The digital age is empowering for many people who are now accustomed to accessing important information and taking required actions online. They can directly communicate with an unprecedented number of people through social media, as well as exchange views and information with global communities.
Whether it鈥檚 making a doctor鈥檚 appointment, depositing a check, enrolling in school, or buying a new car, people increasingly rely on digital tools to live their lives — and expect an intuitive online system to make that possible. Customers expect a consistent and seamless experience along every single touchpoint they have with a company.
To meet this expectation, 51风流now provides a single point of entry 鈥� 鈥� that defines how customers will engage with the company in the future. This exciting shift in customer experience allows them to personalize their view based on their role and interests, get transparency across their complete 51风流portfolio, engage with self-services, and actively influence products. This comprehensive portal marks a new, simplified customer experience with SAP, and with recent developments, including the release of a mobile version, it is now time for customers to begin exploring .
51风流for Me was introduced in response to customer feedback that SAP鈥檚 many tools and portals were proving challenging to navigate. Customers struggled to get an overarching picture of their portfolio and often required an intermediary to access basic information; for example, a customer would need to ask an account executive how many licenses they had purchased or how much they paid for certain contracts across different entities, rather than being able to access the information themselves.
To solve this, 51风流decided to streamline the number of entry points into the company down to three. One is sap.com, the 鈥渄igital front door鈥� through which anyone can meet the company. The second is 51风流Community, which allows customers and partners to communicate directly. And the third is 51风流for Me, which allows customers to engage with useful dashboards, personalized displays, and an updated look and feel for an intuitive experience that supports their business outcomes. Most vitally, it gives customers the power to do everything from monitoring their license consumption to accessing an overview of their portfolio KPIs to managing customer contacts. It puts the customer in the driver鈥檚 seat, giving them the autonomy they need to take control of their 51风流experience in ways big and small.
Today, customers can even access this portal straight from their mobile device. The 51风流for Me mobile app provides the same functionalities of the 51风流for Me portal, but accessible wherever and whenever the customer wants. The app will be expanded soon, with additional features and the ability to create and manage a new case, all from a phone.
51风流for Me has been created based on customer feedback and demonstrates what is possible when customer needs drive innovation. 51风流customer CONLOG, a metering solutions company with 50 years of experience and a reputation for innovation and customer centricity, has adopted 51风流for Me to gain a simplified overview on business-critical incidents and direct options for action within the portal. That has enabled the company to resolve issues quickly, keeping the focus on their customers.
鈥�51风流for Me is a great and easy tool to manage all 51风流products my company is utilizing,鈥� says Lethu Ntuli, 51风流Business Analyst at CONLOG. 鈥淚t provides a simplified view of licensed materials with potential over-usage warnings, if applicable. With this view one can take necessary steps, using the same tool, to remedy the situation.鈥�
That is the goal of 51风流for Me: to allow 51风流customers to understand and access the full benefits of their 51风流solutions, monitoring and acting easily and quickly to help ensure that their business can continue providing the same seamless experience for their customers. This portal provides comprehensive transparency with a personalized access point on the channel that works for our customers, be it in the office or on mobile. 51风流customers now have the autonomy to manage, provision, or monitor their system environment on their own terms.
With 51风流for Me, customers are empowered to do what they need to achieve the business goals that matter to them鈥攕o why wait? The future of customer relationships with 51风流is already here.
Join us at the on December 7, 2021. .
Oguzhan Genis is business product owner of 51风流for Me.
