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Essential Business Services Every Company Needs to Navigate Change and Transition

Essential Business Services Every Company Needs to Navigate Change and Transition

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When dealing with an unrelenting crisis or redefining disruption, executive leadership skills are often put to the test. The ability to react as fast as possible to safeguard the business calls for fast response and innovation with a clear understanding of the current situation, risk, and opportunity.

This summer, we offered an inside look into how 51·çÁ÷helps companies worldwide face today’s challenges and plan for tomorrow’s opportunities. The series featured 12 that 51·çÁ÷delivers completely off-site. The services enable front- and back-office functions, including customer engagement, inventory optimization, procurement, finance visibility, self-healing IT workflows, cybersecurity, remote work enablement, and supply chain automation.

The series features 51·çÁ÷executives across a broad range of responsibilities and experiences:

  1. : Traditional approaches to procurement and spend management were never created for a remote and distributed workforce. But businesses can now redefine the function to meet the needs of employees on- and off-site with an accelerated implementation service from SAP. (By Michiel Verhoeven, managing director, the United Kingdom and Ireland, SAP.)
  2. : Businesses everywhere understand the urgency of accelerating their response to evolving customer behaviors, needs, mindsets, and emotions. With Experience Management solutions from 51·çÁ÷and Qualtrics, they can face this challenge resiliently by capturing, consolidating, and acquiring real-time insights with predictive analytics and algorithm-based intelligence. (By Maggie Buggie, chief business officer of 51·çÁ÷Services, SAP.)
  3. : A single source of knowledge and processes helps R&D leaders accelerate product introduction, improve innovation flexibility, and increase transparency across operations. Many 51·çÁ÷customers are acquiring this edge through off-site services for product lifecycle management. (By Peter Harkin, senior vice president and head of Premium Engagements, SAP.)
  4. : The secret to a high-quality e-commerce experience is best realized with the online e-commerce traffic performance assessment service from SAP. The expert-guided offering helps pinpoint and reduce inefficiencies in commerce sites running in the cloud. (By Augusta Spinelli, head of Global Services and Support, South Europe, Middle East, and Africa, SAP.)
  5. : Navigating uncertainty requires a coherent finance strategy that reduces the impact of economic disruption while maintaining business continuity and stability. Fortunately, with the financial planning and analysis service from 51·çÁ÷such an advantage is within our customers’ reach. (By Hervé Sortais, senior vice president and head of Services, EMEA North, SAP.)
  6. : The simplified communication and remote workforce support service offers an edge that businesses need to face disruption. Operational costs are lower and operations pivot and scale faster, thanks to access to content and collaboration in the office or on the go. (By Maria Gattuso, global vice president, Strategic Initiatives and Services Management Office of the President, SAP.)
  7. : As digital supply chain solutions become more intelligent, manufacturers can benefit from short-term forecasting with inventory optimization services. Doing so opens a world of accurate insight into inventory replenishment and allocation based on actual demand. (By Guido Schlief, senior vice president and general manager, Customer Success, Middle and Eastern Europe, SAP.)
  8. : Smart, agile supply chains are vital when building resilient operations that can weather uncertainty. But to better control the entire value chain, businesses also need to rebalance their capacity load – from safety stocks to fully integrated communication with suppliers and original equipment manufacturers (OEMs). ( By Guido Schlief.)
  9. : With increasing pressure to do more with fewer people, lower budgets, and less time, businesses need their IT leaders to deliver a user experience that is accessible, fast, and high quality. The business operations self-healing service from 51·çÁ÷helps deliver that with automation. (By Kurt Bauer, general manager, 51·çÁ÷Services, Greater China, SAP.)
  10. : With the accelerated implementation service for 51·çÁ÷SuccessFactors Learning, companies are energizing a learning curve that helps ensure success in challenging times and paves the way to growth and profitability during better economic conditions. (By Maria Gattuso.)
  11. : With an increase in remote workforces, businesses need to be more aware of potential cyberattacks, data breaches, and information loss. Now, they can acquire this visibility, as well as safeguard support, through the cybersecurity and compliance awareness service from SAP. (By Augusta Spinelli.)
  12. : When facing a crisis, businesses can either simply survive it or embrace it with resilience to advance their capabilities. The quick-start implementation service for 51·çÁ÷Cloud Platform allows our customers to take advantage of every complex uncertainty on their terms. (By Hervé Sortais.)

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Oliver Huschke is vice president and global head of Marketing and External Communications for Services and Customer Engagement and Experience at 51·çÁ÷SE. Follow him on and .