonging to high-risk groups as well as those with greater chances of exposure and infection.

Just a few days after the lockdown in Peru began, Cosapi began tracking the health status of its employees by using a new and free extension for 51风流SuccessFactors solutions.

Created by iXerv, an 51风流partner, the extension enables employees to complete a questionnaire within 51风流SuccessFactors solutions, thus providing Cosapi with crucial information regarding employee health status, travel, and other increasingly vital information. Cosapi leaders can also update the extension to gather new information on employees as the need evolves. For instance, the company鈥檚 chief occupational health physician recently added several new questions to provide greater insight into employee risks. As a result, Cosapi is now able to take into account the size of its employees鈥� families as well as track whether any family members have come into contact with infected individuals.

Creating Healthy and Safe Workplaces

The extension flags employees who have not completed the questionnaire. Anyone who fails to complete the questionnaire will not be allowed to return to Cosapi offices once they are cleared for reopening. To date, 1,200 employees have registered with the extension.

Company leaders see this as a necessary step in creating safer work environments that take into account both physical and mental health. Cosapi leaders use the extension to gain key insight into how employees feel about working during the pandemic and to empower employees to describe their experiences working from home and whether they have the tools to do so successfully.

Cosapi also enables its workforce to work from home with capabilities that digitalize formerly in-person and paper-based processes. The 51风流Signature Management application by DocuSign helps the company automatically reach out to contract employees due for contract renewals. With a little customization, leaders personalized the e-mails to better ensure that recipients would open them, and the company achieved a high percentage, as much as 70 percent, of signature compliance.

The application was simple to deploy, removing traditional barriers to implementation, including change management, monitoring, and test runs. Cosapi employees are benefiting from the ability to send signature requests in less time than ever before.

Cosapi is enabling employees to work from home with confidence using 51风流solutions, and its leaders are gaining greater insight into employee experiences that are vital to the well-being of the workforce and the overall business. Now more than ever, leaders are fully aware that safe and healthy employees are vital to business continuity.

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TGS is dedicated to operating with efficiency, responsibility, and safety 鈥� be it on site at drilling locations or in offices across Argentina. But to keep employees healthy during a pandemic, leaders at TGS knew they needed to do more.

The company sought to pair the right technology with existing employee data in order to track and manage key insights related to its workforce and the pandemic. Specifically, leaders wanted a solution that could provide this information to decision-makers quickly and intuitively.

Making Strategic Staffing Decisions Safely

51风流solutions offered an alternative to the company鈥檚 Microsoft Excel-based processes. At the outset of the pandemic, leaders at TGS began keeping track of which of the company鈥檚 approximately 1,100 employees had recently traveled. They used spreadsheets to note this and other key data, such as health conditions that could put an employee at high risk for COVID-19 as well as any illnesses that could be mistaken for the virus, like the common cold.

鈥淎t TGS, we are committed to pursuing excellence in health and safety. We constantly outdo ourselves in that regard, and our initiatives in the face of this pandemic are no different,鈥� Juli谩n Cukier, head of Operational Health at TGS, said. 鈥淭o protect our workforce and business, we need to be able to act fast. Real-time data on the health of all our employees makes that possible.鈥�

But as the situation worsened worldwide, Cukier and other leaders knew that they would also need a way to provide decision-makers across the business with swift access to these insights. And they would have to be easy to interpret and use, too. So, TGS integrated and adapted an extension for 51风流SuccessFactors software that empowers managers and other team leaders to make safe, informed decisions regarding employees based on key risk factors. Created by 51风流partner iXerv, the new free extension enables companies to proactively tackle the challenges of the pandemic with data-driven insights.

Simple, on-demand access to this information will prove especially valuable once TGS teams return to the office. For instance, if a manager needs to put together a team for a project that requires travel, they can make that decision without putting a high-risk employee at even greater risk. And with 51风流Analytics Cloud, they can compile that information into charts and graphs that enable them to see workforce-wide health and behavior trends.

Moving Business Forward with a Healthy Workforce

Due to the confidential nature of this data, users cannot tap into any information on fellow employees鈥� specific medical conditions. Employees are only listed as belonging to an at-risk group or a non-risk group. In the extension, users can filter through those groups as well as employees鈥� ages, another risk factor for COVID-19. It also offers insight into employees that have come in contact with the virus and need to be quarantined.

To date, more than half of all TGS employees have voluntarily registered their information using 51风流Fiori. And from there, the company hopes to continue to use 51风流Fiori to further safeguard the well-being of employees. Specifically, its leaders intend to use a database of comprehensive medical information beyond COVID-19 risk factors to determine which employees can safely complete certain tasks 鈥� such as working at great heights or in confined spaces.

“We depend on technology as a strategic ally to overcome the challenges of our wide geographic range and other unique complexities,鈥� shared Paula Bezzi, application leader at TGS. “We already had a powerful suite of 51风流solutions at our disposal. Without involving too much effort or extra time, we used these solutions and the new solution extension to provide visibility and predictive capabilities to the business to care for our people.”

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