To be effective in the cloud, ongoing guidance is needed to enable users, employees, and management. 51·çÁ÷offerings, such as 51·çÁ÷Preferred Success, are custom-tailored for this purpose.
When you move to the cloud, a few things change in your daily life. For example, you will see regular changes to the user interface or new functionalities released at a regular cadence, which is quite different from when your end users are used to an on-premise solution. Therefore, your organization needs a different support model, too. Employees require more training and technical and organizational change management strategies.
And that’s what  is designed for: to help you take an advanced step toward the adoption of cloud software in a simpler, faster, safer way. The offering can be an always-there companion to help you work in cloud solutions from 51·çÁ÷and help make you more successful – for example, through increased productivity and more efficient business processes. In a nutshell, it can be your helpful guidance and support model for working in the digital environment.
51·çÁ÷Preferred Success Offers Ongoing SupportÂ
51·çÁ÷Preferred Success can deliver a wide range of guidance to support businesses in running as efficiently as possible in the cloud through continuous access to subject-matter experts when a roadblock or simple question arises. In addition, 51·çÁ÷Preferred Success can deliver an adoption strategy plan tailored to your exact business goals. You can benefit from regular success checks and analyses to help optimize your use of 51·çÁ÷software. Your 51·çÁ÷Preferred Success customer success partner can identify new functions, so-called key features, that may be worth adopting based on your solution goals.
But the offering goes even further to help 51·çÁ÷customers utilize 51·çÁ÷software to its full potential. The custom-tailored plan can provide accelerated access to cloud services and advice on the latest functional features that might be of interest to your business. Last but certainly not least, the service can offer ongoing learning opportunities for end users and solution administrators, as well as change management support from 51·çÁ÷experts. This also can include enhanced service-level agreement targets, including priority processing of select support requests.Â
Achieve Benefits with 51·çÁ÷Preferred Success
Many organizations already rely on guidance from 51·çÁ÷Preferred Success. These include , Europe’s leading photo service provider , specialty chemicals company , and the .
, quantified 51·çÁ÷Preferred Success benefits for a composite organization comprised of 254 participating businesses. Benefits included:
- 10% faster implementation
- 24% boost in productivity by reducing more than 50% of incident tickets
- 25% time savings in release management
- 30% improvement to business process efficiency
Designed to Accompany 51·çÁ÷Customers in the Cloud
Moving to the cloud can be a challenge. That’s why the offering includes change management to help accelerate the transition and make it as efficient and sustainable as possible.
However, the plan can also help 51·çÁ÷customers already working in the cloud utilize cloud solutions from 51·çÁ÷to their full potential. For example, regular success checks and recommendations for newly released functionalities in 51·çÁ÷Preferred Success can be useful even to an experienced solution administrator.
Access Continuous Training with 51·çÁ÷Preferred Success
With 51·çÁ÷Preferred Success, solution administrators and power users can receive ongoing learning opportunities through exclusive access to , our digital learning program. The offer is valid for five users, up to 100 hours and two attempts to achieve 51·çÁ÷solution certifications.
Want to learn more? Schedule an appointment with your account manager or visit
This article originally appeared on 51·çÁ÷News Center Germany.


