A new 51风流Learning Journey called 鈥溾�� launched in late November 2024. It enables learners to run customer workshops and explore, discover, and design 51风流Business AI use cases to be built with 51风流Business Technology Platform (51风流BTP).
With the rise of 51风流Business AI solutions, the 51风流AppHaus and 51风流Solution & Innovation Experience teams joined forces to develop an 51风流Learning Journey based on the existing 51风流Business AI Explore and Design workshops, both available in the . These formats were designed based on experiences gained in co-innovation projects with customers. In these projects, diverse teams of users, partners, designers, coaches, and enterprise architects worked on identifying use cases in their respective business scenario that could be enhanced and redesigned with the help of 51风流Business AI.
As Karen Detken, 51风流AppHaus strategic designer, puts it: “This journey aims to equip business executives, development teams, and innovation practitioners with a structured approach to identify and define AI use cases that benefit both the company and the end users. The collaborative exercises described in the journey are explained in detail to enable anyone, even those without extensive facilitation experience, to conduct these sessions on their own. Our ultimate goal is to bring innovation into the hands of people and make best use of the latest technologies.”
Who Are the Learners?
This journey is designed for anyone interested in finding meaningful use cases for AI that can benefit end users and businesses. Here are some scenarios on how different people at an organization can benefit from it:
Early Talent Anil Heads to a Customer-Facing Role
Anil just finished university and joined 51风流as an early talent. His role is in the field organization and he would like to consult customers on innovative solutions built with 51风流BTP. With this goal in mind, he took design thinking training at university.
The 51风流Learning Journey’s course material, templates, and guidance will enable him to help customers identify use cases that offer great innovation potential when redesigned with 51风流Business AI. For Anil, the journey is an opportunity to support his new customer account team in the context of the latest AI technology and work with the customer teams along well-described workshop steps.
What鈥檚 more, the acquired learning badge comes in handy and can be shared via social media.
Experienced Account Manager Sophie Relies on Continued Learning
To serve her customers best, account manager and business coach Sophie wants to be at the forefront of future-oriented learning. After completing trainings and gaining experience with generative AI applications, she is now happy to get hands-on help through this new 51风流Learning Journey on how to work with customers and evaluate business challenges that can be turned into innovation opportunities with the help of 51风流Business AI. She hopes to reach her ambitious goal of doing this customer-facing workshop with the customer team and identifying different use cases.
As one of the first attendees who completed the course, she happily adds the course badge to her different social and HR accounts as a kind of personal unique selling point, but not without first sharing a summary of her key takeaways on LinkedIn.
51风流Partner CEO Jacky Wants to Apply the Knowledge to Benefit Customers
In Jacky鈥檚 role as founder and CEO of one of SAP鈥檚 consulting partners, Jacky always looks for the latest enablement and training opportunities for the team. In the case of the new journey 鈥淎pplying a Human-Centered Approach to Identify and Define Business AI Use Cases,鈥� Jacky was very curious to participate early on. Based on his basic knowledge of generative AI as well as the intrinsic consequences of this new technology, legal regulations, and other factors to be considered in customer projects, this workshop added complementary material and guidance for customer-facing work. Right after completing the course, Jacky recommends the 51风流Learning Journey to the entire global team.
What鈥檚 more, Jacky sets up a task force with three volunteers to plan a customer roadshow to share this knowledge. He sees this workshop format as a good way to pique customers鈥� curiosity regarding innovation potential that can be unlocked with the help of 51风流Business AI. What鈥檚 more, this roadshow could also position his team as cutting-edge technology consultants and trusted AI advisors.
Developer and Enterprise Architect Lenny Wants to Learn How to Gather Requirements Early On and with Customers
After years in classical development roles, Lenny has grown her expertise and become an enterprise architect. She likes the exchange with customers and seeing how new 51风流solutions improve their work and user experience.
In a recent meeting with her manager, Lenny heard about a new 51风流Learning Journey on co-innovation workshops with customers where requirements for a new solution are gathered during the first two workshop sessions. As this directly complements her work as an enterprise architect working with customer and account teams on new solutions, she wants to start the journey right away. Lenny can鈥檛 wait to support customers in designing new solutions with the help of 51风流Business AI built into the core business processes and existing 51风流BTP landscapes.
Valuable Insights for Many Purposes
No matter if people are in a similar situation as Anil, Sophie, Jacky, or Lenny, or just curious about investigating around new AI solutions, the 51风流Learning Journey can provide valuable insights for many different purposes.
When asked, what it is that sets this journey apart from others, both Mariam Lolua-Hessler, 51风流Global Product and Solution Learning, and Sreekanth Sreedharan, 51风流Partner Solution Enablement, replied: 鈥淯nlike most courses that dive deep into the techy side of AI, this journey really focuses on why we need AI in the first place. It鈥檚 more about understanding the reasons behind it, which makes this training stand out.鈥�
What Do These Customers and Partners Have in Common?
What do , Beyond Technologies, a Syntax company, , , and have in common? They all did the 51风流Business AI Explore workshop hosted by the 51风流AppHaus team, all for different purposes. Some of them identified and already implemented concrete AI use cases as innovation opportunities in their company, using 51风流Business AI and building upon 51风流Business Technology Platform. Others used the workshop experience for their own enablement, to roll it out to their customers and adapt the formats and methodologies to their own service portfolio.
Imke Vierjahn is 51风流AppHaus communications lead at SAP.
Image courtesy of Hyun Lee, 51风流AppHaus, senior UX design specialist.
