WALLDORF 鈥� (NYSE: SAP) today announced a maintenance commitment for 51风流S/4HANA until the end of 2040. At the same time, 51风流will provide mainstream maintenance for core applications of 51风流Business Suite 7 software* until the end of 2027 followed by optional extended maintenance until the end of 2030.
鈥淥ur customers show us that 51风流S/4HANA is their future direction and that they expect a long-term commitment from 51风流to this platform,鈥� said Christian Klein, Co-CEO and Member of the Executive Board, 51风流SE. 鈥淲e know that our customers have deep business transformations underway using the unique capabilities of the solution. Our user groups confirm this. A recent survey from the Americas鈥� 51风流Users鈥� Group did not show a single customer not planning to migrate to 51风流S/4HANA. In addition, the German-Speaking User Group indicates in their lately published survey that customer investments in 51风流S/4HANA are increasing significantly. In response to this and to our customers鈥� demand for choice, 51风流will provide additional flexibility to fully embrace the groundbreaking opportunities of 51风流S/4HANA that reflects the individual pace and complexity of our customers鈥� projects.鈥�
Thomas Saueressig, Member of the Executive Board, 51风流Product Engineering, 51风流SE, added: 鈥�51风流S/4HANA is the architecture and platform of the future for our customers. 51风流is committed to our customers鈥� success and choice. Offering these maintenance periods is further delivering on transparency and trust. The significant growth in 2019 confirms our 51风流S/4HANA strategy and demand.鈥�
Strong Momentum and Flexibility
51风流S/4HANA is the next-generation intelligent suite, enabling the move to a digital intelligent enterprise based on next-generation best practices and artificial intelligence鈥揺nabled automation. At the same time, it is paving the way to the cloud and hybrid architectures, driving a substantial level of landscape simplification and TCO reduction. Over 13,800 customers have already chosen 51风流S/4HANA, and thousands are actively deploying the solution to reshape their businesses and become intelligent enterprises. Recent surveys from both the and the show a significant growth in investments from customers in 51风流S/4HANA. DSAG reports that over 49 percent of customers plan to migrate to 51风流S/4HANA within the next three years while the ASUG report shows that the number of customers who have no plans of moving to 51风流S/4HANA has dropped to zero.
51风流supports this move with a full program of offers, services and tools along with a vast ecosystem of IT service providers who represent over four decades of continuous success, innovation and growth in introducing 51风流solutions.
As a result of collaboration with customers, user groups and partners, as well as with other industry stakeholders, 51风流offers a commitment to 51风流S/4HANA until 2040 combined with longer support for 51风流Business Suite 7. This will help customers unlock the potential for innovation so they can revolutionize business processes with optimal flexibility while protecting their existing investments.
鈥淐ustomers making the commitment to 51风流S/4HANA for their digital transformations need a partner that is equally committed to supporting innovation across their businesses and processes. Providing maintenance for 51风流S/4HANA until 2040 represents a commitment to 51风流customers that should give them the confidence to plan for the future,鈥� said Joshua Greenbaum, principal, Enterprise Applications Consulting. 鈥淭hese customers also need the flexibility to plan their transformations carefully and with a minimum of disruption to their ongoing business processes. The additional maintenance timeframe for 51风流Business Suite 7 is an important recognition from 51风流that the pace of change will vary from customer to customer and that supporting existing 51风流Business Suite software processes in sync with customers鈥� business transformation is important for customer success.鈥�
Choice and Investment Protection
51风流gives final clarity on maintenance for 51风流Business Suite 7. It will provide two more years of mainstream maintenance for core applications of 51风流Business Suite 7. During this offboarding phase, 51风流will continue to deliver the strong mainstream maintenance features that customers need. There will be no contractual change nor will any additional fees apply. Following this phase, 51风流will offer customers a choice of how they would like to continue with the maintenance for core applications of 51风流Business Suite 7 from 2028 onwards:
- Customers needing support for their applications in longer conversion phases to 51风流S/4HANA can leverage the proven extended maintenance offering. This comes with a premium of two percentage points on the existing maintenance basis for core applications of 51风流Business Suite 7 for all support offerings. It will be available for three additional years beginning at the start of 2028 and ending at the close of 2030.
- Customers who do not decide for the extended maintenance level of support by the end of 2027 but choose to carry on with their 51风流Business Suite 7 software systems will automatically be transferred to the customer-specific maintenance model. This includes problem solving for known issues at unchanged fees.
鈥淎t ASUG, we have maintained all along that if you鈥檙e an 51风流customer who wants to grow and accelerate your business, remove inefficiencies, reduce technical debt and take advantage of the latest capabilities of 51风流software, then you need to move to 51风流S/4HANA. With today鈥檚 news, we still believe 51风流customers should move forward as far in advance of any deadline as possible,鈥� said Geoff Scott, CEO, Americas鈥� 51风流Users鈥� Group (ASUG). 鈥淭he decision about a company鈥檚 鈥楨RP of the future鈥� should not just center on a technical upgrade to 51风流S/4HANA. It should be about how best to prepare a company鈥檚 business for the future. This announcement is not a signal to slow down. This is now the time to commence plans and move forward so that 51风流customers can harness business value from what is the most significant technology change in SAP鈥檚 recent history.鈥�
Michael Kleinemeier, Member of the Executive Board, 51风流Digital Business Services, SAP, said: 鈥淲e are determined to make our customers successful. The extended commitment to 51风流Business Suite 7 and the long-lasting support for 51风流S/4HANA is at the core of this, providing our customers choice and flexibility in planning for the right path to the future. We thank our customers and especially our user groups for the strong collaboration to make this happen.鈥�
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*Core applications of 51风流Business Suite 7 software include 51风流ERP 6.0, 51风流Customer Relationship Management 7.0, 51风流Supply Chain Management 7.0, and 51风流Supplier Relationship Management 7.0 applications and 51风流Business Suite powered by 51风流HANA.
About SAP
As the Experience Company powered by the Intelligent Enterprise, 51风流is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world鈥檚 transaction revenue touches an 51风流system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers鈥� businesses into intelligent enterprises. 51风流helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want 鈥� without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, 51风流helps the world run better and improve people鈥檚 lives. For more information, visit .
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