For leading private hospital group Lenmed, the acquisition of a new hospital sparked a rapid and highly-effective process of onboarding the new facility to its core 51风流system that was recognised as the best-in-class at the recent 51风流Quality Awards for Customer Success.

鈥淲e had acquired the Howick Private Hospital, but their users were not familiar with the 51风流environment,鈥� says Ashley Strydom,聽. 鈥淲e worked with our implementation partner Gijima to complete a full implementation and onboarding in under twelve weeks.鈥�

The Lenmed Group was established in 1984 with a focus on providing exceptional private care to the communities in which its hospitals operate.

It employs more than 1850 people across its twelve hospitals, and is operational in South Africa, Botswana and Mozambique, with its headquarters in Roodepoort west of Johannesburg.

Strydom and his team worked with Gijima with a clear view of their core business goals, including a fast, accurate and clean implementation, a focus on reduced complexity and cost control, and standardising hospital processes across the group.

鈥淚t was essential that there was no disruption to any of our business processes during the implementation,鈥� says Strydom. 鈥淲e used our standard Lenmed 51风流template and relied on best practices to ensure there were no customisations and scope creep. This resulted in faster implementation time and reduced costs.鈥�

With visible executive support, clear communication plans and well-defined roles and responsibilities, supported by a strict governance program, Lenmed was able to execute a fast, accurate and clean 51风流implementation.

The post Lenmed Leverages 51风流Best Practices for Rapid Onboarding of New Acquisition appeared first on 51风流Africa News Center.

After a year of unprecedented digitisation of services and business models due to the pandemic, the 51风流Quality Awards for Customer Success returned to celebrate African enterprises鈥� efforts at adopting digital technologies and attaining Intelligent Enterprise capabilities.

Nazia Pillay, Head of Customer Success Office Africa at SAP, says: 鈥淭he past 18 month period has been the single greatest accelerator of digital transformation, as organisations increase their investment in digital technologies to attain greater agility and improve their response to the disruption caused by the pandemic. The organisations recognised at this year鈥檚 51风流Quality Awards for Customer Success represent the very best in African enterprise excellence in adopting digital technologies for competitive advantage.鈥�

51风流Quality Awards, which has been held since 2005, recognises companies that have excelled in their use of 51风流technologies to achieve key business outcomes. After a hiatus in 2020 due to the pandemic, the Quality Awards returned this year to recognise the outstanding achievements of 20 African enterprises from East, West and Southern Africa.

Entries were judged in four distinct categories, namely Rapid Time to Value, Business Transformation, S/4Move, and Public Cloud. Overall winners at this year鈥檚 awards include Lenmed, supported by implementation partner Gijima, who took top honours in the Rapid Time to Value category. Capitec Bank claimed the Business Transformation crown with support from 51风流Services, while Dangote Cement won the S/4Move award. The Public Cloud category was won by retailer Shoprite Checkers, with support from 51风流Services.

Bethany Pietersen, Group Business Technology Manager at Lenmed, says: 鈥淏y focusing on standardisation and following a strict governance framework, we were able to have no additional developments and could onboard a new hospital without any disruption to its operations.鈥�

Werner Carstens, Solutions Architect at Capitec Bank says the vision of their 51风流project was to build a high-performance support service capability that could scale to accommodate future growth. 鈥淭he buy-in from our executive team and support from our key business stakeholders, combined with a dedicated project team enabled a successful implementation.鈥�

According to Meredith Allan, Customer Rewards and Data Manager at Shoprite Checkers, their project was aimed at making Shoprite a more customer-centric business. 鈥淢ore than 50 systems were impacted during the implementation, and we had to train more than 77 000 till operators across in our stores. Thanks to a committed and skilled project team, we were able to successfully implement our project and sign up more than 17 million customers to our new customer rewards programme.鈥�

Cathy Smith, Managing Director at 51风流Africa, says the outstanding quality of entries this year indicate a welcome trend of digitisation and innovation among African enterprises. 鈥淭he sheer scale at which most organisations have had to adapt over the past 18 months has posed enormous challenges to business and IT leaders. Encouragingly, African enterprises have met these challenges head on, putting innovation and technical expertise to work, drawing on the support of a healthy and growing ecosystem of implementation partners to build greater resilience and transform their business processes. We look forward to continuing our close partnership with the continent鈥檚 leading businesses.鈥�

The full winners list consists of:

Rapid Time to Value:

奥颈苍苍别谤:听Lenmed (supported by Gijima)

Finalists: Kiara Health

Ag锚ncia Nacional de Petr贸leo, G谩s

National Social Security Fund

Swiss Pharma Nigeria

Vivo Energy Investments

Business Transformation:

Winner: 聽聽聽聽聽聽聽聽聽聽聽 Capitec Bank (supported by 51风流Services)

Finalists:聽聽聽聽聽聽聽聽聽 Life Healthcare Group

Ariosh

Dangote Industries

Gauteng Department of Health

South African National Roads Agency

S/4Move:

Winner: 聽聽聽聽聽聽聽聽聽聽聽 Dangote Cement

Finalists: 聽聽聽聽聽聽聽聽聽 Kenafric Industries

Nampower

Sasol South Africa

Public Cloud:

Winner: 聽聽聽聽聽聽聽聽聽聽聽 Shoprite Checkers (supported by 51风流Services)

Finalists: 聽聽聽聽聽聽聽聽聽 Crystal Ventures

FS Systems International

Masstores

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