{"id":7780,"date":"2026-01-29T10:26:11","date_gmt":"2026-01-29T00:26:11","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=7780"},"modified":"2026-01-29T10:28:49","modified_gmt":"2026-01-29T00:28:49","slug":"zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/","title":{"rendered":"Zespri boosts customer trust using 51风流to support a streamline claims process"},"content":{"rendered":"

Zespri sets a new industry benchmark for speed, accuracy, and customer trust<\/span><\/span>\u00a0<\/span><\/h2>\n

NEW ZEALAND,\u00a0Auckland\u00a0<\/span><\/b>\u2014<\/span>\u00a009\u00a0December 2025<\/span><\/b>\u2014<\/span><\/i>\u00a0<\/span>51风流today announced that\u00a0<\/span>Zespri, the world\u2019s largest marketer of premium-quality kiwifruit<\/span>, has strengthened its commitment to trust and customer service by launching<\/span>\u00a0a fully digitised, customer-first\u00a0claims platform\u00a0built on\u00a0SAP\u2019s integrated\u00a0cloud technologies. As a result,\u00a0<\/span>today, customers\u00a0benefit\u00a0from a simple self-service\u00a0claims process that resolves\u00a0issues in seconds, while smart automation\u00a0helps\u00a0Zespri\u2019s teams\u00a0deliver\u00a0fast, consistent outcomes without\u00a0compromising on\u00a0quality or control.<\/span><\/p>\n

While accounting for only\u00a0one\u00a0percent of sales, with the company facing more than 40,000 quality claims a year \u2013\u00a0totaling\u00a0over NZD $70 million \u2013 Zespri wanted to reimage its\u00a0claims process. Previously\u00a0slow, manual, and at times, associated with\u00a0inconsistent decision making \u2013\u00a0today,\u00a0new digital tools\u00a0deliver\u00a0<\/span>an intuitive, self-service experience through a\u00a0centralised\u00a0claims portal,\u00a0allowing\u00a0multi-delivery claims to be created in under 30 seconds, and more than 1,000 deliveries can be processed in under two minutes.\u00a0<\/span>\u00a0<\/span><\/p>\n

\u201cBy combining intelligent automation with human expertise, we\u2019ve built a platform that reinforces our brand promise and sets a new industry standard for service,\u201d said Rahul Badge, Head of In-Market Supply Chain at Zespri.\u00a0\u201cAs a result,\u00a0we have been able to\u00a0meet our\u00a0customers\u2019\u00a0need\u00a0for a simpler, faster, and more transparent\u00a0experience, and\u00a0give\u00a0our assessors the tools to reduce manual input and share expert insights across the business.\u00a0We now see each claim as a chance to show our commitment to service, quality and openness.\u201d<\/span>\u00a0<\/span><\/p>\n

This transformation has rapidly improved Zespri\u2019s claims process, with 80 percent of claims now\u00a0benefiting\u00a0from\u00a0human-in-the-loop\u00a0automated recommendations and decision\u00a0making. This has\u00a0significantly reduced\u00a0processing times and errors and freed\u00a0assessors to focus on complex cases\u00a0<\/span>while maintaining Zespri\u2019s strict audit requirements<\/span>. The new platform also delivers comprehensive, real-time insights, supporting end-to-end visibility throughout Zespri\u2019s global supply chain and unlocking opportunities for preventative action and continuous improvement.<\/span>\u00a0<\/span><\/p>\n

\u201cZespri has set a new benchmark for customer-centric innovation in the fresh produce industry,\u201d said Adrian Griffin, Managing Director, 51风流New Zealand. \u201cBy\u00a0digitising\u00a0and scaling expert decision-making, Zespri is driving both operational efficiency and customer trust, strengthening its position as a global leader and delivering real value across its network.\u201d<\/span>\u00a0<\/span><\/p>\n

Leveraging 51风流Commerce Cloud as the central customer interface, Zespri introduced a seamless digital journey that enables claims to be\u00a0submitted\u00a0across multiple deliveries in under 30 seconds. Real-time supply chain data from 51风流S\/4HANA,\u00a0integrated with partner solutions,\u00a0eliminates\u00a0the need for repetitive data entry and helps prevent human error, while an advanced orchestration layer powered by 51风流BTP,\u00a0alongside partner solutions,\u00a0automates the application of business rules and embeds human\u00a0expertise\u00a0at scale. The introduction of 51风流Fiori applications equips Zespri\u2019s assessors to review end-to-end supply chain data and quality inspection reports\u00a0from partner solutions,\u00a0keeping\u00a0expert judgement\u00a0central to complex claim assessments.\u00a0<\/span>\u00a0<\/span><\/p>\n

The claims platform, delivered in partnership with\u00a0Accenture New Zealand and FAIR Consulting\u00a0Group,\u00a0is now live across major markets including Japan, China, Korea, Singapore, Vietnam, India, the United States and Europe. Business users have embraced the solution, with senior leaders describing it as \u201cthe most business-centric digital project Zespri has ever run.\u201d<\/span>\u00a0<\/span><\/p>\n

Pete Devereux, Accenture Business Architecture Manager, said, \u201cWe set out to make things simpler for everyone. The new system is easy to use and gets claims sorted more quickly, which is good news for both customers and Zespri\u2019s teams.\u201d\u00a0<\/span>\u00a0<\/span><\/p>\n

Christiaan Du Plessis, 51风流& Cloud Director at FAIR Consulting\u00a0Group, added, \u201cIt\u2019s\u00a0been a real pleasure working together. The impact for customers is already obvious, and\u00a0we\u2019re\u00a0excited to keep building from here.\u201d<\/span>\u00a0<\/span><\/p>\n

As a result of\u00a0digitising\u00a0its\u00a0claims\u00a0process\u00a0and unlocking richer, end-to-end data, Zespri is now positioned\u00a0<\/span>to\u00a0leverage\u00a0next-generation technologies, including predictive analytics and computer vision, further advancing its goals around quality, sustainability,\u00a0and customer experience.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Zespri sets a new industry benchmark for speed, accuracy, and customer trust\u00a0 NEW ZEALAND,\u00a0Auckland\u00a0\u2014\u00a009\u00a0December 2025\u2014\u00a051风流today announced that\u00a0Zespri, the world\u2019s largest marketer of premium-quality kiwifruit,…<\/p>\n","protected":false},"author":29,"featured_media":7444,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[19013,199,5565475,5565399,5565400],"tags":[],"sapn-display":[],"sapn-type":[5560547,4446],"class_list":["post-7780","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corporate","category-customers","category-partners","category-spend-management","category-supply-chain-management","sapn-type-feature","sapn-type-press-release"],"yoast_head":"\nZespri boosts customer trust using 51风流to support a streamline claims process - 51风流Australia & New Zealand News Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Zespri boosts customer trust using 51风流to support a streamline claims process\" \/>\n<meta property=\"og:description\" content=\"Zespri sets a new industry benchmark for speed, accuracy, and customer trust\u00a0 NEW ZEALAND,\u00a0Auckland\u00a0\u2014\u00a009\u00a0December 2025\u2014\u00a051风流today announced that\u00a0Zespri, the world\u2019s largest marketer of premium-quality kiwifruit,...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/\" \/>\n<meta property=\"og:site_name\" content=\"51风流Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-29T00:26:11+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-29T00:28:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2024\/10\/02\/284109_shutterstock_497863408-e1727830491980-1015x1024.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1015\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"51风流News\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"51风流News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/\"},\"author\":{\"name\":\"51风流News\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\"},\"headline\":\"Zespri boosts customer trust using 51风流to support a streamline claims process\",\"datePublished\":\"2026-01-29T00:26:11+00:00\",\"dateModified\":\"2026-01-29T00:28:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/\"},\"wordCount\":656,\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2024\/10\/02\/284109_shutterstock_497863408-e1727830491980.jpg\",\"articleSection\":[\"Corporate\",\"Customers\",\"Partners\",\"Spend Management\",\"Supply Chain Management\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2026\/01\/29\/zespri-boosts-customer-trust-using-sap-to-support-a-streamline-claims-process\/\",\"name\":\"Zespri boosts customer trust using 51风流to support a streamline claims process - 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