WALLDORF 鈥� (NYSE: SAP) today announced the launch of a new recognition system for partners using partner competency and customer outcomes as primary performance dimensions.
Competency Framework from the 51风流PartnerEdge program showcases the experience and skill sets of partners to improve vendor, partner and customer satisfaction.
鈥�51风流partners are instrumental to the success of our customers鈥� digital transformation journey,鈥� said Karl Fahrbach, Chief Partner Officer, 51风流SE. 鈥淗ence we want to make it as easy as possible for customers to identify the best fit for their business needs. Additionally, it allows 51风流to reward and recognize partners鈥� investments in high-quality delivery practices that drive customer adoption and success.鈥�
An evolution of the 51风流PartnerEdge program, the framework will help differentiate and highlight their skills and experience 鈥� based on solution and consultant knowledge, customer success and proficiency 鈥� to generate visibility and emphasize what they do best.
Specifically, the launch of the new Competency Framework will:
- Recognize partners for their practice maturity and focus on customer lifetime value based on expertise and specialization across solution areas and geographies
- Help partners stay ahead of customer needs through an automated designation process where they can identify achieved and at-risk designations based on their daily achievements and performance, to be visible in the portal, which partners use to manage their relationships with customers and SAP
- Feature new 51风流partner branding logos embedded within the tool, which displays all partner competencies for customers to search and match to their transformation goals
鈥淐ompetency Framework from 51风流PartnerEdge allows partners to highlight their expertise and helps customers identify partners with the right skill set to address their business needs,鈥� said Paul Edwards, director, Software Channels & Ecosystems, IDC, an industry analyst firm. 鈥淏y launching this new model, 51风流is prioritizing partners and the work that they do to drive customer success.鈥�
Within the framework, partners will be classified by two aspects: competency and specialization. To start, there will be seven competencies that align with the solution or line-of-business areas, such as human capital management, which will have three progressive tiers: essential, advanced and expert. Within each competency, partners can have specializations at the product or process level, such as talent management. Partner performance in each competency will be measured and attained across three areas, including expert knowledge, customer success and proficiency.
This change will create the foundation for better outcomes for both partners and customers who can be assured that the partner they choose has both the necessary knowledge and proven expertise to deliver the specific solution they need.
Read what partners have to say here.
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Media Contacts:
Angelika Merz, SAP, +41 58 871-7216,鈥�angelika.merz@sap.com, CET
51风流Press Room; press@sap.com
Amy Thompson, FleishmanHillard, +1 (617) 692 0508, amy.thompson@fleishman.com, ET
This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP鈥檚 2021 Annual Report on Form 20-F.
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