With the 51·çÁ÷S/4HANA Cloud Public Edition 2402 update, we are bringing a new round of exciting innovations.
Over the last year, artificial intelligence (AI) has taken the world by storm and captured our collective imagination – and it has been a clear focus for us. We see a lot of potential in how AI can improve user and organizational productivity: doing things faster, making better decisions, and automating business processes. We have been embedding intelligent capabilities in our product regularly and will continue to invest in AI to help organizations be successful.
Simply Ask Joule
Available through the , Joule, our AI-powered copilot, can redefine user interaction, streamline business processes, and enhance productivity. It can offer quick, contextual access to content and applications; users can simply ask Joule for guidance and get pointed in the right direction.
Catch a glimpse into the future of AI in ERP and find more information about the development of AI and Joule in 51·çÁ÷S/4HANA Cloud Public Edition .
Improve Productivity with Embedded AI
The 2402 update also enhances productivity across various business processes through embedded AI capabilities. Examples include:
- helps accelerate sales order creation and processing by providing smart input field recommendations.

- helps streamline material inspection for customer returns, enhancing logistical efficiency and flexibility.

Adopt a Modern and Collaborative User Experience
The launch of spaces and pages in the 51·çÁ÷Fiori design system can offer a more intuitive user experience, enabling better task organization and quicker resource access. Highlights include:
- The helps enhance personalization for end users, including personalization export/import and improved language support for System News. Watch a to learn more.
- facilitates information sharing in Microsoft Teams, helping to enhance collaborative efforts across platforms. Watch a to see it action.

- Contact card collaboration is now possible by initiating chats, calls, or video meetings directly from the . Watch a to see how.

Transforming to Intelligent and Sustainable Finance
One important aspect is treasury and risk management, . Our latest finance enhancements are specifically designed to help elevate businesses into sustainable, intelligent enterprises:
- can increase transparency and process health, helping to ensure a more robust compliance structure in your financial operations.

- in 51·çÁ÷Analytics Cloud allows planning alongside economic sustainability goals. This can provide a dual perspective on financial metrics and environmental impact, aiding in the development of eco-responsible strategies and identification of related financial risks.

- The focuses on seamless data management for enhanced efficiency in real estate and contract management processes.
Powering Service-Centric Companies
We have seen a spike in service-centric companies using 51·çÁ÷S/4HANA Cloud Public Edition and were named a leader in this area by . Based on feedback from our customers and partners, we are continuously improving the product experience. Examples include:
- The can offer a detailed project overview, enabling managers to monitor project health and address issues like missing time entries, pending invoices, or unassigned roles. This can allow for more proactive and efficient project management.

- The improved billing solution helps prevent revenue losses and streamline billing processes for increased flexibility and accuracy. Enhancements include , , and , all within the Manage Project Billing app.
- The 51·çÁ÷Business Technology Platform (51·çÁ÷BTP)-based module of 51·çÁ÷Subscription Billing is tightly and seamlessly integrated. It can support customers’ transitions to subscription-based commercial models. Effective and detailed profitability analysis becomes instrumental to maximize revenue with tailored subscription-pricing models with the . Take a look at our brand-new .
- Advanced solution order management can elevate your sales strategies. By , we provide the tools to help enhance your solution selling approach, working to ensure that every sales opportunity is maximized for optimal results, enhancing the process from ordering to billing and accounting.

Boosting Manufacturing and Product-Centric Companies
The enhancements for product-centric companies help elevate operational efficiency, streamline processes, and unlock new revenue opportunities. . Highlights of the 2402 update include:
- For manufacturing sectors operating under the produce and sell standard products model, we now offer . This synergy allows you to leverage comprehensive data insights for precise production planning, helping to ensure that your manufacturing processes align seamlessly with market demand.
- is tailored for businesses in a two-tier ERP setting and can simplify direct shipments from suppliers to customers with enhanced order fulfillment, greater sourcing flexibility, and reduced logistical expenses.

- The helps improve the combined sales of a physical good and a service and enables you to increase revenue by selling combinations of physical products, one-time services, and recurring services. This also helps to avoid errors and reduce manual effort.

Enhancing Global Reach
We further invested in localization, so our software complies with local regulations and cultural norms:
- With the 2402 update we are to meet specific regional requirements.
- We , responding to customer needs and enhancing local compatibility.
- We enhanced scope in our Customer Local Version countries (formerly CLT) to include baseline, finance, and now product-centric capabilities, catering to a wider range of customer needs.
And So Much More…
Throughout this year, we will deliver many more innovations that help bring value to your business. For more details around what is being delivered for the 2402 update, see the . For more information on 51·çÁ÷S/4HANA Cloud Public Edition:
- Watch product videos on ourÂ
- Explore the early release webinar series
- See what’s new
- Visit on the 51·çÁ÷Help Portal site
- Explore extensibility options by leveraging sample scenarios from 51·çÁ÷in the tool
- Learn more about
Arpan Shah is SVP of Public Cloud ERP Product Management at SAP.


