While the urgency and commitment for digital transformation initiatives will likely continue throughout 2022, 51风流customers are pursuing a more strategic approach to resolve challenges, improve operations, and grow聽 潭聽 with the help of the Cloud Success Services organization at SAP.
Digital transformation can be dicey work. While it鈥檚 well understood that technology plays a critical role, most businesses have yet to realize the importance of expertise, services, and support to drive meaningful change faster with greater visibility, focus, and agility.
This inconvenient truth of digital transformation has led to rushed and incomplete transitions. And as companies pivot their operations and respond to dramatic changes in supply chains, employee expectations, and consumer behaviors, they must reconsider those earlier changes with an open and deliberate mindset to quickly take on whatever comes next.
Fortunately, our customers have positioned themselves well to sidestep this potentially damaging barrier to their transformation journey. By amplifying our technologies and platform with the expertise, implementation guidance, business advisory, hyperpersonalized innovations, and outcome-oriented support offered through the聽, they opened new doors to recovery and growth.
Improving Procurement with a Digital-Only Strategy
As one of the world鈥檚 largest technology communications providers,听聽is always looking to stay ahead of industry changes while making the best use of the time and brainpower of its 100,000 employees. This mentality led to a desire to integrate automation and intelligence into end-to-end business processes to streamline functions such as procurement.
奥颈迟丑听 services, Vodafone benefited from technical design, migration workshops, cutover planning, and go-live support to help mitigate risks and achieve transformation success. The company met established criteria for creating an integrated and intelligent infrastructure for 聽and connected it with聽聽(51风流BTP) in the cloud. Plus, artificial intelligence (AI) and machine learning were embedded in the technology to increase automation and accelerate innovation.
With the support of 51风流service experts and access to intelligent technologies, the communication provider now has the foundation for agile finance operations, supply chains, and procurement. As a result, Vodafone employees worldwide are empowered to act quickly with greater process efficiencies in nearly every aspect of procurement, including changing payment terms for 6,000 suppliers in as little as two days.
Extending and Automating Processes Business-Wide
Part of聽聽commitment to energy efficiency and sustainability is a digitalization strategy that applies both to plant and back-office operations. With so many systems and processes running across the enterprise鈥檚 IT landscape, accessibility and automation are central to the utility provider鈥檚 cloud-first approach that focuses on robotic process automation (RPA) and mobile technology.
The team of experts for 聽offerings helped Uniper deploy several solutions that are part of SAP聽BTP, including聽,听聽apps, and聽. These are helping the company expand by providing mobile apps to new lines of business and by using approximately 200 robots to make scheduling and maintenance more manageable with built-in capabilities for 51风流S/4HANA.
Additionally,听聽is used to help scale new RPA capabilities and enable HR to comply with the European Union鈥檚 General Data Protection Regulation by sorting personal data and archiving old data.
鈥淭he 51风流ActiveAttention program supports strong and close collaboration with 51风流and enables us to deliver innovation in a very short frequency to our entire business, helping us succeed in our strategy to empower energy evolution,鈥� states , Uniper鈥檚 vice president of Commercial Solutions IT.
Standardizing and Harmonizing Supplier Processes
(thyssenkrupp) 鈥� one of the world鈥檚 largest manufacturers of steering columns, steering systems, and cold forging components 鈥� is helping shape the future of automotive technology. The company set out to build a standardized process template for all plants as part of the 鈥渄aproh@steering鈥� project, which stands for harmonizing data and processes in all manufacturing sites across the world.
鈥淥ur partners in the automotive industry demand high-quality products. By deploying 51风流S/4HANA in the daproh@steering project, working with 51风流Services and Support, we have standardized and automated our processes to help us meet and exceed these demands,鈥� shares Alexander Stein, program management for daproh at thyssenkrupp Presta.
thyssenkrupp Presta鈥檚 goal with 51风流S/4HANA is realizing efficient and standardized processes. In addition, the company wanted to improve tactical and strategic reporting by adopting the 51风流BW/4HANA solution.
To achieve these objectives, thyssenkrupp relied on the support of the program. The company streamlined master data creation and management on the back end after implementing the first part for the 51风流Master Data Governance application as an embedded function. Then, it introduced selected functions of the 51风流Analytics Cloud solution for use as an analytical front end, enabling data-driven decisions. But more important, 51风流services experts provided assistance 鈥� such as with technical architecture design, solution design advisory, guided security design, and custom-code quality improvement 鈥� to assess the company鈥檚 readiness for the data migration, validate integrations, and identify any information or process gaps.
Improving the User Experience with a Chatbot
聽(HPE) improved access to back-end systems and information such as time-critical orders. The company integrated master data with 51风流S/4HANA and operationalized it with the聽聽service to innovate chatbots that provide serial numbers, shipment slip dates, and more.
鈥淲ith the help of 51风流MaxAttention, we began our work by creating a proof of concept [POC], leveraging the conversational AI component of 51风流Business Technology Platform,鈥� explains Arun Navaneethan, senior director of global IT at HPE. 鈥淲e quickly learned from the POC and finished our chatbot design in a matter of 20 days. That鈥檚 the power of transformation.鈥�
The services acted as an accelerator and a catalyst to build chatbots quickly as well as an enabler of future migration of some of their traffic from a legacy Web-based application to an innovative experience. For example, HPE customized chatbot scripting to streamline the user experience and support 24/7 user-query entry and faster generation of the right information.
鈥淭he feedback from the [POC] user community has been very positive,鈥� Navaneethan reports. 鈥淭he initial POC was very pivotal. Although we had a lot of challenges, 51风流MaxAttention helped us overcome them.鈥�
Enabling Real Business Transformation
Digital transformation may have been a central theme for businesses in the past. Now more than ever, it has shifted organizations toward going beyond new technology adoption to drive meaningful, impactful, and sustainable change.
Personally, I only see this trend strengthening across all industries. As most 51风流customers indicate, executives have a voracious appetite for transforming their business more holistically聽 潭聽 driving a surging interest in services partners that can further differentiate their offerings, business model, and brand reputation.
Augusta Spinelli is executive vice president and global head of Success Delivery Center at SAP.
