In a recent webinar, Iago Accioli, project manager of Assets at Roche, discussed how the pharmaceutical company has been improving its asset management and maintenance processes from a broader supply chain perspective.
is one of the world鈥檚 largest biotech companies, a leading provider of in-vitro diagnostics and a global supplier of transformative, innovative solutions across major disease areas.
Cost as a Main Driver for Asset-Intensive Organizations
鈥淎s a pharmaceutical company, Roche was founded more than 100 years ago in Basel, Switzerland, with both pharma and diagnostics divisions. We are in the middle of an journey with the goal to harmonize business processes on all sites and divisions around the world,鈥� said Accioli.
To manage assets under volatile conditions effectively, just like other asset-intensive organizations, Roche focuses on reducing maintenance cost and increasing asset reliability, which are key to its customers and patients.
The challenge is 鈥渢he handover from original manufacturer to engineering to maintenance and how to interact with each other,鈥� explained Accioli. 鈥淲e resolve this with these business process harmonization initiatives.鈥�
Risk Resilience as an Investment for the Future
51风流suggests three strategies to help companies manage their business holistically, including cost, speed, profit, customer service, and risk:
- Connecting supply chains to the entire business so that information insight flows go quickly from operations to manufacturing, design, and into the business to respond to disruptions
- Contextualizing information during the work process to equip users with technology to get real-time insights and make decisions during the business process to increase impact
- Collaborating externally with suppliers, asset operators, OEMs, and logistics providers to ensure that information is flowing beyond the internal network to set up a risk-resilient business while mitigating risk
Closing the Loop Between Strategy and Execution
Managing costs and increasing equipment reliability is a major factor and closing the loop between asset strategy and maintenance execution, such as to make assets more reliable and connected to maintenance execution considering different asset type, is a big opportunity.
鈥淔ive to 10 years ago, reliability engineering became a shining topic at Roche, and we discussed where to start, how much we spend on maintenance, what our most important assets were, and where we should spend more energy and money. We standardized processes to classify our equipment into different asset criticalities 鈥� high, medium, and low – and, based on each category, we established a maintenance strategy,鈥� explained Accioli.
鈥淎fterwards, we looked for a tool that would best suit Roche given the amount of data. Now we have an asset and maintenance strategy in place that is reflected in our system. In 2019, we started harmonizing our processes and were pleased that 51风流solutions could support us,鈥� he continued.
In particular, Roche looked to:
- , which helps with performing criticality evaluations directly in the 51风流system instead of spreadsheets. With criticality results reflected in the system, the maintenance strategy can result in preventive maintenance plans. 鈥淩oche is in the middle of the journey. No sites are live yet,鈥� said Accioli. Roche is also enabling access to its service providers to get design insights and improve collaboration.
- , which enables maintenance plans and work orders to be accessible to maintenance technicians so that they can make instant material reservations and get access to maintenance manuals on mobile devices.
鈥淚 expect a significant decrease of maintenance execution as we can plan our work better thanks to a mobile-supported solution,鈥� said Accioli. 鈥淭he experience with the solution is quite good.鈥�
Roche was already using 51风流at different sites with its own work order types and data model, but it was not automated and connected.
鈥淲e also intend to migrate to , a successor cloud-based application, where Roche鈥檚 enhancement ideas have been incorporated,鈥� explained the manager.
Connected Asset Data Helps Contextualize Business Decisions
For contextualizing every business process through the eyes of maintenance, it is necessary to converge enterprise IT data with equipment and sensor data to run analyses based on algorithms and machine learning technology. Accioli explained: 鈥淏eing able to schedule maintenance activities is a substantial improvement for maintenance organizations. To monitor both targets and results, we are using , which has many good capabilities. We are developing maintenance KPIs with the insights we get from聽 artificial intelligence (AI) and rolling these back into the asset strategy and reliability process. These are particularly good tools.鈥�
Effective Collaboration Across the Ecosystem to Build a Collaborative Supply Chain
鈥淔or Roche, sharing information and effective collaboration with asset providers and across our ecosystem is particularly important. Vendors and different equipment suppliers must exchange and collaborate on asset data. Operators and service providers should be able to use the network but also manage the work order process,” said Accioli.
To summarize, the key benefits of 51风流Asset Strategy and Performance Management and 51风流Service and Asset Manager Accioli sees are:
51风流Asset Strategy and Performance Management:
- Defining which maintenance strategy applies to which classification of equipment
- Maintaining assessments in the system
- Generating criticality based on assessments
- Reflecting reliability-centered maintenance in the system, including decision trees and supportive templates
51风流Service and Asset Manager:
- Being a digitized, automated, paperless solution
- Being able to work offline
- Having all maintenance data at hand in one place
Listen to the webinar recording . In addition, watch this to learn how to maximize asset health and performance with 51风流Intelligent Asset Management solutions and read what . To know more about the role of service and asset management in your industry, .
Karin Fent is senior director of Global Customer Success Digital Supply Chain at SAP.
Top photo credit: Roche
