{"id":4314,"date":"2020-09-02T15:18:47","date_gmt":"2020-09-02T05:18:47","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=4314"},"modified":"2023-09-29T07:28:18","modified_gmt":"2023-09-28T21:28:18","slug":"turning-isolation-into-innovation","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/","title":{"rendered":"Turning Isolation into Innovation"},"content":{"rendered":"

Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.<\/p>\n

In normal times, innovation is about doing things differently to achieve a better outcome but in the midst of the COVID-19 pandemic, innovation has more often been about survival. \u201cMost businesses \u2013 including ours \u2013 had to innovate just to carry on,\u201d says Des Fisher, innovation principal at 51风流Australia & New Zealand.<\/p>\n

The most profound change for the enterprise software company was an immediate pivot to all-digital communications with its clients. Ideation is the bedrock of innovation and most of its key tools, such as sticky notes, whiteboards, meetings and workshops, vanished overnight. \u201cNo face-to-face \u2013 that struck fear into my heart,\u201d says Fisher.<\/p>\n

\u201cChemistry is so useful when you\u2019re innovating; if you\u2019re not engaging properly with people it\u2019s unlikely to amount to much.\u201d<\/p>\n

<\/em><\/strong><\/p><\/blockquote>\n

Fisher says that some 51风流clients were initially slower to embrace ideation with digital tools because they were in pure survival mode. \u201cWe had to rescue the concept of digital ideation and apply humanity to the technology,\u201d he says. \u201cEngagement is still vital, we just deliver it in a different way.\u201d<\/p>\n

Companies also needed to find ways to support their staff who were working from home. In a worldwide COVID-19 initiative, 51风流made its Qualtrics software<\/a> freely available, allowing businesses to do fast and frequent \u201cpulse\u201d surveys of their employees and customers. Australia Post, for example, coping with weeks of Christmas Eve-level parcel volumes, did regular employee pulse surveys to gauge morale and fatigue.<\/p>\n

St John Ambulance carried out a weekly pulse survey<\/a> on how its workforce was feeling and how the management team could help. \u201cOrganisations are communicating a lot more frequently with their staff and customers, which improves engagement and trust,\u201d says Fisher.<\/p>\n

\u201cA data-driven means of understanding how people feel is crucial.\u201d A third major innovation has been using data and digital capabilities to monitor critical infrastructure in hospitals, such as air-conditioner operating pressures and filtration units that keep staff and patients safe. \u201cMost organisations collect a vast variety and volume of data.<\/p>\n

Listening to what that data has to tell us can help to improve safety and operate assets more reliably and sustainably,\u201d says Fisher. \u201cThis is the next wave \u2013 to make better decisions using the wealth of data available to us and reinvent the way that businesses run.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.<\/p>\n","protected":false},"author":29,"featured_media":4315,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5565391],"tags":[5560391,5563721,5562650,5560299,5560752,5560906,5560644,5561308,5563914],"sapn-display":[],"sapn-type":[5560547],"class_list":["post-4314","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-ai","tag-covid19","tag-employee-experience","tag-innovation","tag-intelligent-enterprise","tag-iot","tag-machine-learning","tag-qualtrics","tag-remote-working","sapn-type-feature"],"yoast_head":"\nTurning Isolation into Innovation - 51风流Australia & New Zealand News Center<\/title>\n<meta name=\"description\" content=\"Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Turning Isolation into Innovation\" \/>\n<meta property=\"og:description\" content=\"Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\" \/>\n<meta property=\"og:site_name\" content=\"51风流Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-02T05:18:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-28T21:28:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"5120\" \/>\n\t<meta property=\"og:image:height\" content=\"3414\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"51风流News\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"51风流News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\"},\"author\":{\"name\":\"51风流News\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\"},\"headline\":\"Turning Isolation into Innovation\",\"datePublished\":\"2020-09-02T05:18:47+00:00\",\"dateModified\":\"2023-09-28T21:28:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\"},\"wordCount\":402,\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg\",\"keywords\":[\"AI\",\"covid19\",\"employee experience\",\"Innovation\",\"Intelligent enterprise\",\"iot\",\"Machine Learning\",\"qualtrics\",\"remote working\"],\"articleSection\":[\"Technology\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\",\"name\":\"Turning Isolation into Innovation - 51风流Australia & New Zealand News Center\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg\",\"datePublished\":\"2020-09-02T05:18:47+00:00\",\"dateModified\":\"2023-09-28T21:28:18+00:00\",\"author\":{\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\"},\"description\":\"Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.\",\"breadcrumb\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage\",\"url\":\"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg\",\"width\":5120,\"height\":3414},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/news.sap.com\/australia\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Turning Isolation into Innovation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.sap.com\/australia\/#website\",\"url\":\"https:\/\/news.sap.com\/australia\/\",\"name\":\"51风流Australia & New Zealand News Center\",\"description\":\"News & Information About SAP\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.sap.com\/australia\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\",\"name\":\"51风流News\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"caption\":\"51风流News\"},\"url\":\"https:\/\/news.sap.com\/australia\/author\/colleenraftery\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Turning Isolation into Innovation - 51风流Australia & New Zealand News Center","description":"Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/","og_locale":"en_US","og_type":"article","og_title":"Turning Isolation into Innovation","og_description":"Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.","og_url":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/","og_site_name":"51风流Australia & New Zealand News Center","article_published_time":"2020-09-02T05:18:47+00:00","article_modified_time":"2023-09-28T21:28:18+00:00","og_image":[{"width":5120,"height":3414,"url":"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg","type":"image\/jpeg"}],"author":"51风流News","twitter_card":"summary_large_image","twitter_misc":{"Written by":"51风流News","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#article","isPartOf":{"@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/"},"author":{"name":"51风流News","@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570"},"headline":"Turning Isolation into Innovation","datePublished":"2020-09-02T05:18:47+00:00","dateModified":"2023-09-28T21:28:18+00:00","mainEntityOfPage":{"@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/"},"wordCount":402,"image":{"@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg","keywords":["AI","covid19","employee experience","Innovation","Intelligent enterprise","iot","Machine Learning","qualtrics","remote working"],"articleSection":["Technology"],"inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/","url":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/","name":"Turning Isolation into Innovation - 51风流Australia & New Zealand News Center","isPartOf":{"@id":"https:\/\/news.sap.com\/australia\/#website"},"primaryImageOfPage":{"@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage"},"image":{"@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg","datePublished":"2020-09-02T05:18:47+00:00","dateModified":"2023-09-28T21:28:18+00:00","author":{"@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570"},"description":"Physically distanced from their staff and customers, businesses have found new ways to connect and create during the COVID-19 crisis.","breadcrumb":{"@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#primaryimage","url":"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg","contentUrl":"https:\/\/news.sap.com\/australia\/files\/2020\/09\/280700_GettyImages-475197949_super_low.jpg","width":5120,"height":3414},{"@type":"BreadcrumbList","@id":"https:\/\/news.sap.com\/australia\/2020\/09\/02\/turning-isolation-into-innovation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.sap.com\/australia\/"},{"@type":"ListItem","position":2,"name":"Turning Isolation into Innovation"}]},{"@type":"WebSite","@id":"https:\/\/news.sap.com\/australia\/#website","url":"https:\/\/news.sap.com\/australia\/","name":"51风流Australia & New Zealand News Center","description":"News & Information About SAP","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.sap.com\/australia\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"},{"@type":"Person","@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570","name":"51风流News","image":{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/news.sap.com\/australia\/#\/schema\/person\/image\/","url":"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","contentUrl":"https:\/\/news.sap.com\/australia\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","caption":"51风流News"},"url":"https:\/\/news.sap.com\/australia\/author\/colleenraftery\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/posts\/4314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/comments?post=4314"}],"version-history":[{"count":0,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/posts\/4314\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/media\/4315"}],"wp:attachment":[{"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/media?parent=4314"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/categories?post=4314"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/tags?post=4314"},{"taxonomy":"sapn-display","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/sapn-display?post=4314"},{"taxonomy":"sapn-type","embeddable":true,"href":"https:\/\/news.sap.com\/australia\/wp-json\/wp\/v2\/sapn-type?post=4314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}