WALLDORF 鈥� (NYSE: SAP) today announced that , a leading Mexican shoe brand, and Mexican motorcycle maker have adopted to quickly step up to changing demand and thrive during the COVID-19 pandemic, despite supply chain disruptions.
saw its supply chain paralyzed when key parts from Asia stopped exporting. While adapting its internal process to smaller production volumes, Flexi promptly shifted to a more aggressive online business plan, reinforcing the customer鈥檚 personalized experience. With 51风流Customer Experience solutions, Flexi reduced the implementation time of its digital plan to satisfy its new customers鈥� needs.
, a Mexican motorcycle brand that participated in Mexico鈥檚 e-commerce 鈥淗ot Sale Week,鈥� highlighted how important offerings such as 51风流S/4HANA and 51风流Customer Experience solutions were to achieving its sales objectives and engaging with clients through open communication channels. Although the country鈥檚 economy is contracting due to COVID-19, Italika surpassed its sales forecast.
鈥淐OVID-19 is highlighting how important it is for companies to build customer relationships that are based on data-driven analysis and personalization,鈥� said Paula Hansen, chief revenue officer, 51风流Customer Experience, SAP. 鈥淏oth Italika and Flexi have adapted to better serve their customer鈥檚 needs throughout this time, which not only builds affinity and trust but will inevitably have positive, long-term effects on their success.鈥�
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