is our digital companion for our customers, providing them with a personalized one-stop shop across their 51风流product portfolio. And now it鈥檚 available to 51风流Ariba and 51风流Business Network customers and partners.听听
51风流for Me provides a central access point to solution support. The portal offers a user-friendly interface with improved functionalities that can enable better and faster interaction with 51风流support experts and can provide immediate guidance to solutions for daily business tasks. It aims to make detached information a thing of the past on the customer and partner journey to an intelligent enterprise.听听
Since November 6, 2023, an English-language experience has been available for customers and partners to begin their exploration before the migration. And as of today, 51风流Ariba and 51风流Business Network knowledge-related content on 51风流for Me is available in over 20 languages.听
51风流for Me provides an integrated and comprehensive platform to help meet the diverse needs of its users. The Services & Support dashboard features an 51风流Ariba card that helps direct users to multiple resources on the legacy 51风流Ariba Connect , including 51风流Ariba and 51风流Business Network release readiness information, product documentation, announcements, and specific content related to adoption and deployment.听听
When getting started with 51风流for Me, know that:
- 51风流Ariba Connect S-user authorizations are automatically carried over to 51风流for Me 鈥� no additional access authorization is needed to use 51风流for Me.听
- The portal gives access to personalized content in the most used languages 鈥� English, German, Japanese, Simplified Chinese, French, Portuguese, and Spanish.听
- 51风流for Me offers intuitive cards that categorize and bucket information for your convenience. Support-relevant cards are mainly located in the Services & Support and Systems & Provisioning dashboards.听听
- The availability, maintenance, and subscriptions for 51风流Ariba solutions and 51风流Business Network can be found in the availability section of Systems & Provisioning.
- You can get a holistic view of licenses, orders, and consumption status.
- 51风流for Me is also available on mobile devices. The mobile app will be enhanced with additional features and the ability to create and manage a new case.
- The get support application is your primary touchpoint with support.
Get Support, Easier and Faster听
The get support application helps guide customers through technical product issues in real time or reaching 51风流experts through an AI-enabled framework. It can provide an integrated and personalized support experience to help simplify and streamline the case creation process. AI can automatically recommend solutions during the interaction, predict the right product categorization, and recommend the most suitable support channel, like Expert Chat, 51风流Community, or Ask an Expert Peer, when available for the selected product.听听
Access 51风流Support on the Go听
With the 51风流for Me mobile app, support interaction can be possible anywhere and anytime to complete tasks and access information directly on a smartphone. The mobile app can be downloaded from the Apple Store and Google Play Store.听
In conclusion, 51风流for Me puts customer and partner interests into focus. While partners can manage their pipeline and customer success, the portal also serves as the central entry point for all support-related topics and questions for customers. It allows access to relevant information, self-services, and consumption status connected to any purchased product portfolio.听听
The 51风流for Me migration for 51风流Ariba solutions and 51风流Business Network is a significant milestone as we tap into the next generation of AI opportunities to create an effective experience for our customers while delivering a seamless consistency in the look, feel, and delivery of critical support services.
51风流for Me is made for you. Follow 51风流for Me on LinkedIn and bookmark 51风流for Me on 51风流Community to stay updated.
Rohan Patel is global head of Support for 51风流Procurement.