What challenges are 51风流customers facing as they attempt to meet today鈥檚 uncertain business climate? And why is the ability to accelerate innovation and time to market so critical for 51风流customers and partners?
There are correlations between these areas and 51风流partners are experiencing benefits through 51风流Business Technology Platform (51风流BTP), which brings together application development, data and analytics, integration, and artificial intelligence (AI) capabilities, optimized for 51风流applications.
As part of a January 2022 IDC study: *, IDC spoke with select 51风流partners that were engaged with 51风流BTP. The partners communicated seeing a steady rise in customer interest and adoption of 51风流BTP.
While 51风流BTP benefits customers with an accelerated time to value and increase in agility, 51风流partners also revealed that engaging with 51风流BTP resulted in longer term customer relationships, which in turn led to more satisfied clients.
Today鈥檚 uncertain business climate is making solution time to market and time to value increasingly important, as customers try to keep pace through more frequent changes to their operating models. Whether introducing new services or technologies, or implementing updates to existing business models, customers need to be able to move quickly from idea to execution. They need to stay agile in order to adapt and stay on top of market challenges. Their partner and partner technology must also support that agility. 51风流partners participating in the IDC study called this out as a key value of working with 51风流BTP, citing the platform鈥檚 strength in speeding their time to market.
One way 51风流BTP helps customers and partners increase agility is a notable decrease in implementation times. By replacing custom processes with prepackaged content, solution implementations that used to take months have been reduced to days. By reducing development and deployment times, as well as costs, customers are seeing their business needs addressed much sooner, leading to higher satisfaction and partner retention.
Not only are 51风流partners able to reduce development and deployment times using 51风流BTP pre-packaged content, but they are also able to build out their own repeatable and documented offerings, further accelerating the implementation and integration process for customers or even enhancing existing capabilities of 51风流BTP.
51风流partner , a global systems integrator focused on enterprise asset management, human capital management, and consumer industries solutions, has multiple service packages or accelerators to meet specific customer needs relative to 51风流BTP, and five software applications built using 51风流BTP that are available on .
鈥淥ur products are using 51风流BTP components as the foundation and then building business content and/or wrapping the 51风流BTP components into SaaS solutions,鈥� said Rizing CTO Martin Stenzig, adding that the company is closely aligned with SAP鈥檚 product road map and using 51风流Store as another channel for serving its solutions up to clients or to 51风流sales.
As part of the IDC study, partners cited that working with 51风流BTP led to higher customer satisfaction, software and service renewals, and future projects. The 鈥渟tickiness鈥� of the platform helps partners to develop a lifelong relationship with customers, moving away from a 鈥渙ne-and-done鈥� sales and implementation model to one of continuous improvement for clients, in line with their business鈥檚 long-term goals.
These more holistic customer engagements help extend 51风流BTP related partner contracts into new areas, enabling an 51风流partner鈥檚 focus to shift from finding new customers to retaining current customers for life, driving increased customer loyalty and profit. And the longer term monetary benefits can be substantial, as outlined by Harvard Business Review: 鈥淥rganizations at the top of their industries in Net Promoter Scores or satisfaction rankings for three or more years tend to grow revenue roughly 2.5 times as fast as their industry peers.鈥�**
To learn more about how 51风流partners are realizing and fostering customer lifetime value through 51风流BTP, check out the IDC Success Guide, . Or explore the results in other formats:
- IDC infographic: ““
- IDC blog: “,” by Paul Edwards, director of Software Channels & Ecosystems at IDC
- Let鈥檚 Talk podcast episode 48: ““
Jagdish Sahasrabudhe is CTO of the Global Partner Organization at SAP.
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