{"id":4031,"date":"2020-05-27T09:51:39","date_gmt":"2020-05-26T23:51:39","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=4031"},"modified":"2023-08-17T04:27:53","modified_gmt":"2023-08-16T18:27:53","slug":"emerging-after-emergency","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/","title":{"rendered":"Emerging After Emergency"},"content":{"rendered":"

In the previous blog<\/a><\/span>,\u00a0<\/span>we<\/span>\u00a0looked at the first set of speakers from the Public Services\u00a0<\/span>session within the Adaptive Strategies Forum<\/span>,\u00a0<\/span>examining\u00a0<\/span>how public services have responded to crises such as the 2019<\/span>\/20<\/span>\u00a0bushfire season and COVID-19.<\/span>\u00a0<\/span><\/p>\n

In this blog, I\u2019ll\u00a0<\/span>summarise my discussion with\u00a0<\/span>Professor Michael\u00a0Rosemann, Director of the Centre for Future Enterprise at Queensland University of Technology<\/span>\u00a0from our second half of the virtual forum<\/span>.\u00a0<\/span>\u00a0<\/span><\/p>\n

Professor\u00a0Rosemann\u00a0was\u00a0<\/span>involved in the<\/span>\u00a0mass co-ordinated response to COVID-19 by the German government.\u00a0<\/span>Facing extreme circumstance<\/span>s<\/span>,\u00a0<\/span>the\u00a0<\/span>German Foreign Ministry need<\/span>ed<\/span>\u00a0to repatriate\u00a0<\/span>230,000 of its citizens globally. This required a significant amount of international co-ordination across public and private sectors around the world. The project meant orchestrating visas, exemptions from health officers, co-ordinating accommodation and safe transport for all Germans trying to return home.<\/span>\u00a0<\/span><\/p>\n

The rapid response and mass orchestration of many different systems has demonstrated that governments often work best in crisis. Within Australia, we\u2019re seeing the quick launch of a COVID-19 tracing app, which again required co-ordination between different public and private organisations to reach citizens so quickly while ensuring the security of data and platform.\u00a0<\/span>\u00a0<\/span><\/p>\n

COVID-19 has shown governments and businesses the need for new enterprise planning, a digital safeguard against shock events that mitigates risks through data insights. Intelligence from data should feedback to governments to help dictate policy, improve the speed of regulation and\u00a0<\/span>legislative<\/span>\u00a0launches by better understanding its impact on citizens.\u00a0<\/span>People discuss the value of enterprise planning in business products and services, so why not adapt this to public policy?<\/span>\u00a0<\/span><\/p>\n

Response and Reaction to Crisis<\/span><\/b>\u00a0<\/span><\/h2>\n

Professor\u00a0Rosemann\u00a0highlighted the three<\/span>\u00a0types of<\/span>\u00a0response to crisis, as highlighted through COVID-19. The first is r<\/span>apid scale<\/span>\u00a0<\/span>acceleration<\/span>, which has been seen in services such as internet and healthcare providers that have upscaled significantly to handle the spike in demand.\u00a0<\/span>\u00a0<\/span><\/p>\n

The second response is<\/span>\u00a0rapid adaptation<\/span>\u00a0and<\/span>\u00a0repurpose<\/span>. This has been demonstrated in the education sector and other organisations that have implemented work-from-home practices.<\/span>\u00a0With the disappearance of the physical channel, repurposing is often<\/span>\u00a0supported<\/span>\u00a0<\/span>by digital transformation \u2013 the ability to work and connect remotely while operating seamlessly.<\/span>\u00a0<\/span><\/p>\n

The\u00a0<\/span>third type of response is<\/span>\u00a0<\/span>hibernation<\/span>, which is when organisations have no choice but to halt operations for the sake and safety of its people. This has been seen particularly in the hospitality and entertainment industries and is often due to an inability to digitalise services<\/span>.<\/span>\u00a0<\/span><\/p>\n

Regardless of response, all organisations need to pre<\/span>pare for the future of work<\/span>,\u00a0<\/span>incentivis<\/span>ing<\/span>\u00a0<\/span>and support<\/span>ing<\/span>\u00a0<\/span>staff<\/span>\u00a0by understanding.\u00a0<\/span>Professor\u00a0Rosemann\u00a0noted the importance of all leaders to be more\u00a0<\/span>c<\/span>omfortable with<\/span>\u00a0having<\/span>\u00a0less<\/span>–<\/span>rigid deadlines<\/span>\u00a0or\u00a0<\/span>shorter-view<\/span>\u00a0<\/span>forecasting due to\u00a0<\/span>uncertainty.\u00a0<\/span>\u00a0<\/span><\/p>\n

While there h<\/span>ave<\/span>\u00a0been generally r<\/span>apid reaction capabilit<\/span>ies across public and private sectors, COVID-19 has also demonstrated the fra<\/span>gility of systems<\/span>, highlighting our\u00a0<\/span>exposure to political and macroeconomic system<\/span>. We\u2019ve seen the widespread impact of restrictions on movement\u00a0<\/span>in terms of goods and people, plus the<\/span>\u00a0added strains on communications<\/span>\u00a0and service networks.\u00a0<\/span>\u00a0<\/span><\/p>\n

However, Professor\u00a0Rosemann\u00a0offered a primary example of public services emerging stronger through crisis. He noted how the B<\/span>razilian banking system<\/span>\u00a0was forced to develop more<\/span>\u00a0sophisticat<\/span>ed processes and technologies due to heightened national<\/span>\u00a0inflation<\/span>. This not only helped build a more resilient financial system, but<\/span>\u00a0also accelerate<\/span>d its public and private<\/span>\u00a0leadershi<\/span>p,\u00a0<\/span>ma<\/span>king<\/span>\u00a0them\u00a0<\/span>more\u00a0<\/span>comfortable with lack of timeframes<\/span>,\u00a0<\/span>deadlines<\/span>, and certainty. Other services and nations face these same opportunities and can evolve from these hardships into a better position for responding to change.<\/span>\u00a0<\/span><\/p>\n

Staying Safe and Supported<\/span><\/b>\u00a0<\/span><\/h2>\n

During this time of isolation, connection is more critical than ever. Without the social elements of work and public spaces, digital technologies are facilitating a range of ways to connect, have deeper conversations, and engage with other people\u2019s lives remotely.\u00a0<\/span>\u00a0<\/span><\/p>\n

Professor\u00a0Rosemann\u00a0expressed how people will and businesses with emerge from this pandemic with a n<\/span>ew urge for life<\/span>\u00a0\u2013 a greater sense of\u00a0<\/span>optimi<\/span>sm and<\/span>\u00a0joy<\/span>\u00a0built through connection. Responses to this crisis have shown society\u2019s ability to co-ordinate en masse, collaborate across borders and industries, to keep people informed, safe, and productive.\u00a0<\/span>\u00a0<\/span><\/p>\n

Within education<\/span>, retail,\u00a0<\/span>and banking industries, we\u2019ve seen the adoption of<\/span>\u00a0omnichannel\u00a0<\/span>services \u2013 and while these may not be a complete and permanent change, it certainly offers more options for service providers and greater convenience for customers, students, and citizens.<\/span>\u00a0<\/span><\/p>\n

Businesses and governments have already shown greatness in response to crisis, and now that we are no longer reacting to the current pandemic, it<\/span>\u2019<\/span>s an opportunity to broaden the horizons, ensure a continuity of service, and emerge from this challenge period better equipped to handle change.\u00a0<\/span>Crisis can create positive impacts in hindsight if responses are well informed and improve the lives of others.<\/span>\u00a0<\/span><\/p>\n

As\u00a0<\/span>industries and governments move towards more digitalisation, we should see more dynamic scenario planning with multiple options and alternatives backed by data. The fragility of supply chains and legacy systems has shown our need to be more collaborative and co-ordinated in our response to crisis.\u00a0<\/span>\u00a0<\/span><\/p>\n

Our<\/span>\u00a0discussion ended by highlighting the need for greater agility across and between agencies. Digital transformation can support the creation of temporary agencies to react quickly to public needs and opportunities, thereby breaking organisational silos and focusing on the service of customers and citizens.\u00a0<\/span>\u00a0<\/span><\/p>\n

To learn more, my conversation with Professor\u00a0Rosemann\u00a0as well as the other recordings from\u00a0<\/span>the<\/span>\u00a051风流2020 Adaptive Strategies in a Changed World Virtual Industry Forum<\/span>\u00a0are<\/span>\u00a0<\/span>available on demand here<\/span><\/a>.\u00a0<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

In the previous blog,\u00a0we\u00a0looked at the first set of speakers from the Public Services\u00a0session within the Adaptive Strategies Forum,\u00a0examining\u00a0how public services have responded to crises…<\/p>\n","protected":false},"author":2454,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[177],"tags":[5563321,5560390,5563934],"sapn-display":[],"sapn-type":[5560547],"class_list":["post-4031","post","type-post","status-publish","format-standard","hentry","category-industries","tag-covid-19","tag-digital-transformation","tag-industries","sapn-type-feature"],"yoast_head":"\nEmerging After Emergency - 51风流Australia & New Zealand News Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Emerging After Emergency\" \/>\n<meta property=\"og:description\" content=\"In the previous blog,\u00a0we\u00a0looked at the first set of speakers from the Public Services\u00a0session within the Adaptive Strategies Forum,\u00a0examining\u00a0how public services have responded to crises...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/\" \/>\n<meta property=\"og:site_name\" content=\"51风流Australia & New Zealand News Center\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-26T23:51:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-16T18:27:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/australia\/files\/2018\/08\/277189_277189_l_srgb_s_gl_F.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Chris Peck\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Chris Peck\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/\"},\"author\":{\"name\":\"Chris Peck\",\"@id\":\"https:\/\/news.sap.com\/australia\/#\/schema\/person\/a3d434c401215ffc04c42d1a903221c6\"},\"headline\":\"Emerging After Emergency\",\"datePublished\":\"2020-05-26T23:51:39+00:00\",\"dateModified\":\"2023-08-16T18:27:53+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/\"},\"wordCount\":932,\"keywords\":[\"COVID-19\",\"digital transformation\",\"industries\"],\"articleSection\":[\"Industries\"],\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/\",\"url\":\"https:\/\/news.sap.com\/australia\/2020\/05\/27\/emerging-after-emergency\/\",\"name\":\"Emerging After Emergency - 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