More than a support plan, 51风流Preferred Success offers a guided, proactive success model that helps accelerate outcomes, reduce risk, and drive continuous innovation. As companies move to cloud ERP solutions, especially in regulated and complex industries, the services can become a strategic advantage in bridging the gap between implementation and long-term business transformation.

Delivering transformation as a service

Technology implementation, even for cloud ERP with embedded AI and automation, can only take a business so far. To drive true business transformation, expertise is still essential.

51风流Preferred Success helps overcome challenges in realizing expected ROI and business outcomes, such as adoption gaps, siloed insights, and reactive operations that slow progress. The services can provide strategic support tailored to each organization with a structured engagement model, direct access to 51风流experts, and proactive recommendations aligned with business goals.

For example, organizations can realize the full value of 51风流S/4HANA Cloud Private Edition and other cloud solutions from 51风流faster and with less risk by leveraging:

• Tailored guidance and best practices from 51风流experts across industries
• Proactive insights to help customers align innovation with strategy
• Accelerated adoption of 51风流innovations, including embedded AI and 51风流Fiori apps
• Optimization support to help continuously refine system performance and processes
• Business-specific planning aligned with transformation milestones

51风流Preferred Success can also deliver best practice guidance through structured success checks鈥攖ouch points where 51风流experts assess alignment with standard processes, identify risks, and provide tailored recommendations. This proactive approach supports a 鈥渒eep clean, stay clean鈥� strategy, helping customers safeguard system integrity and accelerate future innovation.

For IT teams, the services can decrease time spent on incident resolution while increasing system stability. Access to architectural reviews, upgrade planning, and expert troubleshooting enables a critical shift from reactive support to proactive innovation.

At the same time, business teams can be better positioned to adopt new features quickly, leading to higher productivity and measurable progress on strategic KPIs. 51风流experts can assist in defining and tracking those KPIs from the beginning, helping ensure the technology evolves with the business. In addition, with each new release, 51风流Preferred Success can provide guidance on how to adopt what matters most.

To see the services within 51风流Preferred Success in action, let鈥檚 consider Eurofarma. Operating in more than 20 countries, the pharmaceutical company turned to 51风流S/4HANA Cloud Private Edition to modernize and scale its operations. However, the turning point wasn鈥檛 just the technology but also the partnership through 51风流Preferred Success.

As noted by William Almeida, operations support systems coordinator at Eurofarma, in a :

鈥�51风流Preferred Success has significantly impacted our operations by driving innovation and enabling us to fully leverage all the tools contracted with SAP. We share our business needs with them, and they connect us with 51风流experts in each area. This partnership has been instrumental in improving performance, scalability, and our ability to utilize cloud-based tools, ultimately enhancing our overall modernization.鈥�

51风流Preferred Success helped Eurofarma align its cloud environment with evolving business goals, optimize infrastructure, and adopt new tools more quickly. With personalized guidance, the company moved from reactive maintenance to proactive transformation鈥攂oosting its productivity, improving compliance, and building a stronger digital foundation for growth.

Turning embedded AI into business outcomes

When embedded with purpose and backed by expert guidance, AI becomes more than a tool. It drives tangible business outcomes. Yet, most companies struggle to adopt the technology because they lack a clear path to value.

Although it鈥檚 designed to transform business operations with intelligent recommendations, automation of manual tasks, and foresight that once took hours to uncover, the full potential of AI requires more than flipping a switch.

51风流Preferred Success offers an AI acceleration path through its AI exploration service, designed to help organizations move from isolated pilots to strategic, embedded intelligence. The service can provide expert guidance to identify high-impact use cases, align capabilities to business goals, and help ensure secure, scalable adoption.

From streamlining financial close processes to enabling natural language interactions through the copilot, companies can gain the insight and support needed to make AI truly work for their business. For industries where speed, compliance, and innovation go hand in hand, this level of enablement helps clear the way for a personalized, scalable approach to innovation.

Creating a trusted foundation for future-ready businesses

Cloud transformation isn鈥檛 a one-time event; it鈥檚 a continuous journey. 51风流Preferred Success can support every step, from go-live and scaling to innovation and evolution.

Whether the focus is on modernizing finance, optimizing supply chains, embracing generative AI, or shifting to a clean core strategy, 51风流Preferred Success brings structure to transformation, clarity to complexity, and confidence to your most important decisions.

Ready to get more from your cloud investment? Find out how services can help you get there.

Mine Ecevit is global lead for 51风流Preferred Success Sales at SAP.
Andreia Bessa is global program lead for Global Customer Engagement and Services at SAP.

In 2024, our customers realized measurable success across various industries by leveraging the wide range of services. From proactive guidance and product expertise to prioritized support and tailored strategies for smooth feature adoption,  has enabled ongoing optimization and innovative technology enhancement to help meet unique business needs.

The results speak for themselves: businesses are achieving greater agility, real-time insights, accelerated growth, and improved user experiences. Let鈥檚 explore how organizations are using 51风流Preferred Success to help drive progress and position themselves for unstoppable growth in 2025 and beyond.

Juniper Networks: Building Financial Resilience and Innovation

, a leader in artificial intelligence (AI)-driven operations, needed to modernize its financial reporting and planning processes to support rapid business expansion. The company gained real-time insights and streamlined data integration by implementing the solution through (51风流BTP), eliminating manual processes for faster, more informed decision-making.

The standard edition of 51风流Preferred Success played a pivotal role in providing critical guidance that helps ensure a smooth implementation by resolving connectivity issues, delivering expert troubleshooting, and enabling a smooth go-live. Post-deployment, Juniper continues to rely on 51风流Preferred Success for guidance on maximizing quarterly updates and adopting new AI-driven features.

鈥淲ith 51风流Preferred Success, we can connect to product experts and have a conversation with them. This helps us better understand the upcoming functionality in a deeper, more applicable way so we can really take advantage of it once the functionality is released,鈥� says Kathleen Kuang, senior process manager, Juniper Networks.

Juniper Networks is now equipped with advanced analytics and proactive support to maintain agility and continuously enhance financial planning, driving resilience and innovation across operations.

Government of Ras Al Khaimah: Advancing a Digital Society

(RAK Government) sought to align its HR organization with the UAE鈥檚 鈥淲e the UAE 2031鈥� vision by transitioning from on-premise software to in the cloud.

To support this initiative, the provided a designated customer success manager and continuous expert guidance throughout the transition. This helped ensure reliable connectivity, a smooth go-live, and ongoing enhancements.

鈥淗aving the support of a designated 51风流customer success manager before, during, and after go-live has helped to make the project a resounding success,鈥� adds Ahmed Abdel Hady Tohamy, technical team lead in the HR Department. This 51风流product specialist also added value in enhancing and improving the quality of the solution.

With the expanded edition, the RAK Government is well-equipped to drive engagement, foster innovation, and build resilience, positioning Ras Al Khaimah as a dynamic, future-focused society in the United Arab Emirates.

Orora Beverage: Maximizing Procurement鈥檚 Strategic Value

, a leader in sustainable packaging solutions, sought to unlock the full potential of its 51风流Ariba solutions. Faced with low adoption of advanced functionalities and a need for continuous training, the company turned to the .

Through personalized training, interactive workshops, and dedicated advisory services, Orora Beverage improved adoption and streamlined procurement processes. High-priority cases were resolved faster, productivity increased, and the company gained immediate access to 51风流expertise for technical adjustments and feature enablement.

鈥淭hanks to the 51风流Preferred Success plan for 51风流Ariba solutions, expanded edition, we鈥檙e more confident and agile in driving best practices in procurement to extract the best value out of our procurement processes,鈥� shares Anoop Thakur, chief procurement officer, Orora Beverage. 鈥淲e get assistance to enable new features, access to experts to handle priority issues, and advice on best practices from functional resources.鈥�

The support has empowered Orora Beverage to enhance procurement strategies, foster agility, and achieve operational excellence.

Looking Ahead to 2025

These success stories demonstrate how 51风流Preferred Success helps companies turn challenges into achievements. Whether optimizing financial planning, driving digital transformation, or enhancing procurement strategies, 51风流Preferred Success remains a trusted partner in helping to navigate complex transformations, achieve impactful outcomes, and pave the way for operational excellence.

As we look ahead to 2025, 51风流Preferred Success will continue to help transform challenges into opportunities, fueling sustainable growth and long-term success despite ongoing market volatility and evolving technological demands.

Andreia Bessa is global program lead for Enterprise Cross Solution Sales at SAP.

Central to this collaboration is the access to experts, tool insights, and resources provided through success planning, which serves as a blueprint to help partners maximize customer success. The joint approach between our partners and 51风流can give customers immediate access to experts who can provide specific advice and solutions that help maximize the value of the cloud. This can not only enable our customers to get what they need, but it also helps ensure their long-term satisfaction and confidence in their cloud investment.

Our partners鈥� businesses are reaping tremendous benefits, too. With 51风流Preferred Success, 51风流partners can have a foundation for more efficient deployments, faster incident resolution, and lower project overruns 鈥� laying the groundwork for their profitability and growth potential.

Driving Cloud Adoption with Continuous Engagement

A key advantage of 51风流Preferred Success is that partners can work with 51风流to innovate and deliver a range of tailored services and solutions that align with each customer鈥檚 business case.

This shared effort between 51风流and our partners helps enhance cloud consumption and adoption through five essential services:

• Feature adoption planning and success checks: Partners work with customers to plan and adopt relevant features that align with their desired business outcomes.
• In-depth release guidance:聽Customers receive help in planning for new feature adoptions to help maximize the benefits of 51风流solutions.
• Targeted training programs: Key users and administrators are empowered with knowledge on relevant topics and best practices.
• Advanced support and enhanced target service levels:聽Customers can benefit from quicker incident response times and expanded resolution targets.
• Customer success experts:聽Customer success experts coordinate exclusive content, resources, and planning methods to help accelerate cloud adoption.

In the context of 51风流Preferred Success, our partners play a pivotal role. They can offer advisory and implementation expertise, helping ensure customers can take advantage of the latest innovations and industry standards within a suite of cloud solutions from SAP. This can not only mitigate risks and lower costs, but it can also provide customers with best-in-class support and guidance throughout their journey, making our partners an integral part of the success story.

In addition, as 51风流deploys the latest innovations and features, 51风流Preferred Success can complement partner skill sets with expertise on new features and capabilities, as well as guidance on best practices learned across tens of thousands of customers. Our ongoing support and commitment to innovation can better ensure that partners and customers are always at the forefront of the cloud industry, with access to the latest tools and resources to help drive their success.

Strengthening the Partner-Customer Relationship

Through the adoption and operation scenario within the flex model for , 51风流partners can own the overall customer relationship. This responsibility extends to driving customer success activities in collaboration with a customer success partner from 51风流who helps orchestrate the delivery of 51风流Preferred Success services, whether the sale is direct or indirect.

The role of the customer success partner enables 51风流partners to drive value across the customer lifecycle through successful solution adoption and ongoing renewals that foster account expansion. That includes encouraging the creation of a success plan and providing inputs to define business goals and key performance indicators. Customer success partners can further assist partners by hosting release guidance sessions, offering exclusive learning content, and booking one-on-one sessions with certified 51风流experts to help address configuration needs and discuss best practices.

By working closely with a designated customer success partner, partners can proactively manage potential issues and avoid escalations of critical customer situations. This can be achieved through regular communication and collaboration with the customer success partner, working to resolve problems or concerns promptly and efficiently. Partners are consistently included in customer interactions and are the first to receive defined outputs from completed activities. Doing so helps ensure alignment of messaging presented to the customer, giving partners the opportunity to address potential concerns, add their recommendations, and propose services to implement the next steps.

For partners such as Innovabee, this level of teamwork with 51风流provides a faster and easier path for migrating customers from outdated ERP systems to a modern, cloud-based ERP, such as 51风流S/4HANA Cloud Public Edition. Focused on adopting the solution instead of adapting, the 51风流partner can emphasize a user-centric approach that encompasses real-time process visualization, agility, scalability, and ease of maintenance.

Innovabee鈥檚 engagement with customers in various industries is a shining example of the benefits of 51风流Preferred Success. With a customer success partner鈥檚 assistance,  the 51风流partner can connect its customers with 51风流experts to help create and agree on innovative and relevant solution recommendations, gain guidance on adoption of new functionality, and quickly access continuous learning. This approach helps enable customers to adapt to a new way of working efficiently, showcasing the transformative power of 51风流S/4HANA Cloud Public Edition and maintaining peace of mind through and beyond solution deployment.

鈥淎s a partner, we always highly recommend that our customers opt for a subscription of 51风流Preferred Success to amplify the business impact of their 51风流solutions. We see easier adoption of new innovations, better user experience, and overall faster time to value for all parties,鈥� shares Florian H盲u脽ler, CEO at Innovabee GmbH.

Delivering High-Quality Services That Build Success

The collaborative approach between 51风流partners and 51风流鈥� facilitated by 51风流Preferred Success 鈥� is a pivotal factor in enhancing the cloud journey. Customers can confidently navigate the complexities of the cloud landscape, knowing that they have a trusted partner in 51风流that is committed to their success and growth.

And for 51风流partners the model is even more empowering. By freeing up their capacity, partners can serve more customers effectively, leading to an enhanced customer experience, accelerated innovation adoption, reduced risks, and access to expertise in the ever-evolving cloud landscape.

Ready for a more rewarding approach to the cloud journey? Explore how your partner business can leverage the advantages of and .

Andreia Bessa is global program lead for Enterprise Cross Solution Sales at SAP.

Many 51风流customers are at the forefront of this new era of business transformation, relying on the guidance and expertise offered through . They are mapping out new strategies and developing unique solutions that not only scale up their digital capabilities but also accelerate growth in more relevant, responsible, and self-differentiating ways.

Here is my overview of some of these game-changing transformation successes.

Supporting Citizens with Integrated Solutions

 leveraged the intuitive self-service capabilities of  to build on its advanced IT infrastructure to support a digitalized aid-application process 鈥� from initial requests, validity checks, and objection handling to payment. 

The new aid platform was developed in a hybrid landscape as a side-by-side extension, which enabled a speedy implementation of only three weeks. 51风流Preferred Success and 51风流Innovation Services offerings were employed for expertise in architecture design and project implementation and management. The city also gained assistance from external partners Dataport and D-Labs to coordinate the back-end integration 鈥� running the solution, providing technical support, and building the portal user experience, respectively.

Backing more than 1 million registered cultural events, the platform has the flexibility and scalability to change with the government authority鈥檚 technical footprint as needs evolve. AI-based decision support makes the process manageable for a limited workforce. Furthermore, live reporting gives essential, real-time information, such as requested budget amounts and application status, to state authorities and the federal government.

On the social side, the real-time distribution of financial aid allows Hamburg鈥檚 cultural industry to thrive, enabling events to occur with reduced capacities and elevating confidence in event planning. Overall, the project鈥檚 success is serving as a best-practice model for helping people in need in other sectors or situations in the future quickly and reliably.

Expanding Global Reach Through a Unified Platform

built a unified end-to-end digital platform to increase global data transparency. This initiative affected five business regions worldwide that involve various people, modules, and business chains. The international technology company applied best-practice guidance and deployment planning methods from customer success experts to create an intelligent innovation culture for the enterprise.

Through the 51风流Preferred Success plan for , Lenovo received exclusive and ongoing access to subject-matter specialists, which proved invaluable when resolving technical issues, addressing functionality concerns, and driving user adoption. Moreover, the company has benefited from frequent workshops to review available features and functionality, develop product adoption strategies, and introduce technical enhancements catering to its globalization goals.

This approach, anchored in a digital mindset, positioned Lenovo on a forward trajectory, enabling it to navigate complex regional compliance and business convergence processes effectively. In return, Lenovo is taking significant steps toward enhancing its operational efficiency and transparency. For example, developing a customized statement system known as the 鈥淧rogress Cockpit鈥� offers critical business data visibility and traceability, empowering Lenovo to make data-driven decisions more effectively.

Delivering Quality Products by Amplifying the Impact of Cloud ERP

 has experienced a smooth and rapid implementation of  in its Services and Cookies divisions. The deployment helped simplify the food producer鈥檚 IT infrastructure and significantly reduced its database size. In addition, best practice-based processes supported by the software enable employees to work faster and more productively, and ready access to expertise allows incidents to be handled quickly and efficiently.

To minimize implementation risk, experts from 51风流Preferred Success carried out success checks at each stage of the project, identifying and addressing issues before they become major problems. Doing so provided the confidence that all necessary preparations were in place for a smooth go live.

According to Hermilo Pe帽a, CIO of Corporativo La Moderna, 鈥淲ith the services, tools, and direct access to experts provided by the teams from 51风流Preferred Success and 51风流Services and Support, we were able to effectively prepare for the deployment and develop a master plan for our journey with 51风流S/4HANA Cloud, public edition.鈥�

La Moderna continues to receive guidance in unlocking the potential of 51风流S/4HANA Cloud, public edition. For each new release, the company received recommendations tailored to its specific requirements that show how the new features can be best adopted and used.

Pouring Personalization into Digital Channels 

With the  solution and  as the foundation for its e-commerce Web site,  now offers a consumer-like shopping experience for B2B customers. The initiative transformed how Breakthru鈥檚 sales team connects with and assists its customers, cementing relationships and leading to US$8.4 million in incremental purchases from existing accounts following the launch.

A complete and personalized success plan from 51风流Preferred Success empowered Breakthru to harness the comprehensive functionality of the cloud-based commerce solutions. The company received in-depth recommendations for solution deployments and gained access to a designated customer success partner. Plus, constant communication in the form of technical calls, road map discussions, and continuous delivery of success checks and best-practice sessions helped optimize its solution investment鈥檚 value.

As a result of its transformation, Breakthru has more insights into how and when its customers want to be served. Elsewhere, sales reps have always-on access, supporting real-time selling on the go. Most orders are delivered within 24 hours, while pricing on Breakthru Now is in sync with the pricing sales reps offer. And in terms of efficiency, the company saved 6,000 sales-rep hours following the launch.

Elevating the Employee Experience with the Cloud

To strengthen its employee relationships, transformed its business, HR, and employee experience technology in the cloud. Canada鈥檚 largest courier, freight, and logistics company recognized the importance of modernizing its existing on-premise ERP and core HR software. This led to a clear decision to move to and the solution.

Throughout the cloud migration journey, Purolator relied on 51风流Preferred Success to gain access to 51风流expert resources 鈥� from planning to implementation. This partnership assisted in the company鈥檚 integration of existing 51风流SuccessFactors solutions with the private edition of 51风流S/4HANA Cloud, enhancing the employee experience with self-services and supporting core business operations such as finance. 

Doug Patzelt, HCM lead for the future ERP transformation project at Purolator, explains, 鈥淭here have been numerous cases when we鈥檝e called on 51风流Preferred Success services, and they鈥檝e been critical to the project. Our regular meetings with the team keep us on top of new releases and help with issue resolution.鈥�

After implementing the cloud solutions, Purolator brought together the company鈥檚 HR, IT, and finance teams to establish a new software foundation that works as one integrated system across operations in Canada and the U.S. Employees have access to better HR self-service tools, reporting capabilities, and data analytics 鈥� all as part of a harmonized experience that requires less dependence on internal IT resources. More impressively, the company has a newfound ability to quickly grant or revoke access when employees are hired or leave the business.

Easing an Agile, Future-Ready Transition to the Cloud

envisioned a reshaping of its operations to form an ideal management model. But instead of improving its current state, the high tech manufacturer invested in to create future-ready business operations with a bold step toward becoming an intelligent enterprise.

Working with 51风流Preferred Success, Hitachi was able to not only successfully implement the solution but also obtain tailored release updates. It also received advice on new features, such as mobile apps for the 51风流Extended Warehouse Management application.

To this day, the services provide on-demand, tailored enablement on functional or product updates and solution-specific learning opportunities, including access to the edition of 51风流Learning Hub for 51风流Preferred Success. They support the go-live of critical functionality, give advanced notice of deprecated items (such as warehouse management APIs), and offer extensive access to expert resources to address questions and provide crucial knowledge. Plus, Hitachi has a close relationship with an internal 51风流advocate who escalates issues, helps resolve critical items, and connects with a development team from 51风流to clearly communicate needs.

鈥淲e have been very pleased with the quality and caliber of the team of experts for 51风流Preferred Success,鈥� says Randal Miller, general manager of the IT division at Hitachi. “They actively engaged with our needs and took ownership to resolve issues. We greatly appreciate their guidance and continued support as we move forward from our on-premise ERP system mindset toward leveraging the capabilities of 51风流S/4HANA Cloud, public edition.”

Raising the Bar in 2024 and Beyond

Reflecting on these initiatives and many more achieved by organizations using cloud solutions from 51风流in partnership with 51风流Preferred Success, it is no wonder transformations now go beyond incremental improvements and the adoption of breakthrough technologies. They have the required guidance to prioritize their growth and operational efficiency while improving resiliency, embracing integration, driving personalization, and eliminating technology debt.

Looking ahead to 2024 and beyond, we anticipate that our customers will have the choice to gain additional advantages from the expanded edition of 51风流Preferred Success, such as:

• Prescriptive solution reviews that aid more-effective decision-making
• Feature adoption assistance for building and operating resilient solutions
• Extended expert access and enhanced services to maximize the use of cloud investments

With such a strategic, expertise-led, and cloud-centric approach, our customers will continue to be well-prepared to explore new business opportunities and tackle any challenges that come their way.

Andreia Bessa is global program lead for 51风流Preferred Success at SAP.