To help remove language barriers, 51风流is launching a new automatic machine translation feature for in the 51风流ONE Support Launchpad.
Customers can get fast machine-generated translations in their preferred language at the click of a button 鈥� and at no additional cost. Automatic translation is generated by 51风流Translation Hub, which is specially designed to recognize 51风流documentation and terminology. This helps customers get the right 51风流technical information, in the right context for their business.
When starting an Expert Chat session to receive , customers have now the option to turn on automatic translations in the chat sessions. If they agree to use, their chat conversation with the 51风流expert will be automatically translated based on the selected language. Automatic translation can be turned off by typing 鈥渢ranslation off鈥� and turned on again by typing 鈥渢ranslation on鈥� in the “reply” field during the session. After an Expert Chat session, the chat transcript will be automatically saved. Both the original text and the translated text will be added into the incident.
Automatic translation for Expert Chat is only available when the Expert Chat session is started through the , embedded in the incident creation form. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese. It is offered for the language pairs Chinese and English, Portuguese and English. 51风流will continue to work closely with customers to consider additional languages, based on demand. The official channel language of Expert Chat remains English.
Automatic translation is a personalized self-service option especially designed to help customers who are not fluent in English to fully understand the content. They can interact with 51风流Support without language barriers and chat with an 51风流engineer in their preferred language.
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