{"id":4987,"date":"2021-08-31T10:00:00","date_gmt":"2021-08-31T00:00:00","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=4987"},"modified":"2023-09-29T07:23:58","modified_gmt":"2023-09-28T21:23:58","slug":"agl-employees-go-digital-with-new-ios-app-and-sap-btp","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2021\/08\/31\/agl-employees-go-digital-with-new-ios-app-and-sap-btp\/","title":{"rendered":"AGL Employees Go Digital with New iOS App and 51风流BTP"},"content":{"rendered":"

As a leading integrated essential service provider, AGL has a proud 184-year history of innovation along with a passionate belief in human and technological progress. The company delivers 3.95 million gas, electricity, and telecommunications services to residential, small, and large businesses, as well as wholesale customers across Australia.<\/p>\n

AGL also operates Australia\u2019s largest electricity generation portfolio, responsible for about 20% of the total electricity capacity of the country.<\/p>\n

AGL recently partnered with 51风流AppHaus Network member Bourne Digital to create the AGL One iOS app. Based on 51风流Integration Suite and 51风流Extension Suite, the app brings together AGL\u2019s employee network in a single digital experience so they can access the right tool at the right time \u2014 every time, from anywhere. Powered by 51风流Business Technology Platform (51风流BTP), the solution recently won a 51风流Innovation Award in the Transformation Champion category.<\/p>\n

Growing Company Needs Enhanced Digital Infrastructure<\/strong><\/h2>\n

In June of 2019, AGL launched PT3 (People, Process and Performance Transformation), its initiative to unite all AGL sites across corporate and group operations into one technical platform. The initiative also aimed at delivering greater mobility and enabling AGL staff to work flexibly with mobile applications on their phones or tablets.<\/p>\n

After first launch, however, user feedback showed the need to improve the solution and explore ways to better enable employees digitally.<\/p>\n

AGL decided to examine employees\u2019 user experience (UX) to help ensure a better adoption of the new platform. Clear focus of the new solution would be consolidation and ease of use. After a complete redesign of the mobile interface, AGL wanted to extend the strong relationship already in place with customers to the people who worked for the company.<\/p>\n

Bringing in 51风流AppHaus Network Member Bourne Digital<\/strong><\/h2>\n

AGL consulted with the same firm that helped design its customer experience, Bourne Digital. As an 51风流AppHaus Network member, Bourne Digital is part of the worldwide community of like-minded SAP-partners that work with customers in a creative environment to make innovation real, following SAP\u2019s human-centered approach to innovation.<\/p>\n

As a first step toward the new solution for employees, AGL tasked an internal service design team with replicating the service design process for employees\u2019 mobile app. With the help of its employee experience center, the joint AGL and Bourne Digital project team conducted lifecycle mapping and extensive interviews with staff to discover the following key issues with the existing mobile interface:<\/p>\n

    \n
  • Too many tools in the environment made it hard for the employees to identify the correct tool for each situation.<\/li>\n
  • The usability of the previous solution was not simple and prevented proficiency.<\/li>\n
  • The solution missed data consolidation of several sources.<\/li>\n
  • Employee engagement was low due to dissatisfaction with the efficiency of the tools.<\/li>\n<\/ul>\n

    AGL One: iOS App Simplifies Employees\u2019 Lives<\/strong><\/h2>\n

    Employees wanted a straightforward, consolidated, easy-to-use mobile experience. AGL and Bourne Digital worked with Apple to create an iOS app called\u00a0AGL One<\/strong>. The feedback collected in the interviews was used to create a completely redesigned mobile employee interface. Based on 51风流Integration Suite and 51风流Extension Suite, the app now brings together AGL\u2019s employee network in a single digital experience.<\/p>\n

    \u201cAGL was focused on creating a highly engaging mobile experience for employees to improve productivity and engagement,\u201d said Selim Ahmed, CEO of Bourne Digital. \u201cTogether, AGL, Apple, SAP, and Bourne Digital created an integrated and scalable solution that extended their investment in 51风流S\/4HANA with the agility of 51风流Integration Suite and 51风流Extension Suite. It has been a wonderful innovation story that puts employees at the center of the organization. The Bourne Digital 51风流AppHaus facility supported employee experience design thinking sessions.\u201d<\/p>\n

    One-Stop Shop for All Actions<\/strong><\/h2>\n

    The project team held a number of design thinking sessions at Bourne Digital\u2019s AppHaus facility in Melbourne to re-imagine the employee experience.<\/p>\n

    Building on its existing investment in 51风流S4\/HANA with 51风流BTP, the AGL One app combines a landscape of more than 300 IT applications into one single interface with only one main login to use. Even when employees want to switch back and forth between apps, they do not have to re-login and remember different passwords every time. Once signed in, the UX itself is\u00a0 accessible to the average employee, so they do not have to know specific tool names or apps to use them.<\/p>\n

    Built-in capabilities within AGL One prioritize tasks that are easy to do on the go, such as administrative tasks and approvals. This helps reduce cycle time on tasks that are often put off and need to be followed up on, making employees\u2019 workdays more productive and efficient. Key features of the app include:<\/p>\n

      \n
    • Quick access to action all purchase order approvals in 51风流S\/4HANA<\/li>\n
    • Assessments of workplace safety and reports available on the go, with the option to use a phone\u2019s camera to add a photo and record safety observations or hazards in 51风流S\/4HANA<\/li>\n
    • Personalization of the homepage for quick access to tools the employee uses most often<\/li>\n
    • Desk booking with desk locator, particularly following COVID-19 restrictions<\/li>\n
    • Holiday and leave request entry and management<\/li>\n
    • New colleague appreciation tool called \u201cEnergise\u201d<\/li>\n
    • AGL news service with talking points, friends and family discounts, and easy access to AGL job boards to be active ambassadors outside the company<\/li>\n
    • Live news feed along with integration to \u201cThe Source,\u201d AGL\u2019s news and intranet<\/li>\n
    • Seamless third-party collaborations between 51风流back end and Apple user interface<\/li>\n<\/ul>\n

      By building an app expressly for its employees, AGL has successfully placed their user experience on the same priority level as its customers\u2019. AGL One supports a positive, streamlined experience for employees, whether at the office or in the field. After rolling out the app, the company has seen a motivation and engagement boost at work among employees. The app was released in October 2020 and the number of downloads speaks for itself: 1,600 out of 3,700 employees have downloaded the app so far, an adoption rate of nearly 50%.<\/p>\n

      \u201cWhen we first started this project, we looked at it the same way we\u2019d look at anything we were doing for our customers,\u201d explained Joy Marrocco, IT Transformation Manager at AGL. \u201cWe already had a great relationship there, why not apply that same approach to our employees? We wanted to drive digital adoption of employee tools, and this app is one of the ways that we are working to make access to these tools much quicker and easier for our people.\u201d<\/p>\n

      Award-Winning Solution Built with 51风流BTP<\/strong><\/h2>\n

      The innovation power of this application and the entire project was also recognized by the jury of the 2021 51风流Innovation Awards, with the AGL One app for employees winning in the Transformation Champion category.<\/p>\n","protected":false},"excerpt":{"rendered":"

      As a leading integrated essential service provider, AGL has a proud 184-year history of innovation along with a passionate belief in human and technological progress….<\/p>\n","protected":false},"author":3516,"featured_media":4719,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5565390,5560580,5565397,7737,5565391],"tags":[5563209,5563632,5560752,5561377,5565278,5565279,5565280,5565281],"sapn-display":[5565403,5565404,3848,60294],"sapn-type":[5560547],"class_list":["post-4987","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-technology-platform","category-customer-experience","category-human-capital-management","category-solutions","category-technology","tag-customer-story","tag-employee-engagement","tag-intelligent-enterprise","tag-sap-apphaus","tag-sap-btp","tag-sap-extension-suite","tag-sap-innovation-awards","tag-sap-integration-suite","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-homepage-hero","sapn-display-hero","sapn-type-feature"],"yoast_head":"\nAGL Employees Go Digital with New iOS App and 51风流BTP - 51风流Australia & New Zealand News Center<\/title>\n<meta name=\"description\" content=\"AGL recently partnered with 51风流AppHaus Network member Bourne Digital to create the AGL One iOS app. Based on 51风流Integration Suite and 51风流Extension Suite, the app brings together AGL\u2019s employee network in a single digital experience so they can access the right tool at the right time \u2014 every time, from anywhere. 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