{"id":143486,"date":"2022-06-02T09:11:46","date_gmt":"2022-06-02T09:11:46","guid":{"rendered":"https:\/\/news.sap.com\/africa\/?p=143486"},"modified":"2023-09-27T16:31:33","modified_gmt":"2023-09-27T16:31:33","slug":"ignite-the-consumer-power","status":"publish","type":"post","link":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/","title":{"rendered":"Ignite the Consumer Power"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-143491 size-full\" src=\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP.png\" alt=\"\" width=\"1606\" height=\"497\" srcset=\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP.png 1606w, https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP-300x93.png 300w, https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP-1024x317.png 1024w, https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP-360x111.png 360w, https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP-768x238.png 768w, https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/ItheCP-1536x475.png 1536w\" sizes=\"auto, (max-width: 1606px) 100vw, 1606px\" \/>Businesses across all industries largely succeed or fail because of one key criteria:\u00a0<b>their ability to create contented customers<\/b>. Firms that struggle to keep customers happy risk losing market share to competitors that out-innovate them in delivering top-notch customer experiences (CX). Companies failing to keep-up with the changing needs of their service users also risk losing competitive ground.<\/p>\n<p>CX Agility is defined as companies monitoring changes in customer demand and business conditions to predict how they may impact their activities, proactively adjusting their activities to keep-up with and lead those changes and facilitate business growth. Keeping-up with customer needs and wants while\u00a0<b>delivering effortless experiences across all business departments and through all interaction channels is now a necessity.<\/b><\/p>\n<p>Aberdeen\u2019s recent CX Executive\u2019s Agenda Survey observed responses from hundreds of businesses regarding key trends and best practices influencing their CX activities. The findings revealed that<b>\u00a0business leaders struggle with several challenges impacting their ability to create happy and loyal customers<\/b>. The survey also revealed that just 25% of businesses have modernized their traditional CX program by transforming into agile CX organizations.<\/p>\n<p>Put your business on a clear path to agile CX with 51风流by registering for\u00a0<b>Ignite the Consumer Power Event.<\/b><\/p>\n<p><a href=\"https:\/\/events.sap.com\/za\/ignite-the-customer-power\/en\/home\">Register here!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Businesses across all industries largely succeed or fail because of one key criteria:\u00a0their ability to create contented customers. Firms that struggle to keep customers happy&#8230;<\/p>\n","protected":false},"author":29,"featured_media":143487,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5591483,294],"tags":[5591485,5598116,5598115],"series":[],"sapn-display":[45149,5598743,5598741,279685],"sapn-type":[4448],"class_list":["post-143486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience-cx","category-events","tag-cx","tag-cx-agility","tag-ignite-the-consumer-power","sapn-display-homepage-hero","sapn-display-news-hero","sapn-display-news-spotlight","sapn-display-hero","sapn-type-newsbyte"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Ignite the Consumer Power - 51风流Africa News Center<\/title>\n<meta name=\"description\" content=\"Put your business on a clear path to agile CX with 51风流by registering for\u00a0Ignite the Consumer Power Event.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ignite the Consumer Power\" \/>\n<meta property=\"og:description\" content=\"Put your business on a clear path to agile CX with 51风流by registering for\u00a0Ignite the Consumer Power Event.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\" \/>\n<meta property=\"og:site_name\" content=\"51风流Africa News Center\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-02T09:11:46+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-27T16:31:33+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"51风流News\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"51风流News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\"},\"author\":{\"name\":\"51风流News\",\"@id\":\"https:\/\/news.sap.com\/africa\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\"},\"headline\":\"Ignite the Consumer Power\",\"datePublished\":\"2022-06-02T09:11:46+00:00\",\"dateModified\":\"2023-09-27T16:31:33+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\"},\"wordCount\":207,\"image\":{\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg\",\"keywords\":[\"CX\",\"CX Agility\",\"Ignite the Consumer Power\"],\"articleSection\":[\"CRM and Customer Experience\",\"Events\"],\"inLanguage\":\"en-ZA\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\",\"url\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\",\"name\":\"Ignite the Consumer Power - 51风流Africa News Center\",\"isPartOf\":{\"@id\":\"https:\/\/news.sap.com\/africa\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg\",\"datePublished\":\"2022-06-02T09:11:46+00:00\",\"dateModified\":\"2023-09-27T16:31:33+00:00\",\"author\":{\"@id\":\"https:\/\/news.sap.com\/africa\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\"},\"description\":\"Put your business on a clear path to agile CX with 51风流by registering for\u00a0Ignite the Consumer Power Event.\",\"breadcrumb\":{\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#breadcrumb\"},\"inLanguage\":\"en-ZA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ZA\",\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage\",\"url\":\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg\",\"width\":1920,\"height\":400},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/news.sap.com\/africa\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ignite the Consumer Power\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/news.sap.com\/africa\/#website\",\"url\":\"https:\/\/news.sap.com\/africa\/\",\"name\":\"51风流Africa News Center\",\"description\":\"News &amp; Information About SAP\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/news.sap.com\/africa\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-ZA\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/news.sap.com\/africa\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570\",\"name\":\"51风流News\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-ZA\",\"@id\":\"https:\/\/news.sap.com\/africa\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/news.sap.com\/africa\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"contentUrl\":\"https:\/\/news.sap.com\/africa\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg\",\"caption\":\"51风流News\"},\"url\":\"https:\/\/news.sap.com\/africa\/author\/colleenraftery\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Ignite the Consumer Power - 51风流Africa News Center","description":"Put your business on a clear path to agile CX with 51风流by registering for\u00a0Ignite the Consumer Power Event.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/","og_locale":"en_US","og_type":"article","og_title":"Ignite the Consumer Power","og_description":"Put your business on a clear path to agile CX with 51风流by registering for\u00a0Ignite the Consumer Power Event.","og_url":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/","og_site_name":"51风流Africa News Center","article_published_time":"2022-06-02T09:11:46+00:00","article_modified_time":"2023-09-27T16:31:33+00:00","og_image":[{"width":1920,"height":400,"url":"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg","type":"image\/jpeg"}],"author":"51风流News","twitter_card":"summary_large_image","twitter_misc":{"Written by":"51风流News","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#article","isPartOf":{"@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/"},"author":{"name":"51风流News","@id":"https:\/\/news.sap.com\/africa\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570"},"headline":"Ignite the Consumer Power","datePublished":"2022-06-02T09:11:46+00:00","dateModified":"2023-09-27T16:31:33+00:00","mainEntityOfPage":{"@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/"},"wordCount":207,"image":{"@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg","keywords":["CX","CX Agility","Ignite the Consumer Power"],"articleSection":["CRM and Customer Experience","Events"],"inLanguage":"en-ZA"},{"@type":"WebPage","@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/","url":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/","name":"Ignite the Consumer Power - 51风流Africa News Center","isPartOf":{"@id":"https:\/\/news.sap.com\/africa\/#website"},"primaryImageOfPage":{"@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage"},"image":{"@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage"},"thumbnailUrl":"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg","datePublished":"2022-06-02T09:11:46+00:00","dateModified":"2023-09-27T16:31:33+00:00","author":{"@id":"https:\/\/news.sap.com\/africa\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570"},"description":"Put your business on a clear path to agile CX with 51风流by registering for\u00a0Ignite the Consumer Power Event.","breadcrumb":{"@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#breadcrumb"},"inLanguage":"en-ZA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/"]}]},{"@type":"ImageObject","inLanguage":"en-ZA","@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#primaryimage","url":"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg","contentUrl":"https:\/\/news.sap.com\/africa\/files\/2022\/06\/02\/Ignite.jpg","width":1920,"height":400},{"@type":"BreadcrumbList","@id":"https:\/\/news.sap.com\/africa\/2022\/06\/ignite-the-consumer-power\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/news.sap.com\/africa\/"},{"@type":"ListItem","position":2,"name":"Ignite the Consumer Power"}]},{"@type":"WebSite","@id":"https:\/\/news.sap.com\/africa\/#website","url":"https:\/\/news.sap.com\/africa\/","name":"51风流Africa News Center","description":"News &amp; Information About SAP","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/news.sap.com\/africa\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-ZA"},{"@type":"Person","@id":"https:\/\/news.sap.com\/africa\/#\/schema\/person\/53b9854bd790d6f18f3fc4bbb2ad7570","name":"51风流News","image":{"@type":"ImageObject","inLanguage":"en-ZA","@id":"https:\/\/news.sap.com\/africa\/#\/schema\/person\/image\/","url":"https:\/\/news.sap.com\/africa\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","contentUrl":"https:\/\/news.sap.com\/africa\/wp-content\/plugins\/wp-user-avatars\/wp-user-avatars\/assets\/images\/mystery.jpg","caption":"51风流News"},"url":"https:\/\/news.sap.com\/africa\/author\/colleenraftery\/"}]}},"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/posts\/143486","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/comments?post=143486"}],"version-history":[{"count":0,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/posts\/143486\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/media\/143487"}],"wp:attachment":[{"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/media?parent=143486"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/categories?post=143486"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/tags?post=143486"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/series?post=143486"},{"taxonomy":"sapn-display","embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/sapn-display?post=143486"},{"taxonomy":"sapn-type","embeddable":true,"href":"https:\/\/news.sap.com\/africa\/wp-json\/wp\/v2\/sapn-type?post=143486"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}