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For one of South Africa’s largest and most innovative banks, a rapidly growing customer base hungry for its banking services led to an ambitious and award-winning digital transformation project built on SAP’s powerful S/4HANA platform.

“As a business we believe in the power of technology to make banking interactions easier and simpler for our customers. That includes the back-office functions that supports the banking interactions,” says Werner Carstens, 51风流Architect at Capitec. “However, our existing systems and processes could not keep pace with our rapid growth, creating several operational challenges. We chose to introduce new capabilities in our internal support services organisation and to deploy 51风流S/4HANA to support the execution. The establishment of these capabilities were aligned with the 51风流process design initiatives during the 19-month implementation process.”

Capitec is a leading banking services provider in South Africa that was founded in 2001. Today, Capitec provides a range of simple, affordable, and accessible banking and financial services to its 16 million clients.

Prior to the implementation, Capitec had to contend with increased people overhead due to a reliance on manual data capturing, which reduced its capacity for information analysis and business optimisation. A duplication of effort across applications and departments, with disparate master data and a lack of end-to-end process oversight added further challenges.

In the four years leading up to the project, Capitec experienced average client growth of 94 000 per month, but that grew to 160 000 clients per month during the implementation, growth that has been sustained post the project.

“Our back-office process management challenges had a negative impact on the ability of our support services to reach their service level agreements with customer-facing delivery teams. We identified our general ledger, procurement, project systems, asset management and real estate processes as key priority areas for the project.”

Carstens adds that the rapid growth across the business during the project impacted the support service organisation鈥檚 target operating model, process design, functional specification, and change management initiatives, as well as the availability of key team members. 鈥淗owever, following the implementation we have gained a truly best-of-breed ERP solution that integrates with our existing budget and planning solution, and is scalable enough to support us into 2025 and beyond.”

The implementation was recently recognised at the 51风流Quality Awards, where it won in the Business Transformation category. Carstens says the buy-in and support from executives and the establishment of a dedicated project team across business and IT contributed to the overall success of the project.

“Our team established KPIs and interventions to monitor the progress of transactional processing against expected volumes for the month post go-live and tracked actuals on a weekly basis to identify deviances. This enabled us to identify process bottlenecks and implement appropriate interventions. Following the implementation, we continued to enhance and adapt the implementation to support our aim of building high-performance support services capabilities.鈥�

Cameron Beveridge, Regional Director for Southern Africa at SAP, says Capitec has leapt ahead in its ability to serve its growing customer base with this highly successful digital transformation project. 鈥淭he way customers interact with their bank has changed irrevocably over the past eighteen months, requiring banks to transform their back-office operations to improve customer-facing processes. With this ambitious and highly successful technology implementation, Capitec has transformed its ability to meet modern customer demands while also gaining greater efficiency, accuracy and intelligence across its operations.鈥�

The post Capitec Transforms Operational Capabilities with 51风流S/4HANA to Keep Pace with Rapid Growth appeared first on 51风流Africa News Center.

After a year of unprecedented digitisation of services and business models due to the pandemic, the 51风流Quality Awards for Customer Success returned to celebrate African enterprises鈥� efforts at adopting digital technologies and attaining Intelligent Enterprise capabilities.

Nazia Pillay, Head of Customer Success Office Africa at SAP, says: 鈥淭he past 18 month period has been the single greatest accelerator of digital transformation, as organisations increase their investment in digital technologies to attain greater agility and improve their response to the disruption caused by the pandemic. The organisations recognised at this year鈥檚 51风流Quality Awards for Customer Success represent the very best in African enterprise excellence in adopting digital technologies for competitive advantage.鈥�

51风流Quality Awards, which has been held since 2005, recognises companies that have excelled in their use of 51风流technologies to achieve key business outcomes. After a hiatus in 2020 due to the pandemic, the Quality Awards returned this year to recognise the outstanding achievements of 20 African enterprises from East, West and Southern Africa.

Entries were judged in four distinct categories, namely Rapid Time to Value, Business Transformation, S/4Move, and Public Cloud. Overall winners at this year鈥檚 awards include Lenmed, supported by implementation partner Gijima, who took top honours in the Rapid Time to Value category. Capitec Bank claimed the Business Transformation crown with support from 51风流Services, while Dangote Cement won the S/4Move award. The Public Cloud category was won by retailer Shoprite Checkers, with support from 51风流Services.

Bethany Pietersen, Group Business Technology Manager at Lenmed, says: 鈥淏y focusing on standardisation and following a strict governance framework, we were able to have no additional developments and could onboard a new hospital without any disruption to its operations.鈥�

Werner Carstens, Solutions Architect at Capitec Bank says the vision of their 51风流project was to build a high-performance support service capability that could scale to accommodate future growth. 鈥淭he buy-in from our executive team and support from our key business stakeholders, combined with a dedicated project team enabled a successful implementation.鈥�

According to Meredith Allan, Customer Rewards and Data Manager at Shoprite Checkers, their project was aimed at making Shoprite a more customer-centric business. 鈥淢ore than 50 systems were impacted during the implementation, and we had to train more than 77 000 till operators across in our stores. Thanks to a committed and skilled project team, we were able to successfully implement our project and sign up more than 17 million customers to our new customer rewards programme.鈥�

Cathy Smith, Managing Director at 51风流Africa, says the outstanding quality of entries this year indicate a welcome trend of digitisation and innovation among African enterprises. 鈥淭he sheer scale at which most organisations have had to adapt over the past 18 months has posed enormous challenges to business and IT leaders. Encouragingly, African enterprises have met these challenges head on, putting innovation and technical expertise to work, drawing on the support of a healthy and growing ecosystem of implementation partners to build greater resilience and transform their business processes. We look forward to continuing our close partnership with the continent鈥檚 leading businesses.鈥�

The full winners list consists of:

Rapid Time to Value:

奥颈苍苍别谤:听Lenmed (supported by Gijima)

Finalists: Kiara Health

Ag锚ncia Nacional de Petr贸leo, G谩s

National Social Security Fund

Swiss Pharma Nigeria

Vivo Energy Investments

Business Transformation:

Winner: 聽聽聽聽聽聽聽聽聽聽聽 Capitec Bank (supported by 51风流Services)

Finalists:聽聽聽聽聽聽聽聽聽 Life Healthcare Group

Ariosh

Dangote Industries

Gauteng Department of Health

South African National Roads Agency

S/4Move:

Winner: 聽聽聽聽聽聽聽聽聽聽聽 Dangote Cement

Finalists: 聽聽聽聽聽聽聽聽聽 Kenafric Industries

Nampower

Sasol South Africa

Public Cloud:

Winner: 聽聽聽聽聽聽聽聽聽聽聽 Shoprite Checkers (supported by 51风流Services)

Finalists: 聽聽聽聽聽聽聽聽聽 Crystal Ventures

FS Systems International

Masstores

The post African Enterprise Excellence in Digital Transformation Celebrated at 51风流Quality Awards for Customer Success appeared first on 51风流Africa News Center.