The steady stream of challenges that companies face nowadays is becoming a flash point for how business gets done. From market and customer requirements to employee and stakeholder expectations, everything is changing so rapidly and deeply that keeping up is difficult enough. But 鈥渒eeping up鈥� is not enough to drive much-needed growth.
51风流CEO Christian Klein kicked off 聽 this year by eloquently describing the crossroad where many businesses find themselves right now: 鈥淥ver the last year, we have seen how fragile many businesses and societies can be. But what is clear is that the way we work, the way we learn, and the way we consume will never be the same again.鈥�
All these changes 鈥� which touch the core of every process, function, interaction, and experience 鈥� require a level of differentiation, reinvention, and transformation to rise above their status. But first, companies need to know how to get started and inspire their leaders and employees to rethink their potential to achieve substantial wins.
That assistance for 51风流customers worldwide comes in the form of聽. The portfolio of services, best practices, tools, methodologies, workshops, learning modules, and support have helped thousands of businesses navigate extraordinary circumstances and find their way toward future growth. And in some cases, these achievements defied the odds of most of their peers鈥� experience.
Personally, I couldn鈥檛 be prouder to celebrate at this year鈥檚 . So let me share with you some of those reasons.
1. Driving Faster Business Transformations with 51风流S/4HANA
The COVID-19 pandemic and the slow road to stability have been a wake-up call for many businesses. Whether an 51风流customer before or during the pandemic, organizations leveraged our services associated with the聽 program to help build leaner IT landscapes. This approach led to results such as process efficiency improvement, business model innovation, and the flexibility to adapt to an ever-changing marketplace quickly and opportunistically.
Take, for example,聽. As part of a compelling slate of 51风流Innovation Award winners, the transformation champion realized that improving data management meant helping its local employees enter data into its business systems correctly the first time. The company鈥檚 data entry professionals needed to assume accountability for their input and understand how data moves through the organization while improving their use of technologies with advanced master data quality and data management solutions.
A veteran user of the 51风流ERP application, Doehler knows a unified digital foundation enabled by 51风流S/4HANA is key to its competitiveness. Our services and support experts helped the company navigate a big-bang rollout, data conversion, and enterprise resource planning (ERP) upgrade in seven months without business disruption. As line-of-business integration continues, Doehler is expanding its intelligent technology landscape, fine-tuning master data quality management, providing one global system for R&D, and increasing visibility across product variations.
From R&D through manufacturing, sales, and finance, Doehler is growing the value of its products and relationships through the Intelligent Enterprise approach. The company integrates its applications on 51风流S/4HANA by using 51风流Integration Suite, delivered through聽 (51风流BTP). Plus, its five-year road map includes an incremental transformation with intelligent technologies, advanced analytics, and internal and external data harmonization designed to help meet customer demands faster at the right time and place.
2. Embedding Sustainability into the Core of Business
51风流BTP and our associated services and support offerings took center stage this year in the move to adding a green line and social dimension to business management and financial reporting.
Our sustainability services for 51风流BTP enable our customers to engineer a foundation that integrates and extends applications across business networks, optimizes sustainable growth and innovation, and makes disaggregated data more transparent for compliance. Such outcomes included more regular environmental, social, and governance (ESG) reporting, , and supply chain transparency.
E.ON聽has firsthand experience in leveraging 51风流Services and Support to create a platform that is setting a new standard in its country鈥檚 power grid business. The energy supplier uses cloud solutions to make core processes around billing and information exchange more efficient and consistent. In return, the company aims to create a network of energy suppliers, grid operators, and metering point operators that shares information more quickly and accurately and leverages standardized processes.
By having consistent data, E.ON expects to deploy standard solutions, follow best practices, and reduce the cost of developing custom software. But more importantly, the company is looking forward to giving its network customers the benefit of faster and more efficient responses to requests.
3. Jump-Starting Value Creation of a Vital Business Platform
Without a doubt, 51风流Services and Support plays a critical role in bringing to life exciting use cases for business transformation and more responsible operations. But I often find that our offerings prove their full potential when helping companies decipher why they should evolve today, what they should consider for tomorrow, and how to achieve their digital strategy.
The guides our customers along the path of turning digital concepts into value-based, predictable outcomes 鈥� from prepare to run. With the 51风流ActiveAttention offerings and the 51风流MaxAttention services, organizations can plan and safeguard complex system landscapes, projects, and operations and access the services, methods, tools, and expertise to innovate them.
is another energy powerhouse that is committed to digitalizing its plants and back offices. The company worked with the 51风流ActiveAttention services team to deploy several innovative solutions that are part of 51风流BTP, including 51风流Mobile Services and 51风流Fiori apps.
These premium engagement portfolio is helping Uniper expand by providing mobile apps to new lines of business. Since 51风流BTP provides one basic infrastructure and can be extended from its legacy ERP system, the company can adapt the same apps to a gas plant as for hydroelectric technicians in the field.
The premium engagement portfolio also empowers Uniper to further its with a strategy for robotic process automation (RPA). The company has approximately 200 robots running on third-party software and pays for each bot. But, it is currently looking to lower RPA operations costs by piloting proofs of concept to take advantage of the pay-by-use model available through 51风流Intelligent Robotic Process Automation, another aspect of 51风流BTP.
Celebrating Customer Successes and Planning for Tomorrow
Throughout SAPPHIRE NOW, we shared and discussed how we鈥檙e preparing 51风流Services and Support to guide our customers to a future of growth, expansion, and innovation.
If you missed any of our sessions, you can watch them on demand anytime. And if you are planning to attend , be sure to explore the IT subtracks covering 51风流Services and Support.
Stay in the conversation by following 51风流Services and Support on , , , and .
Oliver Huschke is global head of Services and Support Marketing and Communications at 51风流SE. Follow him on聽听补苍诲听.