Last week, three of the world鈥檚 biggest technology organisations unveiled their visions for a future of business that will see a revolution in efficiency.

SAP, the German company that leads the world in enterprise resource planning (ERP) software, search giant Google, and chipmaker Intel, all hosted major international events where they launched new products and services, and provided a glimpse of the future of business.

51风流in particular, at its annual Sapphire event in Orlando, Florida, signalled an acceleration of efforts to bring greater intelligence to the systems that run organisation蝉鈥� operations.

Google鈥檚 annual I/O developer conference was heavy on new consumer gadgetry, in particular plans to launch a Pixel smartwatch later this year. However, it also introduced artificial intelligence (AI) productivity tools that will, among other, provide instant summaries of long documents. Meanwhile, Intel unveiled a new generation of computer processors that will reduce the time it takes to train large-scale AI models.

But it was 51风流that provided the clearest picture of how businesses are likely to operate in the near future. And one word stood out: efficiency. We asked chief technology officer Juergen Mueller to look into his crystal ball.

Before that, however, during a keynote address at Sapphire, 51风流CEO Christian Klein said that the company planned to draw on data about best practices from more than 40,000 customers. It would leverage Signavio, an enterprise business process intelligence platform it acquired last year, which helps companies transform and manage their business processes at scale.

This, he said, would allow business and IT leaders to discover new growth opportunities and launch new business models, as well as uncovering inefficiencies in internal processes. This would lead to a revolution in business efficiency.

Later, he told Gadget: 鈥淲hen you think back 50 years, there鈥檚 so much knowledge inside 51风流and in our ecosystem, we implemented and designed so many business processes, now we really have our finger on the pulse of how they need to change in a digital world to create a seamless experience.

鈥淲e are collecting all of the data, the best practices, not only from SAP, but also from all our partners. That鈥檚 a big differentiator of Signavio: You don鈥檛 need to replicate data in a third-party data mining tool. You can use your data and then you can benchmark it against how these business processes look in your industry.鈥�

51风流chief technology officer Jurgen Mueller, said in an exclusive interview that this capability would change the way businesses make decisions.

鈥淲e acquired Signavio for a reason: we saw there鈥檚 a gap in our portfolio,鈥� he said. 鈥淚t鈥檚 very important to customers to understand the business processes and we鈥檝e modelled business processes for 35 years or so, but they were often a separate artifact, so your processes are not connected to your execution.

鈥淪ignavio gives you an X-Ray into your real processes and execution. That has to be the foundation, grounded in reality, from where you then can change, find efficiencies, find how you can do things better, how you can serve your customers faster. Companies often have a good idea where they want to go, but today this X-Ray doesn鈥檛 exist.鈥�

Signavio, however, will allow any size company to access the kind of business intelligence that has enabled tech giants like Microsoft, Amazon, and Google to have an instant insight into their business processes. From there they have been able to implement a solution and assess its success within minutes, replacing or improving it before most customers know it existed. However, this is not possible without the ability to mine massive amounts of data on the fly 鈥� an ability previously restricted to the giants.

鈥淲e have tens of thousands and potentially hundreds of thousands of other companies that can now get such a detailed level of understanding of their processes,鈥� says Mueller. 鈥淲e learn and develop industry-specific best practices in 25 industries, and we can bring the best of what we know to customers.鈥�

The end-result, he says, is vastly improved efficiency. However, that in itself is not a differentiator, if all companies become more efficient. Efficiency, in effect, becomes a ticket to the game.

鈥淲e see a huge difference in companies that really embrace digital technologies, and who always want to create differentiating capabilities through technology, compared to the ones that are just using technology where they have to.鈥�

Mueller says he does not believe there is a single differentiator between the more competitive companies and those who fall behind. However, 51风流has discovered a strategy that helps set companies apart: 鈥淥ften you see companies really go through the end-to-end processes of their the value chain, to identify the most value-generating activities in the company 鈥� and then pick a few where you really make a difference.鈥�

While this approach is not a secret, it has tended to evade organisations because it requires an integration of strategic planning and supplier data across the entire logistics chain. Mueller is frank about the limitations of existing technology in this regard.

鈥淚ntegrated planning is something that will happen in the next three to five years. We have components of that already, but this will be something where I see a lot of innovation happening, with real impact on companies.鈥�

• Arthur Goldstuck is editor-in-chief of Gadget. He was a media guest of 51风流at the Sapphire conference in Orlando, Florida.

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鈥淭ogether, we are reinventing how businesses run and also demonstrating the big heart of our community. Our thoughts go out to everyone affected by the pandemic, and our thanks to all those who are making extraordinary contributions in our community,鈥� Klein said. 鈥淭echnology has helped communities and families, and helped business quickly adapt. 51风流has been working hand-in-hand with you, our customers around the globe, whether it was helping you to make your supply chains more resilient, reimagining your business model to create new customer experiences, or to enable remote work. Together, we鈥檝e got this.鈥�

SAP鈥檚 premiere customer event is being held virtually this year throughout June across regions worldwide. During his fascinating keynote, Klein unveiled a series of announcements that included the global industry expansion of the company鈥檚 business network strategy for fast innovation, sustainability tracking solutions, and industry-specific additions to the company鈥檚 popular business transformation-as-a-service offering, . He and special guests welcomed a plethora of customers who demonstrated how they were already relying on 51风流to become intelligent enterprises.

Business Networks and Sustainability Drive Growth

Klein announced the next phase of SAP鈥檚 strategy to create world鈥檚 largest and most comprehensive business network, along with upcoming sustainability reporting standards and tools. He put both announcements in business context, based on learnings from companies that have weathered a storm of challenges encompassing the pandemic, geopolitical tensions, social injustice, inequality, loss of biodiversity, and climate change.

鈥淭he most resilient companies were those that embraced technology to transform their business processes. COVID has underscored the urgent need for every company to become an intelligent enterprise,鈥� he said. 鈥淚nsight number two was that no business does business alone. We win together as a community. But the value comes from the network and millions of interconnections it facilitates in real time. The third insight is that we must act now on sustainability with the goal of zero emissions, zero waste, zero inequality.鈥�

Announcing that will bring together , , and , Klein predicted that industries will be revolutionized as 听businesses turn into communities across entire supply chains, able to respond to any disruptions in real time. He said that sustainable business was equally important as he announced the company鈥檚 portfolio of upcoming sustainability-specific solutions.

鈥淲e already run the world鈥檚 largest supplier network with more than 5 million connected enterprises. And because our applications run supply chains across every industry, we have the most relevant data and expertise,鈥� said Klein. 鈥淚t鈥檚 time to build sustainability into the fabric of how we do business to make sustainability a standard dimension of corporate management. The 51风流community has the power to protect our planet and create a future our children want to be part of. We have created a new sustainability portfolio to help you drive sustainable practices inside your organization and across your entire value chain.鈥�

How 51风流Customers Are Digitally Transforming

In a series of fascinating conversations featuring real-world 51风流customers and solution demonstrations, Julia White, chief marketing and solutions officer and member of the Executive Board of 51风流SE, and Paige Wei-Cox, senior vice president and global head of 51风流Business Network, shared the Intelligent Enterprise in action.

One retailer used to deliver an omnichannel shopping experience for consumers, with embedded artificial intelligence (AI) for personalized offerings based on a 360-degree view of customer data, including social sentiment and purchase history. capabilities integrate data across supply chain planning, inventory, ordering, and invoicing for real-time visibility and faster delivery.

A global leader collaborated in SAP’s industry cloud to develop an advanced track and trace solution for sustainable medicine returns and launch a single platform for data sharing across partners. Another 51风流customer, a large agribusiness organization, used SAP鈥檚 business network to find 140 new suppliers in a few days when the pandemic disrupted supply chains last year. Executives from two and organizations shared how they鈥檝e collaborated with 51风流to launch an industry-wide clinical trial network to connect seamlessly across complex supply chain partners for faster time-to-market.

RISE with 51风流Expands with Industry Expertise

Responding to high customer interest, Klein said that 51风流has expanded its transformation-as-a-service offering RISE with 51风流beyond 51风流S/4HANA Cloud to and , as well as a dedicated package for human experience management (HXM).

鈥淢any customers want a holistic, modular cloud ERP solution,鈥� he said. 鈥淎ll of this is delivered with one data and security model, and business process intelligence to ensure your processes are fully optimized and running industry best standards.鈥�

In addition, White announced RISE with 51风流for industries focused on retail, consumer products, automotive, utilities, and industrial machinery and components (IM&C).

鈥淲e鈥檙e bringing together the best of SAP鈥檚 50 years of deep industry expertise and the best of our partner ecosystem to provide industry-specific cloud-based solutions as-a-service,鈥� she said. 鈥淭hese solutions are built on to give you the benefits of integration, extensibility, analytics, and one data model. They work natively with 51风流S/4HANA Cloud so every customer can get the full set of industry-specific solutions needed in their cloud deployment.鈥�

Connected Insights Speed Up Digital Transformation 听

White also had a candid conversation with Hasso Plattner, chairman of the Supervisory Board of 51风流SE, about how organizations can use 51风流technology to bring people, processes, systems, and data together for transformational business results. Plattner advised companies to explore transformation using simulations with active data models, which is now possible using experience information from , the , and process management and mining from

鈥淭he whole notion of cloud systems is such a gigantic improvement,” Plattner said. “With new ways to visualize business processes and to get feedback, we have a better chance to move forward faster. We can monitor systems, and see what鈥檚 missing and make changes鈥ven on the fly.鈥�

Innovation Networks for Sustainable, Profitable Business

Klein鈥檚 vision for the future was clear: connected intelligent enterprises will reinvent how businesses run.

鈥淲e will jointly build networks with you that champion diversity, inclusion, and human rights. We will make carbon footprint tracking available in the business network so that you can go to true net zero,鈥� he said. 鈥淭ogether, we can reinvent how industries run by connecting intelligent enterprises into an industry-wide business network, making profitability sustainable and sustainability profitable.鈥�

Follow me: @smgaler

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Since then,听the听demand for听professional听developer talent has continued to grow听faster than the world can educate them. In part to deal with this听challenge, technology听developers听have increasingly composed听software by听working with libraries and the like, rather than rewriting the same code over and over.听Working this way saves time and gives more agility.听

Today,听the latest progression of this trend can be found in the听low–code and no–code听(LCNC)听solutions for application development,听extensibility services,听experience management, and end-to-end process automation.

COVID-19听is considered an听accelerant for digital process automation — it is, of course — but听the听space was already听rapidly developing.听LCNC solutions听that听empower more employees to digitize and automate their work听offer听a pathway to听greater enterprise resilience.听The听pandemic brings听the benefits听of such agility听into stark contrast,听further propelling adoption.听Take听robotic process automation (RPA)听for example, where听Gartner听predicts 鈥�.鈥�*听听

The听goal of these听technologies听is to allocate human resources more intelligently and to听empower听the end user — the professional developer as well as the听citizen developer — to focus on more valuable work听while听taking听control of digitizing and automating their听processes.听LCNC is faster, more efficient, and frees up professional developer time for more complex activities, like security and big migration/integration projects.听Most importantly,听LCNC听and automation technology听build systemic resiliency and responsiveness into the daily functioning of a large organization,听while fostering compliance and governance,听with defined workflows and clear responsibilities.听

As听large companies听aim听to听become more听future-proof,听they see LCNC听and听automation platforms听as听an听immediate听opportunity on the听horizon.听Gartner听indicates听that听鈥�.鈥�

Low-code application development platforms (LCAPs) mainly provide tools and services to听easily set up and configure processes and workflows, whereas automation platforms enable companies to easily automate recurring manual work. This听begins听with听the conversion of听paper-based processes into digitized workflows then leads听to the seamless combination of digital workers with human-led processes.听

With decades of听process听knowledge听across industries and听lines of听business, 51风流is well-positioned to provide the expertise and tooling needed by our customers to advance听automation with听LCNC digital transformation.听

We听are听firmly established听with听听(SAP听BTP)听and听citizen automation听products听for Business Process Improvement听such as听听and听.听And听we have听further听extended听our competitiveness with听the听recent acquisitions听of听Signavio听and听AppGyver.听听

Signavio听strengthens听SAP鈥檚听ability to keep the promise听to support customers in their digital transformations by offering听a holistic听approach and technology听in the听business听process听intelligence space.听Signavio听enhances听existing capabilities and听allows听us to听provide standardized process KPIs, broad benchmarking data, process mining,听customer journey mapping,听user behavior mining,听and customer experience analysis. We can听give users a complete view of every business process听and recommend how to solve identified issues听and听drive change efficiently.听

AppGyver听is听a听pioneering听no-code development platform听with a strong developer community听that听complements both SAP鈥檚听own as well as our听partner蝉鈥�听offerings for听citizen听developers. The cloud-based builder for creating web and mobile apps is extremely simple yet immensely powerful; users can visually craft logic flows of any complexity, access native device capabilities, and connect to 51风流data and services (and any听additional听third-party APIs) via听OData and other听REST API integrations.听听

Further听to that,听SAP听has听already听been听partnering with听Mendix听to offer a low-code development platform,听streamlining听and simplifying development for professional developers.听Mendix听and听AppGyver听enhance SAP听BTP听with full flexibility and capabilities that allow business users to build web and mobile applications, from low–code to听no–code.听听听

With these additions to our听strong听portfolio,听SAP听BTP听is in a unique position to help听many听customers听implement digital transformation for end-to-end process automation.听For example,听听was able to achieve significant productivity gains and听improved forecast planning through different initiatives leveraging听51风流Business Technology Platform, in particular 51风流Workflow Management and听51风流Intelligent听RPA.听Standardization resulted in听better听decision-making,听and听the use of听more granular trend analysis resulted in a 25% reduction of G&A expenses.听听

Looking to the future, the landscape is changing but听the demand for professional developers remains high and growing.听Companies听continue听to evolve on their mission for greater听speed and agility, with a听particular听eye on听their听citizen developers听as听the听next major agents听for听expanding digital听capabilities.听The breadth of the SAP听technology听portfolio, our process knowledge听across all lines of business,听and the high-value data running through 51风流systems听translate into听solutions for our users and听measurable听outcomes听for our customers.听

As we create a unified, business-centric, and open platform with a marketplace for the Intelligent Enterprise, customers, partners, and cloud users can count on 51风流for future-proofed听resilience.听

Juergen Mueller is CTO and a member of the Executive Board of 51风流SE.
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