51风流has kicked off its virtual SAPPHIRE 2021 event with a keynote from CEO Christian Klein outlining some of the key learnings the company has experienced over the last twelve months.

In what has been a challenging year for businesses of all sizes, Klein noted the three main insights that the company has divined, and how it is now looking to the future.

This included a focus on the latest digital technologies, building a tech community, and sustainability, with Klein emphasising that all three points can help companies rebound from the pandemic.

Community

鈥淓very crisis is solved by people,鈥� Klein noted in his speech, adding that technology, 鈥渉as helped businesses adapt, and Covid is only one of the challenges we are facing.鈥�

鈥淭he most resilient companies are the ones that changed their processes…digital transformation is an overused term these days (but) it is everywhere – Covid-19 has underscored the need for every company to become an intelligent enterprise.鈥�

鈥淚ntelligent enterprises are enabled by integrated digitised agile business processes powered by data and embedded AI.鈥�

Klein also highlighted how the pandemic has shown how companies need to work together in order to succeed, noting that, 鈥淣o business does business alone – we win together as a community.鈥�

鈥淥ne intelligent enterprise on its own can create great things, but we live in an interconnected world.鈥�

In order to facilitate this, 51风流has announced an expansion to what it says is the 鈥渨orld鈥檚 largest business network鈥� through the aptly-named 51风流Business Network platform.

The new release will offer customers a single, unified partner portal where they can view their entire supply chain ecosystem including logistics and traceability, equipment management and maintenance information.

Users can fully customize their portal with the tools and data they need, and quickly view all their customer relationships and transactions on the network.

鈥淲e believe industries will be revolutionised when businesses turn into communities,鈥� Klein stated, 鈥渨e want to connect every company across the entire supply chain.鈥�

鈥淭his may sound like a bold vision…and it is,鈥� he added, 鈥渂ut we already run the world’s largest supplier network with more than 5.5 million connected enterprises.鈥�

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The speed with which the business world has changed 鈥� especially over the past year as the Covid-19 pandemic swept across the globe 鈥� has been nothing short of astonishing. From enabling remote work on a previously unprecedented scale to adapting to disruptions in the global supply chain and ensuring business continuity in the midst of a once-in-a-generation crisis, business leaders have had their hands full.

McKinsey argues that speed has been a fundamental aspect of the pandemic and will likely be a central feature of how businesses adapt to an uncertain future. By unlocking greater speed, organisations could accelerate decision-making, execute on new business opportunities more quickly, and improve their chances at overcoming the immense challenges created by the pandemic.

While speed is undeniably a vital capability in organisations鈥� arsenal, the prevailing disruption and continued volatility calls for more. To remain successful in our current business environment, business leaders need certainty.

It is fair to say the聽 complexity of the modern business environment makes it impossible to consistently make good business decisions based purely on intuition. Business leaders have to make quick, accurate decisions over aspects such as supply chain, human capital management, customer experience, new product innovation, and financial performance on a near-constant basis.

To make good decisions, business leaders need accurate sources of data, and the tools to turn that data into insights that can guide decision-making in real time.

For example, responding well to changing customer demands is nearly impossible without knowing what those demands are. Having access to customer experience management tools that can track customer expectations in real time and guide how the business responds to those expectations removes much of the trial and error of manual decision-making.

Integrating the customer experience management tool with an automation layer further increases both the speed and accuracy of that response.

The impact of the pandemic means most organisations are operating on a fragmented basis. Teams are working from home, making in-person methods of employee engagement and performance management almost totally obsolete, at least for the moment.

Without new employee engagement tools that can effectively mobilise and support teams around common business objectives, organisations could see falling productivity and negative effects in aspects such as product development or customer experience.

Data-driven insights

New management tools can provide measurable insights into the employee experience, which can assist managers and leaders with making better decisions over the types of support they need to provide to their teams.

Advances in data and analytics also bring data-driven insights into the boardroom, with technology solutions that connect the top floor with the shop floor to give C-level executives granular insight into the total performance of the business.

To harness data and technology for greater certainty in decision-making, organisations need to put certain building blocks in place. To achieve a single, accurate view over the organisation and empower decision-makers with actionable insights, organisations need to build intelligent enterprise capabilities.

In simple terms, this means using the latest technologies to turn insight into action across every aspect of the business, in real time. Integrated business applications 鈥� such as enterprise resource planning and human capital management solutions 鈥� powered by next-generation technologies, such as artificial intelligence, help transform end-to-end business processes.

Experience management solutions give insight to the sentiment of customers, partners and employees, while business process intelligence and automation enable organisations to immediately act on insights and opportunities.

At the foundation of the intelligent enterprise is the cloud, which gives organisations the ability to simplify and scale their systems landscape without sacrificing performance. Cloud empowers businesses with the certainty of a quicker time-to-value, without the upfront capital outlays required of on-premise deployments.

With cloud-enabled intelligent enterprise capabilities, organisations can achieve the speed needed to stay ahead of competitors and other disrupters while maintaining the certainty of measured, data-driven decision-making.

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