The leading Italian multiutility company Iren Group follows an ambitious 2030 vision to meet the needs of citizens and territories. It is built upon three strategic pillars: ecological transition, territoriality, and service quality. On its overall innovation path, Iren identified opportunities to improve its IT device assignment, replacement, and return processes.
With one specific device assignment use case in mind and based on its existing relationship with 51风流AppHaus, Iren approached 51风流in early 2024. The company鈥檚 goal was to not only make the corresponding processes more efficient but also eliminate potential error sources; it had detected errors caused by reliance on e-mail communication or through error-prone manual data entry. What鈥檚 more, the company wished to have transparent process insights and get real-time updates on device status and availability.
Building on 51风流BTP
To work on this innovation step, Iren Group鈥檚 IT department asked for expertise support in testing and applying 51风流Build Apps. For a first kick-off meeting, the 51风流AppHaus team invited Burak Demir, product manager, 51风流Build Apps, to join the project. With the customer鈥檚 system landscape built on 51风流Business Technology Platform (51风流BTP), the joint project team took a first step to check the 51风流Discovery Center site for existing solutions. They encountered a helpful use case in the 鈥溾�� mission. The mission allowed them to build upon prior experiences, benefit from existing material, and get helpful guidance that was, to a certain extent, applicable to Iren鈥檚 system landscape.
The New Solution: 51风流Build Apps and 51风流Build Work Zone
The new solution consists of different components, such as 51风流Build Apps, 51风流S/4HANA, 51风流Build Work Zone, as well as the 51风流S/4HANA solution for waste and recycling, which provides a platform for managing device records and information.
鈥淢y role in this project was to be available for very specific questions,鈥� Demir says. 鈥淚ren鈥檚 citizen developers did a great job in using and applying the available material and resources! They used 51风流Build Apps very successfully to solve one defined use case, which is exactly what the product was made for. And even if the impact of this one web application may not be too impressive yet because of the number of users, the enablement and experience the customer team gained in creating it is invaluable. I am sure it will encourage the team to look for more innovation opportunities that can be addressed with the help of 51风流Build Apps.鈥�
Smooth Operations and Transparency in Device Management
With the new web application that was built with 51风流Build Apps and deployed to 51风流Build Work Zone, Iren gained real-time updates and visibility of device status. The seamless integration with OData library allowed for automatic device creation and updates, eliminating the need for manual data entry. The use of the new solution further improved the accuracy and reliability of device records. What鈥檚 more, it brought about significant time savings, enhanced transparency, and much-desired visibility into device status.
鈥淚n our IT department, this app has truly improved our device assignment processes by eliminating the manual process via e-mail and automatically importing data from an 51风流Build Apps web form into SAP,鈥� Sara Miola, IT specialist at Iren Group, says. 鈥淲e have achieved significant time savings and increased efficiency, as the time spent has been reduced from several days to few minutes. The implementation of 51风流has enabled us to overcome our challenges, resulting in streamlined processes and enhanced device management effectiveness.鈥�
