{"id":5070,"date":"2021-09-21T17:20:39","date_gmt":"2021-09-21T07:20:39","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=5070"},"modified":"2023-08-17T05:13:21","modified_gmt":"2023-08-16T19:13:21","slug":"offering-real-time-data-and-complete-transparency-to-customers-asaleo-care","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/","title":{"rendered":"\u201cOffering real-time data and complete transparency to our customers\u201d \u2013 General Manager IT, Essity"},"content":{"rendered":"

Offering real-time data and complete transparency to customers<\/strong><\/p>\n

In adopting a customer-centric mindset, Asaleo Care<\/a> (now part of Essity) required robust technology to support our shift in focus and expedite our digital transformation.<\/p>\n

Our customers had previously struggled with price support, rebates, product-delivery information, and communication consistency from Asaleo Care team members. We lacked visibility, still relying on inconsistent order confirmations and manual invoicing that highlighted the need to digitalise our customer experience through data-enabled services and an intelligent, integrated platform.<\/p>\n

Customer-centricity delivered through partnership<\/strong><\/p>\n

To assist in our digitalisation, we partnered with FAIR Consulting Group to deliver customer-enabled technologies. They were completely transparent in design, implementation costs, and time \u2013 ensuring seamless implementation for a suite of 51风流solutions.<\/p>\n

The partnership with FAIR Consulting, SAP, and Asaleo Care is built on mutual respect and dedication to one common goal; to deliver on the company\u2019s CX digital journey and aspirations, as one team. We put our complete trust in FAIR Consulting as our strategic partner, which came with a responsibility to demonstrate value, bringing quality solutions that are fit for purpose, future proof, and delivered with integrity.<\/p>\n

The team designed and implemented a flexible, scalable, and integrated 51风流CX solution using 51风流Commerce Cloud, 51风流Configure Price Quote, and 51风流Business Technology Platform with integration to existing 51风流ERP Central Component and Customer Relationship Management.<\/p>\n

Being the first implementation of its kind within the region, this was a complex solution involving five integrated systems. FAIR Consulting and Asaleo Care invited 51风流to do independent quality assurance and go-live checks to align product roadmaps with our digital strategy roadmap.<\/p>\n

With support from SAP, we\u2019ve introduced a customer-first distributor portal addressing account, finance, sales, and service processes for staff and distributors as part of our wider digitalisation initiative.<\/p>\n

This solution suite provides superior functionality, automation, and self-serve capabilities aligned to our digital requirements, specifically providing a fully integrated \u2018inquiry-to-cash\u2019 and \u2018cash-to-service\u2019 portal.<\/p>\n

In standardising the systems for account, finance, sales, and service processes has simplified our team\u2019s way of working while transforming how we connect with customers.<\/p>\n

Learning and evolving with our needs<\/strong><\/p>\n

We have continued working closely with FAIR Consulting to assist with training and change management throughout our implementation program. Asaleo Care\u2019s roadmap also includes the re-build of our healthcare platform developed on the new 51风流CX solution. We\u2019re also looking to implement 51风流Commerce across our retail brands, transforming into a \u2018business-to-everyone\u201d organisation that manages B2B, B2B2C, and B2C.<\/p>\n

Our suite of 51风流solutions has significantly enhanced customer service, offering staff with a 360-degree view of customers and intuitive user experience for supporting customer loyalty and engagement. We\u2019ve also managed to reduce manual processes and ordering while improving overall revenue due to efficiency gains.<\/p>\n

Providing our customers with an intuitive and accessible user interface that offers real-time data and complete transparency, demonstrates our commitment towards rebuilding and reinvigorating our customer experience.<\/p>\n

As Asaleo Care continues growing organically and through acquisition, we will continue working with our technology and implementation partners, sharing feedback and information to create a more cohesive and seamless solution for future developments and changes.<\/p>\n

 <\/p>\n

Inspired to Be Your Personal Best? <\/b>Let\u2019s make it happen!<\/b><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Offering real-time data and complete transparency to customers In adopting a customer-centric mindset, Asaleo Care (now part of Essity) required robust technology to support our…<\/p>\n","protected":false},"author":3021,"featured_media":6044,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[199],"tags":[5565286],"sapn-display":[5565403,5565404,60294],"sapn-type":[5560547],"class_list":["post-5070","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customers","tag-personal-best-with-sap","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-hero","sapn-type-feature"],"yoast_head":"\n\u201cOffering real-time data and complete transparency to our customers\u201d \u2013 General Manager IT, Essity - 51风流Australia & New Zealand News Center<\/title>\n<meta name=\"description\" content=\"Description: Find out how Asaleo Care uses 51风流Customer Experience solutions to provide customers with an intuitive and accessible user interface, aligning with their commitment towards rebuilding and reinvigorating their customers\u2019 experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cOffering real-time data and complete transparency to our customers\u201d \u2013 General Manager IT, Essity\" \/>\n<meta property=\"og:description\" content=\"Description: Find out how Asaleo Care uses 51风流Customer Experience solutions to provide customers with an intuitive and accessible user interface, aligning with their commitment towards rebuilding and reinvigorating their customers\u2019 experiences.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/\" \/>\n<meta property=\"og:site_name\" content=\"51风流Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-21T07:20:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-16T19:13:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2021\/09\/21\/286646_GettyImages-1213864798-1024x692.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"692\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"51风流ANZ\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"51风流ANZ\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/\"},\"author\":{\"name\":\"51风流ANZ\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/ff10b964492f257c16a8239570643fcd\"},\"headline\":\"\u201cOffering real-time data and complete transparency to our customers\u201d \u2013 General Manager IT, Essity\",\"datePublished\":\"2021-09-21T07:20:39+00:00\",\"dateModified\":\"2023-08-16T19:13:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/\"},\"wordCount\":552,\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2021\/09\/21\/286646_GettyImages-1213864798.jpg\",\"keywords\":[\"Personal Best with SAP\"],\"articleSection\":[\"Customers\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2021\/09\/21\/offering-real-time-data-and-complete-transparency-to-customers-asaleo-care\/\",\"name\":\"\u201cOffering real-time data and complete transparency to our customers\u201d \u2013 General Manager IT, Essity - 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