Since launching more than a year and a half ago, 51风流has helped customers manage the implementation of 51风流S/4HANA Cloud.
Now, 51风流is introducing improved capabilities to simplify the implementation experience, add operations capabilities to manage cloud solutions, and support additional offerings like 51风流SuccessFactors and 51风流Customer Experience solutions, among others.
Tim Steuer, vice president of Application Lifecycle Management (ALM) at SAP, reveals how he and his team have been helping improve the solution since launch.
Q: What are some of the updates you and your team have been working on since the launch of 51风流Cloud ALM?
A: When we first launched, the initial scope was focused and strategic, simplifying the implementation experience for customers on their way to 51风流S/4HANA Cloud. With 50 customers within our implementation portal at the time, we received great feedback from customers that did not use ALM tools from 51风流in the past. This included a 12-week 51风流S/4HANA Cloud project at a small company with only five employees in IT.
We鈥檙e now adding operations, expanding the full capabilities of 51风流Cloud ALM to support other cloud products, including 51风流SuccessFactors solutions, and integrating parts of 51风流Cloud ALM to solutions including 51风流Customer Experience, 51风流Ariba, and 51风流Concur solutions, among others. It鈥檚 exciting to get this opportunity to support so many more customers with their transformation projects and help them grow as organizations.
Additionally, we鈥檝e added several capabilities to 51风流Cloud ALM to enhance the initial implementation phase and assist with streamlining operations for customers looking to deploy and operate cloud solutions from SAP, including:
- Process management
- Task management
- Test management
- Release timelines
- Integration monitoring
- Exception monitoring
- Business process monitoring
- Event and alert management
How are these updates impactful for customers?
Customers t are going through cloud implementations are experiencing something totally different than an on-premise scenario. Instead of long cycles 鈥� let鈥檚 say with updates every four years 鈥� there are constant updates with the cloud. Customers need a tool to absorb and integrate the continuous innovation by cloud providers into existing business processes. 51风流Cloud ALM is designed to do just that.
In a recent conversation, for example, Leonardo De Araujo, a partner from Beyond Technologies, told us that 51风流Cloud ALM is a game-changer for them and the company recommends using the solution for implementing 51风流S/4HANA Cloud. The road map 51风流provided convinced them, and they plan to adopt new features in the future.
Additionally, with 51风流Cloud ALM, 51风流helps ensure cloud operations, which enables customers to shift focus away from technical administration and monitoring and allows them to focus on more strategic things, like how cloud solutions work together or how to manage a seamless flow of data.
Our ambition is that ultimately customers won鈥檛 need a dedicated administrator for 51风流Cloud ALM. That means all they鈥檇 need to do is onboard team members to collaborate on the platform and select the cloud solutions that are managed by 51风流Cloud ALM 鈥� without technical knowledge.
What is the significance of these new capabilities?聽
By greatly expanding on the number of products that support 51风流Cloud ALM, we鈥檙e broadening our customer base and helping more of our customers adopt to the changes that come with transitioning from on premise to the cloud. This is also a shift for us because we鈥檙e able to not only guide our customers with the adoption, but also move into the operations space and help ensure smooth day-to-day operations after implementation is complete. This means counseling our customers in a totally different way, like solving problems of integration between various cloud solutions, as well as finding out why certain business processes aren鈥檛 working.
Can you share any plans for 51风流Cloud ALM and tell us how customers can learn more?
Expanding 51风流Cloud ALM doesn鈥檛 stop this year. In fact, we鈥檙e hoping to add 51风流Cloud ALM to all components of the Intelligent Enterprise, including 51风流S/4HANA, by 2021. We plan to increase capabilities and expand the footprint to cover hybrid solutions.
All 51风流Cloud customers will be able to leverage 51风流Cloud ALM at no additional cost through the 51风流ONE Support Launchpad. We鈥檙e thrilled about the opportunity to empower our cloud customers on their journey to becoming an intelligent enterprise.
